The CSR did not provide a receipt. She did not check the truck back in as being returned causing additional 1 day charge. Truck was returned on time. I have filed a complaint and requesting a refund
DONNA P
Customer Reviews for Expert Car Care 3
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very professional 👏
MILAGROS QEasy to pick up truck, excellent customer service
Tammy DThe service person told me there were no blankets at that location. She told me to go to a hual location to get the blankets I ordered. The bed of the truck had mud or something else that was nasty. The cup holders were sticky with spilled drinks.
ALAN KKeep doing what you’re doing. Though the drop off was closed on Sunday so the keys were dropped off in the lock box. The location was clean neat and a great looking location representing U-Haul.
Steven MMuy Buenos exelentes 10de10
ELVIN BNice staff, quick pickup.
TIAA CThere must of been some confusion I set the return to deland and it automatically was set to the same place I picked up from so I had to pay extra for miles
TIANA ETruck was not “clean” as stated it should be. Didn’t matter really for our intended moving purposes. Transmission s are med to be slightly slipping as we approached home.
SUMER SThe u-haul representative was professional, courteous and listened to my needs. She was excellent.
TERRY MKnowledgeable and seamless on the AQUISITION of the one way rental ...but the receiving end in Kissimmee, was THE worst rental experience I've ever had
BRIAN SOk
KATHERINE BGreat customer service
David AThe QR code doesn't work the app keeps closing and I can't complete my drop off to return the truck
Darilyn WThe customer service at this place is horrible. Charged me extra money without notifying me as well. Parking lot is in horrendous conditions as well. Both women in the establishment need to learn how to be courteous to customers.
Anthony CThere was not much of an option in a rural area. The staff where friendly and helpful when hooking up the trailer and running through the safety check.
Ruth KThe unit's air conditioning was not working properly.
Angel RHave more smaller trucks available
Brian HThe issue with scanning or photoing your license took 30 minutes to complete at the counter...it was very frustrating
Roxann MI don’t know when they received the trailer, but a clip light was out. They were very nice and courteous.
Jonathan SPain in the ass dropping off when closed.
mike kThey don’t have light at the parking lot is kind of hard to see at nights dropping off a trailer and a truck
Jose RLocations was great for pick-up being so close to I-4.
Susan LCockaroaches :(
Stephany DI was never given a code, so it took an hour into my moving time to get the keys and I was charged for the full six hours when I only got five hours. The girl working the counter was nice and helpful after all the confusion.
Joan BThe girl at the front desk did a phenomenal job. She was so helpful and even pulled the truck up front so I could drive out easily. I will be using this location from now on.
Nicole Rinitially experience horrible because internet down - 2 hrs of frustration but then Regional Manager helped me out and it couldn't have gone smoother!!
carolyn mnot charge so much for for miles. i went from a $39 rental to $226.
Jason OShop and truck were clean and staff was very professional and friendly
Trevor BThe manager was rude upon checking out. Treated me as An invisible person. As he only customer there, She told me wait until she finished closing out or I could go home and use the app myself. I said no problem until I realized that she made me somshe could clean out the bathroom. The phone rang and she proceeded to help the clients on the phone rather than simply check me out. I felt she was a bit racist and told her how it was unprofessional to have ,me wait to clean toilets and help other clients before me as I waited, She raised her voice and needs customer service training.
Samuel JThe check engine light was on when i picked it up. The brakes seemed poor. And i opted for contactless pickup and drop off but that location only has keys at their front desk. I had to go during their business hours. What's the point of contactless if you have to have contact with people anyway?
Mandi DThere's no where to return the key! I have to drive back there again today to see what can be done.
TRICIA HThe truck was roach infested.
Jennifer EAwesome job and equipment
PAUL JI Had a hard time finding the office, there was no sign indicating were to go. I walked over in the back were there was a tire shop. I hand in the key to the truck and the lady told me that they would check it later and send me a text/email. I was not comfortable with leaving without a printout of my receipt for the rental, So I waited for the Girl to check the truck which, she claimed had an issue with a broken parking brake, which I did not notice was already broken before I got the truck from the rental place and had no pictures to prove it. Apparently it was not marked in the paperwork. When I got my receipt for the rental 1-2 days later it was different from What I initially set up, because I was charge for one way long distance rate versus if I had to return the truck back to the same place I originally got it from, I had to call customer service to resolve the issue.
Carmenska JMake sure that the truck gets routine maintenance and it needs an alignment
SHALAJA KSuper easy pickup and I got a brand new truck with Bluetooth!
