Customer Reviews for Experienced Automotive

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Experienced Automotive

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KAROLINA D.
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Customer did not leave a comment.

ANTHONY F.
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Was not able to check out on line because there was a glitch in app. Could not attach photo of Milanese. Was therefore charged extra for in person check out

Ken K.
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After booking a 20 foot truck 3 weeks before needing it, found out the day before move we were not getting a 20 foot truck but a 15 foot truck at a location another 10 miles away from original pick up. It took 2 trips instead of 1 but we got it done. Never again!!!!! We will be using enterprise or budget next time.

John C.
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Customer did not leave a comment.

Fred C.
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Customer did not leave a comment.

Steven S.
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Brian T.
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Customer did not leave a comment.

dominique M.
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Customer did not leave a comment.

Brian S.
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Nothing to do with this location in particular. My overall experience with uhaul was less than ideal. I made a reservation for the location that is about 1 mile from my house to keep my mileage low. I called the location and said “you are closed on Sunday, so is this going to still work out”. I was assured it would. I was called by uhaul the day before my move and was told that truck was no longer available to me because the location was closed on sundays and would not be able to be rekeyed. The location they were now sending me to (this one listed here), is 12.5 miles from my home - adding 25 miles to my overall mileage and a half hour to my travel time. I called back and the woman I spoke to was very rude but did offer to lower the mileage rate down to 79c... but only after major attitude and abruptly putting me on hold. I told her this wasn't good enough because it would still equate to $20ish more for me, and time. I said I would be looking for other arrangements. I hung up and began to restart my research but was unable to find something affordable and available with less than 24 hours notice. I called back and spoke with Cody, who was much more understanding of the situation. He took the time so do some math to figure out what I would have paid had I been able to pick up in at the original location and adjusted the cost of the truck mileage to reflect that. On the day of pickup, the app kept losing connection. Maybe this location needs a stronger signal? Lots of hoops to jump through with the app as well. Not very user friendly. Needed a third person to verify my identify? Strange. The truck was fine. Worked. Overall: bad customer service followed by decent human being customer service followed by lousy app interface. The price is the best around though so I guess you get what you pay for.

HENRY K.
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Your system was down Sunday, when I went for pick up, could not unlock key box, try code 5 times, call support, it took 20 minutes to answer, lost my window to move, pay men to do nothering return Monday to access truck, attendant help. Discussed Henry 7324330111

DAWN M.
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Be more in tune with u-haul. Felt like I was not at a u-haul and it was a bother to have to help me. The app was horrendous. Customer service at 800 # didn't do anything they assured. Very bad experience this time

Mark S.
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Customer did not leave a comment.

Stephanie Y.
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Scott L.
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Property could be better maintained (weeds).

RICHARD S.
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Customer did not leave a comment.

Carl P.
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I was originally supposed to drop the trailer at 700 Challenger Way, Forked River, NJ. This company was open by appointment only, where their web site said they were open 8-3 on Saturdays. They knew I was dropping the trailer at their location but did not call to find out when. They have "zero" customer service, and need their u-haul licenses removed! Experienced Automotive is outstanding! I have dropped off two u-haul trailers there and they know what customer service is. They help back the trailer into spot, they disconnect the trailer and then tell me the details of how I will receive the receipt via email. Outstanding customer service! I can always depend on them. From now on, I will only use Experienced Automotive! Great job Experienced Automotive!!!

Gloria M.
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Customer did not leave a comment.

Christopher F.
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David M.
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Really helpful with coaxing me through backing the trailer into a very tight spot they wanted it placed in.

Dina M.
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Customer did not leave a comment.

GAYE S.
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WI FI not strong enough so I had to go in and get the paperwork the clerk was not wearing a mask although a box was sitting on the counter. The vehicle had an uncomfortable odor of cigarettes even with a no smoking sticker....... very poor

Mark W.
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The owners at this location are great and very helpful.

Douglas S.
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Faster WiFi speeds. Downloading information is too slow for such a convenient app.

Gina H.
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Customer did not leave a comment.

Karen J.
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Just make sure the customer before cleans the inside of the cab of the truck there was dirt and coffee stains inside

andrew Z.
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Customer did not leave a comment.

Joseph D.
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My rental was extremely easy and helpful. Will definitely recommend this place to anyone.

Matt M.
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Upon dropping off truck I was told there was going to be a $6 and change charge for fuel. I filled the tank less than a 1/4 mile from the drop off point so there is no way I should owe any more money for fuel. Seemed like a way to add 2% to the cost to me.

Robert R.
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Customer did not leave a comment.

April A.
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Very helpful. Excellent customer service. I will definitely return to this location.

Rich S.
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Customer did not leave a comment.

Gail G.
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Richard K.
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It was a great drop off experience all went very smooth

Leslie B.
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Very polite and courteous. Attended to me right away, politely answered all my questions and assured me I had the right vehicle for my needs, and they were absolutely correct.

Marie D.
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Very easy to pick up and drop off but the ramp and inside cabin of the truck were not as clean as usual but everything else was great I would use u haul again

Tracey G.
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Customer did not leave a comment.

