Customer Reviews for Experienced Automotive
(U-Haul Neighborhood Dealer)

223 reviews

809 N Main St   Lanoka Harbor, NJ 08734

(609) 242-4366

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(609) 242-4366

809 N Main St
Lanoka Harbor, NJ 08734

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing!

DENIS J S. 
Rating:
4.0

Customer did not leave a comment.

Robert C. 
Rating:
3.0

Customer did not leave a comment.

Dina L. 
Rating:
4.0

Customer did not leave a comment.

Janet O. 
Rating:
4.0

Online check in was horrible, rep at location had to help us.

Ted T. 
Rating:
5.0

Customer did not leave a comment.

Rodney G. 
Rating:
5.0

Nothing! Everything was great!

Jon H. 
Rating:
5.0

Customer did not leave a comment.

Jeff C. 
Rating:
5.0

Customer did not leave a comment.

Bruce C. 
Rating:
5.0

Fit my needs perfectly

Rodney G. 
Rating:
5.0

Customer did not leave a comment.

Gordon M. 
Rating:
3.0

Customer did not leave a comment.

THOMAS C. 
Rating:
5.0

Cleanest/newest uhaul I've ever used, but could still use a run through a interior/exterior clean at the car wash

Kat G. 
Rating:
5.0

Customer did not leave a comment.

BRIAN T. 
Rating:
5.0

Customer did not leave a comment.

VINCENT L. 
Rating:
5.0

Customer did not leave a comment.

Donald F. 
Rating:
5.0

Excellent Experience from beginning to end

MILTON R. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY T. 
Rating:
5.0

Customer did not leave a comment.

Matthew F. 
Rating:
3.0

You didnt have what I needed where I reserved it and I had to get started an hour later and spend almost an extra two hours driving back and forth to the new location. This totally screwed the whole day up hence why I returned the truck and trailer at 245 in the morning

James K. 
Rating:
3.0

You didnt have what I needed where I reserved it and I had to get started an hour later and spend almost an extra two hours driving back and forth to the new location. This totally screwed the whole day up hence why I returned the truck and trailer at 245 in the morning.

James K. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
2.0

Absolutely abysmal customer service wait times. Frequent miscommunications and a poorly designed app created unnecessary stress.

Kevin L. 
Rating:
5.0

Customer did not leave a comment.

FRANK R. 
Rating:
3.0

Customer did not leave a comment.

Nicholas A. 
Rating:
5.0

All good there

robert W. 
Rating:
5.0

Customer did not leave a comment.

jason P. 
Rating:
5.0

Customer did not leave a comment.

TERRY E. 
Rating:
5.0

The owner of the automotive repair shop was friendly and assisted me with check in and check out. It was a smooth experience.

LARRY P. 
Rating:
5.0

Very satisfied customer! Vehicle was just what I needed for moving my item.

Russell S. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
4.0

Customer did not leave a comment.

ELLEN M. 
Rating:
5.0

Customer did not leave a comment.

JOHND M. 
Rating:
5.0

Very good experience with the entire rental process. Would highly recommend.

LAURA H. 
Rating:
5.0

Customer did not leave a comment.

Douglas S. 
Rating:
5.0

The service person was very helpful while renting and at return times,I will use this center for all rentals in the future. I was totaly satisfied

JOHN M. 
Rating:
3.0

Have available equipment when needed. If I was guaranteed a specific size I should get that specific size.

Qiana C. 
Rating:
4.0

Customer did not leave a comment.

Arlynne K. 
Rating:
5.0

Customer did not leave a comment.

Debra G. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

KRISTINA L. 
Rating:
1.0

The drop off location would NOT accept the trailer because they said they were no longer affiliated or doing business with U-Haul. I found another dealer nearby to accept the trailer and I tried to reserve a trailer for the ride home. I paid $180.00 for the trip up and was quoted at $1200.00 for the travel back. Yes, $1200.00!!! The DEFINITION OF PRICE GOUGING!! I will be leaving this review on every site I can as well as the BBB!

Thomas J. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Peter F. 
Rating:
5.0

Very smooth

DEBORAH S. 
Rating:
1.0

The shop owner acted like he owned you since you rented from him.

SHAWN M. 
Rating:
3.0

Don't give the next customer a vehicle with a flat tire. Don't have your customer service reps lie about the location of equipment. Don't make customers drive 180 miles to pick up equipment wasting an entire day instead of packing.

RICHARD F. 
Rating:
5.0

Customer did not leave a comment.

FRANK A. 
Rating:
5.0

Excellent and friendly service. A pleasant experience

Ronald S. 
Rating:
4.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

RALPH B. 
Rating:
5.0

Customer did not leave a comment.

Branden W. 
Rating:
5.0

cant think of anything to improve it was easy and affordable

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Always leave gas tank full incase there is no fuel station to customer's destination. Attendant at location was courteous, experienced and very professional. I recommend him for any awards.

ALBIB E. 
Rating:
3.0

The person who assisted me with getting the uhaul was very rude. The truck was clean and the location of the truck was great, easy to get to.

LYNSEY B. 
Rating:
5.0

I wouldn't change anything. I have used Uhaul from this location a number of times over the years. It's convenient and with the app, it's easy to use.

Christopher F. 
Rating:
5.0

The Truck was very good and the location where I picked it up was Excellent

John B. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Very smooth and efficient transaction.

KENNETH F. 
Rating:
5.0

Customer did not leave a comment.

KAROLINA D. 
Rating:
5.0

Was not able to check out on line because there was a glitch in app. Could not attach photo of Milanese. Was therefore charged extra for in person check out

ANTHONY F. 
Rating:
5.0

After booking a 20 foot truck 3 weeks before needing it, found out the day before move we were not getting a 20 foot truck but a 15 foot truck at a location another 10 miles away from original pick up. It took 2 trips instead of 1 but we got it done. Never again!!!!! We will be using enterprise or budget next time.

