Customer did not leave a comment.Meaghan S.
Customer Reviews for Exit 77 Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Salvatore T.
Customer did not leave a comment.cheryl C.
I would like to mention I reserved this for Mike Hayes online & I called Exit 77 to get briefed on the checkout routine. On Wed. 4/26 evening when we arrived to pickup the rental after hours thru the app there were issues with that. I did the reservation online hours before. I couldn't retake the front pic of the license because there was a delay and it accidentally saved the back as the front, so there were 2 backs saved. Then when we continue it's asking for an "alternate person" which I already put myself down as the alternate in the online reservation or a copy of passport or a call to your employer. At 5:30 we're dealing with this! It seems like I spoke to 8 people during 1 disconnection, 1 hangup, and many calls & transfers. The 1st rep said the truck sharing dept can check me out online and gave me the direct ph# if disconnected again. Everyone was wonderful EXCEPT the one woman (name unknown) who was more than happy to cancel our reservation than help us or accelerate our problem to a supervisor. It didn't matter that the alternate person was already listed in the reservation, she insisted we need to call someone-anyone to be yet another alternate person to have Uhaul call. I don't know what the purpose of this is but it's ridiculous to have a 3rd individual involved in getting this truck. When she answered the phone I asked if I could give her the reservation#, I was met with a long pause and "what's this about"??! I explained we are self-employed, I was the alternate person already, and this info should've been requested online prior to us arriving for an easy checkout. We just said cancel it since we can't get any customer service past her. We hung up and called back to ask for a supervisor. After a few transfers of very nice reps, I believe it was Amy(?) that was the final person we spoke to that evening of one hour of calls - I lost my note with the woman's name. Whoever checked us out over the phone - THANK YOU SOOOO MUCH YOU ARE WONDERFUL to help us when we were trying so hard to resolve this. I was not with Mike Hayes when he dropped off the truck Saturday, but he said problem with the app after he took a pic of the odometer, etc the app didn't have a way to continue any further - but that might just be him hence the reason I went with him to pick it up to help out with the app. Other than the 1 woman rep who we found as very rude, EVERYONE else was wonderful to deal with and eager to figure out help.Michael H.
There was no one at drop off location at 1:30 pm. To help with return of truck. After doing return process online. Which left me unsure whether or not process was complete. And with no one there to help I left feeling process was incomplete. And I would get a call saying I had not returned truck on time. I had to call Uhaul to speak to someone. To assure your system show truck had been returned on time. I will not recomend this drop off location to anyone. Very disapointing.Peter S.
Customer did not leave a comment.John T.
Customer did not leave a comment.Paul L.
No one was available to give me key when I arrived. Tried using app while talking to customer service to retrieve key but could not due to remote location preventing using your app. Waited hour and half before getting key. My day sucked after this. Also, used my credit card online but still had to provide my card with person in office. Why???? Transaction used my bank acct and I wanted it on my credit card. I will never use U-Haul again. Horrible experienceKenneth F.
The truck stalled on me twice- once at a red light and it started moving backwards (the brakes wouldn't work to stop it until I put the truck in park and restarted the ignition); and a second time as I was pulling into a gas station.Melissa B.
Great customer service. I will be using that facility in any future rentals!!Antonio M.
Customer did not leave a comment.Lisette M.
Customer did not leave a comment.Jennifer M.
Nothing, very professional renting and returning.Paul P.
Was Helpful & courteousJACKC P.
Customer did not leave a comment.TIFFANY B.
The pick up share part to do everything remote is awful!!!! Fix the Uhaul app and website so it works with all devices! Put on site that when picking up truck you need to go to Uhaul share. Hire more customer service representatives for the weekend because they are doing a great job fixing everything however because the site isnt up to par they are overworked and the wait time is over 30 minutes!Matthew T.
24/7 check was not as easy as it should beJosh F.
Customer did not leave a comment.Matthew I.
