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Al F
Customer Reviews for Experienced Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Only issue I had was when I tried to check back in on the app, couldn't verify my location, should have a barcode or something to scan if location doesn't work, but overall great rental
ed hNothing I can see. Excellent service all around.
salvatore sDon’t recommend drop off location as no one there and I was charged $20 because of that. Tried calling customer service and call disconnected and representative never returned call
william WExcellent location for renting equipment. Very friendly and helpful staff. Always a pleasure to deal with.
Russell Soffer a doughnut for the road.
James SMy biggest issue was the long and tedious process using the app.
EMRAH KInside of the vehicle smelled like a dead deer.
Randy DThe rental was easy, everything was ready on time. Very satisfied customer. This was my third time renting from this location.
Russell SGood bests.
Guillermo Njust received my receipt and not happy. when I left the u-Haul the vendor said there is 3/4 of a tank of gas, it was just under that. I put in $10.00 which brought it back to the same level, just under 3/4. Now I am invoiced an extra $8.50 for 2 gallons of gas. Impossible since I only drove 25 miles. I also attempted to do the truck return on my phone. The system did not allow me access to do this. After trying 3x I called customer service and they took the milage info. Now I am charged a $20.00 fee for after hours service when your system did not allow me to complete. I feel totally ripped off for $28.50. I have rented many U-Hauls in my life and this will certainly be the last besides me passing this on to others unless you correct this situation.
michael sIt's not the location that's the problem, it's U-Haul. I had to wait over a half hour to return the vehicle because the application couldn't detect my location, only to be told by your support person to "just drop off the key" Now I'm looking at a $40 surcharge on the rental which I'm disputing through my bank
Joseph IKeep up the good work.
Thomas DOnly complaint I should not bin charged for after hours charge of $20.00 . I dropped off the trailer by 18 hours early. Location was good trailer was good.
Bob GVery friendly and easy to work with.
Al MThe brake lights and blinkers on the truck did not work if the headlights were on or on auto.
Taylor TNothing!
DENIS JOnline check in was horrible, rep at location had to help us.
Ted TNothing! Everything was great!
Jon HFit my needs perfectly
Rodney GCleanest/newest uhaul I’ve ever used, but could still use a run through a interior/exterior clean at the car wash
Kat GExcellent Experience from beginning to end
MILTON RYou didnt have what I needed where I reserved it and I had to get started an hour later and spend almost an extra two hours driving back and forth to the new location. This totally screwed the whole day up hence why I returned the truck and trailer at 245 in the morning
James KYou didnt have what I needed where I reserved it and I had to get started an hour later and spend almost an extra two hours driving back and forth to the new location. This totally screwed the whole day up hence why I returned the truck and trailer at 245 in the morning.
James KAbsolutely abysmal customer service wait times. Frequent miscommunications and a poorly designed app created unnecessary stress.
Kevin LAll good there
robert wThe owner of the automotive repair shop was friendly and assisted me with check in and check out. It was a smooth experience.
LARRY PVery satisfied customer! Vehicle was just what I needed for moving my item.
Russell SVery good experience with the entire rental process. Would highly recommend.
LAURA HThe service person was very helpful while renting and at return times,I will use this center for all rentals in the future. I was totaly satisfied
JOHN MHave available equipment when needed. If I was guaranteed a specific size I should get that specific size.
Qiana CThe drop off location would NOT accept the trailer because they said they were no longer affiliated or doing business with U-Haul. I found another dealer nearby to accept the trailer and I tried to reserve a trailer for the ride home. I paid $180.00 for the trip up and was quoted at $1200.00 for the travel back. Yes, $1200.00!!! The DEFINITION OF PRICE GOUGING!! I will be leaving this review on every site I can as well as the BBB!
Thomas JVery smooth
DEBORAH SThe shop owner acted like he owned you since you rented from him.
SHAWN MDon't give the next customer a vehicle with a flat tire. Don't have your customer service reps lie about the location of equipment. Don't make customers drive 180 miles to pick up equipment wasting an entire day instead of packing.
RICHARD FExcellent and friendly service. A pleasant experience
Ronald Scant think of anything to improve it was easy and affordable
ROBERT M