Customer Reviews for Experienced Automotive
(U-Haul Neighborhood Dealer)

299 reviews

809 N Main St   Lanoka Harbor, NJ 08734

(609) 242-4366

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(609) 242-4366

809 N Main St
Lanoka Harbor, NJ 08734

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Staff and location were great! Helpful, courteous. Will recommend and use again.

CHRISTOPH C 
Rating:
5.0

Good

MARCO C 
Rating:
5.0

Customer did not leave a comment.

JOHN E 
Rating:
5.0

Experienced Automotive is outstanding! They are always ready to assist with trailer dropoff. Great job!

Carl P 
Rating:
5.0

Customer did not leave a comment.

KEVIN T 
Rating:
1.0

Surprise fee for not using app when returning truck which was charged minutes after I arrived

KELVIN B 
Rating:
5.0

Customer did not leave a comment.

ROBERT S 
Rating:
3.0

My overall experience was good. The person at the gas station booked the reservation for Tom’s river but I wanted tor for Lanoka harbor . I called the 800 # and the lady was able to switch the reservation to Lanoka harbor . In the end it all worked out

Wendy U 
Rating:
5.0

Customer did not leave a comment.

LEFTEDDY S 
Rating:
4.0

Customer did not leave a comment.

Gregory L 
Rating:
5.0

Customer did not leave a comment.

MARY H 
Rating:
5.0

Great customer service.

Carl P 
Rating:
3.0

Customer did not leave a comment.

PAULA M 
Rating:
3.0

Customer did not leave a comment.

Hannah G 
Rating:
3.0

Customer did not leave a comment.

paula m 
Rating:
3.0

Check trailer for leakage, all my stuff got wet after transportation.

Maria S 
Rating:
5.0

Customer did not leave a comment.

Carl P 
Rating:
2.0

The location wifi was down and this immensely complicated my trailer pick up. What should of been 10 minutes turned into 50 minutes and I still had to pick up the load locally and drive 7 hours to my destination.

Christopher W 
Rating:
4.0

Customer did not leave a comment.

GREGORY L 
Rating:
3.0

Location closed

James O 
Rating:
5.0

The service and location was great. It was 100 degrees out the day we used the truck and the A/C compressor blew out shortly after we took the truck. We had to do the whole drive with no A/C.

John P 
Rating:
4.0

Customer did not leave a comment.

Guy H 
Rating:
5.0

Customer did not leave a comment.

Sharon M 
Rating:
5.0

Friendly and professional

Leo D 
Rating:
5.0

Customer did not leave a comment.

Steven D 
Rating:
5.0

Great

Glen M 
Rating:
1.0

The truck was dirty outside. Looked like it was not washed for a month. The person who gave me the keys to the vehicle was rude and obnoxious. You can feel how much he hates his job. He was kurt and didn't want to be there. Every question was answered with a few words that meant nothing. Certainly not a people person. Kind of sad actually.

Greg N 
Rating:
4.0

This was just a drop off met no staff as it was after hours

EVERETT C 
Rating:
5.0

They hide charges so it’s not really only 19.95. towards the end it was 84 dollars even when we returned the truck two hours early the truck smelled like cat piss and was dirty when we got it.

Nicole F 
Rating:
5.0

Customer did not leave a comment.

Al F 
Rating:
5.0

Only issue I had was when I tried to check back in on the app, couldn't verify my location, should have a barcode or something to scan if location doesn't work, but overall great rental

ed h 
Rating:
5.0

Nothing I can see. Excellent service all around.

salvatore s 
Rating:
1.0

Don’t recommend drop off location as no one there and I was charged $20 because of that. Tried calling customer service and call disconnected and representative never returned call

william W 
Rating:
5.0

Customer did not leave a comment.

James C 
Rating:
5.0

Customer did not leave a comment.

Robyn D 
Rating:
5.0

Excellent location for renting equipment. Very friendly and helpful staff. Always a pleasure to deal with.

Russell S 
Rating:
4.0

Customer did not leave a comment.

Katherine T 
Rating:
5.0

offer a doughnut for the road.

James S 
Rating:
5.0

Customer did not leave a comment.

joseph a 
Rating:
5.0

Customer did not leave a comment.

John J 
Rating:
5.0

Customer did not leave a comment.

FRANK A 
Rating:
2.0

My biggest issue was the long and tedious process using the app.

EMRAH K 
Rating:
5.0

Inside of the vehicle smelled like a dead deer.

Randy D 
Rating:
5.0

The rental was easy, everything was ready on time. Very satisfied customer. This was my third time renting from this location.

Russell S 
Rating:
4.0

Customer did not leave a comment.

salvadore G 
Rating:
5.0

Customer did not leave a comment.

John P 
Rating:
4.0

Good bests.

Guillermo N 
Rating:
5.0

Customer did not leave a comment.