Glen M.
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Shaughn T.
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Be upfront about the ACTUAL cost instead of advertising $19.95 then charging $62 and then without even saying a word when I was handed the keys my credit card was charged $120. Then how about when the truck gets dropped off you don't take another $91 for no reason. Don't advertise $19.95 when the actual price fir 24 hours with a 10' is closer to $300!!!

jason P.
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The location and vendor is a 10 out 5 stars. The Uhaul app for android does not work to electronically check in or out. It simply wont load anything when I click the links. Using the Uhaul website works fine to check in/out, thank goodness.

michele N.
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Customer did not leave a comment.

jason P.
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John S.
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Joe G.
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My phone App would not access your check in site and download my check in info so it cost me $20.00 which I thought extreme. I should have just kept the truck and returned it in the AM. A lot of money for hitting a button on the computer!!!!

Joyce K.
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Customer did not leave a comment.

jason P.
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Very polite and courteous staff. Very helpful to boot!

Dina M.
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Great guy easy to work with, but I wish the location that was less than a few blocks away had 15 foot trucks

Tara B.
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Still trying to get a call back on why I was charged $20 for an after hours drop off when I had a 5pm drop off and was there at 457pm.

tina R.
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Customer did not leave a comment.

Michael H.
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Very Small, hard to drop off a car trailer, no room to park, on a main road. Did this after hours and was very difficult.

ROBERT G.
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Keep doing the same thing and you'll do great Just like you have been. Thank you Mr. Germann

Erin L.
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Although they charged my for these charges even after I spoke with them about the issue the gentleman was very helpful and agreed with me that this truck should have never been rented to me in this condition and he needed to take it out of service.

William C.
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Customer did not leave a comment.

Brian R.
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Truck did smell of smoke, but that was the last renter not the locations fault.

Michael B.
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Customer did not leave a comment.

Thomas S.
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Christopher F.
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Rod was great!

DAVE M.
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Had to drop it off before work (6:00 am) to make the drop off time constraint as I could not miss any portion work that day. Struggled to get front tire straps off my car on tow trailer in dress clothes lying on the ground. Drop off location was closed when I got there so cannot comment on service or services.

Douglas R.
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The interior of the truck cab could have been cleaner, but it wasn't enough to make me rate that the truck wasn't cleaned.

Christina M.
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I loved being able to pick up the truck without someone present. Our only issue was that where the truck was parked (backed into a narrow space off the road) was impossible for us to put the truck back due to constant traffic. And there was not a lot of space to park the truck. We left it blocking a maintenance bay unfortunately. Better assigned parking for the trucks would be helpful for both the customer and the business to avoid the situation we were in.

Kevin D.
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Customer did not leave a comment.

William M.
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Nicholas V.
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Dale B.
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Nick L.
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Be allowed to use the equipment that is in the vehicle without being charged for it. Such as the hand truck.

Sue T.
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Read the email I sent to U-Haul. An absolute horrifying experience

Edward V.
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Customer did not leave a comment.

James G.
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Very professional staff

Angelina N.
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Customer did not leave a comment.

Michael M.
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Easy peasy

Brian C.
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Had hard time doing express check in. Would not let me change primary driver. Had to call twice and took 45 minutes to sign in. Very frustrating

George J.
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Kathleen T.
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Christine N.
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Just keep doing what your doing!!!

Ronald R.
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larger selection of vehicles

Kevin J.
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The online check in did not work. Could not find my location even though I had full service and all location settings on

george G.
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Customer did not leave a comment.

Arthur O.
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Turck was easy to get out.

Evelyn S.
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Customer did not leave a comment.

john W.
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James M.
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John M.
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Joe M.
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Sean F.
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Rental guys were great and the truck was fine. I was surprised at how poor the gas mileage was on the truck. Probably averaged about 8 miles per gallon.

Christopher R.
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Surprise $25 charge to clean the truck which was used for 1 day and returned in exactly the same condition it was received in. All trash had been removed. This charge should be disclosed during reservation. This experience will keep me from using UHaul again.

Robert C H.
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Customer did not leave a comment.

Michael S.
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Not change pickup locations to a location that is closed for pickup time.

James B.
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Fast service and a great experience

RITA M.
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Customer did not leave a comment.

william D.
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THOMAS M.
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Everything was awesome.

Erin L.
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We did not receive any notification that the original utility hand truck reserved as part of our order would be unavailable, until we arrived to pick up the truck. This made our move more difficult and had we known ahead of time, we would have rented that piece elsewhere.

Mark H.
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Customer did not leave a comment.

Joseph C.
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Customer did not leave a comment.

martin S.
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Everything went well until I topped off the gas tank at the Wawa Gas station. The gas purchase was $25.00, but I only put 17 miles on the van! Obviously, something was wrong with the gauge, or the gas was never really topped off in full by the previous user. The U Haul dealer said he couldn't do anything to reimburse me on the fuel overcharge! I got screwed out of about $15.00.

Patricia T.
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Customer did not leave a comment.

Jaclyn D.
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mark D.
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Joan L.
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scott C.
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At first there was an issue with the rear door lock and I was stressed about it , but the dudes who worked there fixed it quickly and had me on my way Will use again

Doug E.
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Found the staff very friendly, knowledgeable and easy to communicate with.

No reviews have been submitted for this location.

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