Dillon CThe truck had garbage from previous renter .. cleaned it up myself so they wouldn't think it was mine .. also the headlight is out .. was scared to drive past dark .. Took me 3 days to complete instead of 2.!! Tried using app for pick up and drop off .. App not available or took me to another website..! NOT impressed at all ..! The only plus was the location ..!! Says they charge $20 to check it in for you. i think that's a scam.. !!!! OBVIOUSLY it wasn't check in properly before me ..!!!
SUNETTE BEverything was great!
LESLIE MAmy was very nice and professional! We have to rent a few more times next week and are going back to Amy.
CHRISTINE WGreat customer service
GEORGE VWork on customer service skills. She gave me the wrong number and was unable to help me with my concern. Which was the work before her fault for being late with our reserve rental..
AYANNA DCruise control and better suspension so my crapisn't all over the place
Matthew BNick was very helpful n knowledgeable
Kim IIt's close to my home and the early hours was perfect..THANKS FOR YOUR SERVICE
SONIA EThe cab of the truck smelled. Lysol, air freshener, and a thorough cleaning would probably help.
SHAWNA YCustomer service was amazing. They are very helpful and willing to go the extra mile for their customers. Thank you for making our move so much easier
RACHEL RI returned the truck to this location at night so visibility was limited.
KEVIN MUHaul themselves (I had to deal with customer service), was good and helpful, this location though was not. My truck was not ready, wasn't even checked in from the night before and couldn't be released to me until it was checked in which no one on site was able to do. The person working on getting the truck ready for me was rude and specifically said, "I don't work for U-Haul, U-Haul doesn't pay me to do this, and I personally don't like U-Haul." While these things may be true, Expert Car Care is still providing rental services and the customer service received in renting a truck should still be acceptable and satisfactory. If it's not going to be, then don't provide the service. It took just under 40 mins for me to be able to leave the property from my scheduled appointment time.
Tabatha PAvailability was not the best
REID CNothing Nick eas great!
Stanley ABe more friendly Don't lie to the customer And clean the place its nasty and smelt
ANTHONY DWell let’s see first off I made my reservation to pick up at the location Elkham in Deltona for 24 hours. Shortly after making reservation online I got a cal to confirm. The young lady and I talked about reservation and I stated I wanted to pick 26 foot truck from Elkham location and wanted it for 24 hours and she confirmed. Listen to call. Day before I go to get truck I call and talk to Nick. I said i am picking u truck from Elkhambut why is it saying 6 hours. I want the truck for24 to be sure cuz I have a lot to move and not sure how long it takes. He said he would change the reservation and contact the person who was to get the truck after me cuz I wanted it for longer then 6 hours. No mention of picking up at another location I then mentioned it showed on my email that I was to get the truck from the Orlando location but text message said Saxon location but I wanted the Elkham location. Nick confirmed all would be fine. Morning comes for me to get truck. I had a few things I had to do so ran a little late to get truck. Guess where I went to get truck? Elkham to get told they don’t have my reservation!! It was at the Saxon location. Poor keeping customer informed! Anyway I get over to get the truck which was a farther location so you got me for extra miles (probably planned) but anyway rented truck again originally I wanted truck for precaution 24 hours so what did Nick say please have truck back by 5 so I basically only was allowed 8 hours for truck. Granted I did return it around 2:30 3 pm BUT if I want something for my time I should get it or you should discount me. So now it’s check in time fun fun. When I made original reservation I don’t remember putting my CC on file so I waited for Nick to get back from lunch. When he got back he stated all you had to do was leave the keys and I said I don’t remember if I put a CC on file so he proceeded to walk out to truck and check it in and look it over. Guess what happened next!! When he came back into the office an older couple was there to have their car looked at cuz check engine light was one. Guess what Nick did. Instead of finishing me out and confirm augment was on file. At least I’m being honest and saying you need to check attention instead of leaving. 15-20 minutes later after looking at other customers car he came back into office and I said if payment is on file the process it if not then oh well!! Payment ended up being processed and I agree to the $39.95 and $15 for mile well shouldn’t cuz I had to pay more cuz the location was farther away then where so wanted to pick up up and go to!! You charge me for 4 gallons of gas. Even if that truck got 10 miles to the gallon that’s only 2 miles which I found out those charges when I called That’s ridiculous!! And when I call to confirm my charges she tells me I never reserved it for 24 hours so I said so your calling me a liar after talking with agents prior to this during The Whole thing. And since you wanna call me a liar you have a good day. And I hung up and filing this complaint now. I tefuse to rent from you again. I will pay a higher fee before I do. Yes if you wanna talk to me I can be reached at +14079201669
ROBIN AThey lied about cost and over charged my account and said that they wouldn't reimburse me the difference after i called and told them about this issue.
RADAMES S