Mike H 
Rating:
3.0

just received my receipt and not happy. when I left the u-Haul the vendor said there is 3/4 of a tank of gas, it was just under that. I put in $10.00 which brought it back to the same level, just under 3/4. Now I am invoiced an extra $8.50 for 2 gallons of gas. Impossible since I only drove 25 miles. I also attempted to do the truck return on my phone. The system did not allow me access to do this. After trying 3x I called customer service and they took the milage info. Now I am charged a $20.00 fee for after hours service when your system did not allow me to complete. I feel totally ripped off for $28.50. I have rented many U-Hauls in my life and this will certainly be the last besides me passing this on to others unless you correct this situation.

michael s 
Rating:
5.0

Customer did not leave a comment.

Pietro L 
Rating:
1.0

It's not the location that's the problem, it's U-Haul. I had to wait over a half hour to return the vehicle because the application couldn't detect my location, only to be told by your support person to "just drop off the key" Now I'm looking at a $40 surcharge on the rental which I'm disputing through my bank

Joseph I 
Rating:
4.0

Customer did not leave a comment.

RALPH G 
Rating:
4.0

Customer did not leave a comment.

Guy H 
Rating:
5.0

Keep up the good work.

Thomas D 
Rating:
5.0

Customer did not leave a comment.

Donald P 
Rating:
5.0

Customer did not leave a comment.

ANNA I 
Rating:
5.0

Customer did not leave a comment.

Richard G 
Rating:
5.0

Customer did not leave a comment.

Joseph R 
Rating:
4.0

Only complaint I should not bin charged for after hours charge of $20.00 . I dropped off the trailer by 18 hours early. Location was good trailer was good.

Bob G 
Rating:
5.0

Customer did not leave a comment.

joel B 
Rating:
5.0

Customer did not leave a comment.

Richard N 
Rating:
3.0

Customer did not leave a comment.

DONALD K 
Rating:
5.0

Customer did not leave a comment.

John S 
Rating:
5.0

Customer did not leave a comment.

Jesse S 
Rating:
5.0

Customer did not leave a comment.

Karen I 
Rating:
5.0

Customer did not leave a comment.

Jesse E 
Rating:
5.0

Very friendly and easy to work with.

Al M 
Rating:
3.0

Customer did not leave a comment.

Kara R 
Rating:
5.0

Customer did not leave a comment.

Christoph K 
Rating:
3.0

The brake lights and blinkers on the truck did not work if the headlights were on or on auto.

Taylor T 
Rating:
3.0

Customer did not leave a comment.

PAULA M 
Rating:
5.0

Customer did not leave a comment.

Philip C 
Rating:
4.0

Customer did not leave a comment.

Kenny C 
Rating:
5.0

Customer did not leave a comment.

Stephen M 
Rating:
5.0

Customer did not leave a comment.

Karen G 
Rating:
5.0

Customer did not leave a comment.

Jennifer M 
Rating:
5.0

Nothing!

DENIS J 
Rating:
4.0

Customer did not leave a comment.

Robert C 
Rating:
3.0

Customer did not leave a comment.

Dina L 
Rating:
4.0

Customer did not leave a comment.

Janet O 
Rating:
4.0

Online check in was horrible, rep at location had to help us.

Ted T 
Rating:
5.0

Customer did not leave a comment.

Rodney G 
Rating:
5.0

Nothing! Everything was great!

Jon H 
Rating:
5.0

Customer did not leave a comment.

Jeff C 
Rating:
5.0

Customer did not leave a comment.

Bruce C 
Rating:
5.0

Fit my needs perfectly

Rodney G 
Rating:
5.0

Customer did not leave a comment.

Gordon M 
Rating:
3.0

Customer did not leave a comment.

THOMAS C 
Rating:
5.0

Cleanest/newest uhaul I’ve ever used, but could still use a run through a interior/exterior clean at the car wash

Kat G 
Rating:
5.0

Customer did not leave a comment.

BRIAN T 
Rating:
5.0

Customer did not leave a comment.

VINCENT L 
Rating:
5.0

Customer did not leave a comment.

Donald F 
Rating:
5.0

Excellent Experience from beginning to end

MILTON R 
Rating:
5.0

Customer did not leave a comment.

ANTHONY T 
Rating:
5.0

Customer did not leave a comment.

Matthew F 
Rating:
3.0

You didnt have what I needed where I reserved it and I had to get started an hour later and spend almost an extra two hours driving back and forth to the new location. This totally screwed the whole day up hence why I returned the truck and trailer at 245 in the morning

James K 
Rating:
3.0

You didnt have what I needed where I reserved it and I had to get started an hour later and spend almost an extra two hours driving back and forth to the new location. This totally screwed the whole day up hence why I returned the truck and trailer at 245 in the morning.

James K 
Rating:
5.0

Customer did not leave a comment.

James B 
Rating:
2.0

Absolutely abysmal customer service wait times. Frequent miscommunications and a poorly designed app created unnecessary stress.

Kevin L 
Rating:
5.0

Customer did not leave a comment.

FRANK R 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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