Very much recommended , excellent price and service !John S.
Customer did not leave a comment.Anthony D.
Have a couple of more choices besides just a vanMichalyn R.
Customer did not leave a comment.jake H.
Keep longer hours to return equipmentChristopher D.
Customer did not leave a comment.layce G.
Customer did not leave a comment.sharon M.
Nothing to do to make betterKENNETH R.
I should've been about $90 on the day and wound up being charged $189. Security fees and extras. I was told I could return it to any u-haul Store by the representative who gave me the keys. Then it turns out I had to drive 15 miles back to return it to the same place. Fraud all the way. I will never ever rent another u-haul again in my life. Hope it was worth scamming me out of an extra $100 to lose a customer.Donald O.
Customer did not leave a comment.Lori M.
Drop off is hard to find and desolated for night drop offRuben D.
Customer did not leave a comment.Ovidio R.
Customer did not leave a comment.Gail S.
Customer did not leave a comment.Lisamarie G.
Truck could use new wiper blades. Other than that. A+John L.
The inside of the cab was dirty it hadn't been cleaned out like the cup holders and the floor the back had not been swept out there was screws and some broken glass on the side panel the truck was a newer truck it ran very well I was very happy with the overall performance when I dropped it off I made sure it was swept from front to back and I even swept the front of the cab so the next person doesn't get it with dirt on the floor.GLORIA M.
Nasty people No manners Have clue to what they are doing just plain NASTY ??????OSCAR M.
Customer did not leave a comment.Arthur R.
Excellent customer service and very nice associate. Would use you again if needed to in the future. 5 stars in my opinion is too low it should be 10 stars.Karen K.
Customer did not leave a comment.Shery D.
better signage out front on road. i drove past it 2 times in the dark.Kenneth W.
Customer did not leave a comment.FRANK B.
Customer did not leave a comment.Veronica W.
Customer did not leave a comment.Salvatore M.
Terrible service dealing with U-Haul. They changed are pick up location and time. Drop off, we were incorrectly being charged an extra $75 and it took a 30 minute phone call to U-Haul to correct this. This is the 2nd time I've had a terrible experience with U-Haul. I will not be using U-Haul's service ever in the future, also telling friends and family of the terrible experience.Jay M.
Customer did not leave a comment.Leslie S.
Staff was very accommodating considering our reservation got moved from a 8 a.m. pick up in Brick, NJ to an 11 O'clock pick up in Bayville - almost 20 miles out of our way - one wayBrick G.
Customer did not leave a comment.Tracilynn C.
No one there when I dropped the truckGlenn W.
New truck ...nice ride ...suggest a bigger truck to tow a car otherwise all goodCIFFORD Q.
Customer did not leave a comment.Brian L.
when arrived at 10:30 am the door was locked. after waiting for about 15 minutes and wondering if they were open' one person opened the door and was the only person there. had to wait until the computer turned on and was ready to be used. attendant was not sure of the process. very nice personjoe D.
Not much. The service was great. Lauren was very professional and knowledgeable. She answered any questions I had. In this day and age customer service is very important, after all that is the person representing the company,and the reason why I would or wouldn't come back. Thanks Lauren.Frank F.
The truck had 110,000 miles, windshield was cracked, the inside was dirty, the airbag light was on.. the lady at the front desk was nice.Jonathan T.
Absolutely nothing, perfect.James D.
Customer did not leave a comment.
Clean the truck's windshield between customers when possible. Answers above are "N/A" because the location was a closed drop-off only site on Sunday.Christopher M.
I was a little nervous because this was my first time renting a van, but the process was easy, the staff was friendly, helpful & patient, the van was brand new & easy to drive. I was very impressed with the self pickup app for my smartphone- really easy to use. Good job!Susan D.
Customer did not leave a comment.Sean L.
Customer did not leave a comment.Henry T.
Customer did not leave a comment.Kevin K.