Ken K. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Fred C. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Brian T. 
Rating:
5.0

Customer did not leave a comment.

dominique M. 
Rating:
3.0

Nothing to do with this location in particular. My overall experience with uhaul was less than ideal. I made a reservation for the location that is about 1 mile from my house to keep my mileage low. I called the location and said “you are closed on Sunday, so is this going to still work out”. I was assured it would. I was called by uhaul the day before my move and was told that truck was no longer available to me because the location was closed on sundays and would not be able to be rekeyed. The location they were now sending me to (this one listed here), is 12.5 miles from my home - adding 25 miles to my overall mileage and a half hour to my travel time. I called back and the woman I spoke to was very rude but did offer to lower the mileage rate down to 79c... but only after major attitude and abruptly putting me on hold. I told her this wasn't good enough because it would still equate to $20ish more for me, and time. I said I would be looking for other arrangements. I hung up and began to restart my research but was unable to find something affordable and available with less than 24 hours notice. I called back and spoke with Cody, who was much more understanding of the situation. He took the time so do some math to figure out what I would have paid had I been able to pick up in at the original location and adjusted the cost of the truck mileage to reflect that. On the day of pickup, the app kept losing connection. Maybe this location needs a stronger signal? Lots of hoops to jump through with the app as well. Not very user friendly. Needed a third person to verify my identify? Strange. The truck was fine. Worked. Overall: bad customer service followed by decent human being customer service followed by lousy app interface. The price is the best around though so I guess you get what you pay for.

Brian S. 
Rating:
3.0

Your system was down Sunday, when I went for pick up, could not unlock key box, try code 5 times, call support, it took 20 minutes to answer, lost my window to move, pay men to do nothering return Monday to access truck, attendant help. Discussed Henry 7324330111

HENRY K. 
Rating:
1.0

Be more in tune with u-haul. Felt like I was not at a u-haul and it was a bother to have to help me. The app was horrendous. Customer service at 800 # didn't do anything they assured. Very bad experience this time

DAWN M. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
3.0

Customer did not leave a comment.

Stephanie Y. 
Rating:
3.0

Property could be better maintained (weeds).

Scott L. 
Rating:
3.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

I was originally supposed to drop the trailer at 700 Challenger Way, Forked River, NJ. This company was open by appointment only, where their web site said they were open 8-3 on Saturdays. They knew I was dropping the trailer at their location but did not call to find out when. They have "zero" customer service, and need their u-haul licenses removed! Experienced Automotive is outstanding! I have dropped off two u-haul trailers there and they know what customer service is. They help back the trailer into spot, they disconnect the trailer and then tell me the details of how I will receive the receipt via email. Outstanding customer service! I can always depend on them. From now on, I will only use Experienced Automotive! Great job Experienced Automotive!!!

Carl P. 
Rating:
3.0

Customer did not leave a comment.

Gloria M. 
Rating:
5.0

Customer did not leave a comment.

Christopher F. 
Rating:
5.0

Really helpful with coaxing me through backing the trailer into a very tight spot they wanted it placed in.

David M. 
Rating:
5.0

Customer did not leave a comment.

Dina M. 
Rating:
1.0

WI FI not strong enough so I had to go in and get the paperwork the clerk was not wearing a mask although a box was sitting on the counter. The vehicle had an uncomfortable odor of cigarettes even with a no smoking sticker....... very poor

GAYE S. 
Rating:
5.0

The owners at this location are great and very helpful.

Mark W. 
Rating:
5.0

Faster WiFi speeds. Downloading information is too slow for such a convenient app.

Douglas S. 
Rating:
5.0

Customer did not leave a comment.

Gina H. 
Rating:
5.0

Just make sure the customer before cleans the inside of the cab of the truck there was dirt and coffee stains inside

Karen J. 
Rating:
5.0

Customer did not leave a comment.

andrew Z. 
Rating:
5.0

My rental was extremely easy and helpful. Will definitely recommend this place to anyone.

Joseph D. 
Rating:
3.0

Upon dropping off truck I was told there was going to be a $6 and change charge for fuel. I filled the tank less than a 1/4 mile from the drop off point so there is no way I should owe any more money for fuel. Seemed like a way to add 2% to the cost to me.

Matt M. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Very helpful. Excellent customer service. I will definitely return to this location.

April A. 
Rating:
3.0

Customer did not leave a comment.

Rich S. 
Rating:
5.0

Customer did not leave a comment.

Gail G. 
Rating:
5.0

It was a great drop off experience all went very smooth

Richard K. 
Rating:
5.0

Very polite and courteous. Attended to me right away, politely answered all my questions and assured me I had the right vehicle for my needs, and they were absolutely correct.

Leslie B. 
Rating:
5.0

Very easy to pick up and drop off but the ramp and inside cabin of the truck were not as clean as usual but everything else was great I would use u haul again

Marie D. 
Rating:
4.0

Customer did not leave a comment.

Tracey G. 
Rating:
5.0

Customer did not leave a comment.

Glen M. 
Rating:
3.0

Be upfront about the ACTUAL cost instead of advertising $19.95 then charging $62 and then without even saying a word when I was handed the keys my credit card was charged $120. Then how about when the truck gets dropped off you don't take another $91 for no reason. Don't advertise $19.95 when the actual price fir 24 hours with a 10' is closer to $300!!!

Shaughn T. 
Rating:
5.0

The location and vendor is a 10 out 5 stars. The Uhaul app for android does not work to electronically check in or out. It simply wont load anything when I click the links. Using the Uhaul website works fine to check in/out, thank goodness.

jason P. 
No reviews have been submitted for this location.

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