Customer Reviews for Express Alterations Inc
(U-Haul Neighborhood Dealer)

169 reviews

2490 Industrial Blvd   Juneau, AK 99801

(907) 789-0351

Hours

  • Mon–Fri
    10 am–6 pm
  • Saturday
    10 am–4 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(907) 789-0351

2490 Industrial Blvd
Juneau, AK 99801

Services at this Location:

Hours

  • Mon–Fri
    10 am–6 pm
  • Saturday
    10 am–4 pm
  • Sunday
    Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Had I not NEEDED a truck immediately and had I had other options, just the phone interaction would have sent me elsewhere. Now I know not to bother calling them, as they really don't want to interact with the public at all.

Debbie W. 
Rating:
3.0

We got a truck with a half tank of gas but we filled it up, shouldn't they be full to begin with?

Nellie K. 
Rating:
5.0

Customer did not leave a comment.

JAMIE T. 
Rating:
4.0

Though this location is small and run from a clothing alterations store, the lady who runs it was very friendly and easy to work with. She even arranged a free ride to the airport for me! Will rent from her again if the need arises.

Francis L. 
Rating:
5.0

Customer did not leave a comment.

Eric R. 
Rating:
4.0

One box had furniture pads, one did not. But all was well. People were great.

Helen B. 
Rating:
5.0

Everything was exceptional!

ADRIANNE S. 
Rating:
5.0

Customer did not leave a comment.

Glenn S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth V. 
Rating:
5.0

I have recommended folks to your new location. I was appreciative when the old owners told me that Uhaul was moving. Friendly staff, quick service. Dependable.

Alexandria L. 
Rating:
5.0

Great service. They even provided a free ride to the airport. If I rent again I'll definitely go there.

STEPHEN H. 
Rating:
5.0

The woman who helped me was wonderful!

Carolyn B. 
Rating:
5.0

The corporate U-Haul system altered the terms of the contract and charge more money without warning or a signed agreement. Both locations tried to help me but U-Haul did not address the issue.

Joseph B. 
Rating:
3.0

Better lighting in the lot for late night returns - hard to get a good photo of the vehicle for DYI return after hours in the dark.

Mark B. 
Rating:
4.0

This rental experience was excellent in all ways. The proprietor was skilled, personable and capable. She was able to make a last minute adjustment to our equipment reservation that helped us out tremendously in our move. Thanks!

Christopher F. 
Rating:
2.0

The owner at this UHaul location is nice enough however the trailer was not swept out and had a couple of flattened, useless cardboard boxes in it. Probably the worst part of the experience was this. The night before I was to pick up the trailer I had to use my vehicle to retrieve the 6x12 from the Juneau Alaska ferry terminal. Then I had to drop it off at the UHaul location and park it by myself in the dark. When I was unhitching the trailer it started rolling toward the street. I wasn't strong enough to rehitch the trailer to my vehicle and was holding it from the road with my own strength. After struggling with the trailer a few minutes I had to let it go and it fortunately rolled into and stopped in a small depression just before the road. This bothers me for several reasons. First, I had to essentially beg to get the 6x12 trailer sent from another location because I was called and told that size wasn't available for my pick up date. I was offered a 5x8 instead, which I would not accept because UHaul can substitute equipment but if it is of equal or greater size, per UHaul.com. So why would I recommend this location? It's because it's the only moving rental company in Juneau, Alaska.

David M. 
Rating:
5.0

Customer did not leave a comment.

EMILY K. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

MARK G. 
Rating:
5.0

Customer did not leave a comment.

Dennis W. 
Rating:
1.0

The truck only had half a tank and the owner made me fill up the gas it cost me over $112 to fill up which is more than the rental. I will never use uhaul again

Won Y. 
Rating:
5.0

Everything worked out very well. Thank you for providing the excellent service.

Cameron E. 
Rating:
3.0

Very good customer service. Helpful guidance for future reservation. Thank you!

Suzanne T. 
Rating:
5.0

Customer did not leave a comment.

Dwight P. 
Rating:
5.0

There was a message on the dash that the oil needed to be changed soon.

Kenneth V. 
Rating:
2.0

I need better communication as it always seems I get extra charges when i return my vehicle. We could not put fuel into the vehicle due to a broken gas cap, so we were charged an extra fuel charge when it wasn't our fault. I will work hard to avoid using UHaul when possible.

Dave R. 
Rating:
1.0

Customer did not leave a comment.

Mark S. 
Rating:
1.0

Furniture was piled in box. Staff at pick up site not helpful. Guy on phone in Wasilla was very responsive

Mark S. 
Rating:
5.0

This was a great experience. The lady who rents these is amazing helped me day of, 💯 recommend 100%. Thank you for above and beyond customer service. Recommend employee of the year. Helped me move.

Monica K. 
Rating:
5.0

Customer did not leave a comment.

Bernadine D. 
Rating:
5.0

Great customer service. But with Numerous Service indicator lights “on” on the dashboard when vehicle is turned on prior to pick up. Vehicle maintenance is required. Other than that, the vehicle worked great.

ROGER P. 
Rating:
4.0

The location requires that the vehicles are across the street, and it wasn't immediately obvious where the office was. However, those things didn't make it a bad rental experience. The woman was professional and friendly, and went out of her way to give us the best vehicle she had on the lot. The area felt safe, and is easy to access. Highly recommended!

David L. 
Rating:
4.0

Customer did not leave a comment.

LUKE J. 
Rating:
3.0

While the equipment was clean and appeared maintained, the body was beat to S**t. Also, the app could not locate me using Apple IOS, if the location was not open I would not have been able to get the code for the lockbox and it would have ruined my rental. Seems that if I was at the wrong location, the code for the lockbox would not have worked, so you might make the location service not a do or die aspect of the rental app.

James B. 
Rating:
5.0

The owner was very friendly and helpful. I used the U-Haul app to get all checked in which took less than 5 minutes. I went into the store to get the key and was out the door in 2 minutes. I got e everything moved. I dropped my rental off early and checked out on U-Haul as it was after hours. One thing I think that would make the U-Haul app experience less hassle.. wheh you are checking out/dropping off when you are prompted to take pictures of certain areas of the truck, please give customers the option of taking a picture or selecting an already taken photo. Other than this, everything about my experience was excellent.

Megan H. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Awesome staff. Very friendly, took great care of us!!

David M. 
Rating:
1.0

Inform customers to check the gas and mileage before driving off the lot. This U-haul site did not and I got completely screwed in the process!! I will be using Budget or another moving company from now on. U-haul did NOT help me resolve my issues with this rental AT ALL!!!

Elizabeth F. 
Rating:
2.0

How about actually caring about customers. Just because you are the only place in Juneau, Alaska shouldn't mean you can just be a mediocre business. The truck was full of garbage, was low on oil, radiator fluid, and had absolutely no windshield washer fluid. Also, the truck was massively out of alignment and caused issues the whole trip. I had the worst experience with this location.

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

Martha S. 
Rating:
4.0

Customer did not leave a comment.

David U. 
Rating:
3.0

It would be helpful if the personnel wore or presented some identification to let me know who they were. The drop off was across the street from the address given, so how was I to know this wasn't some random person stealing trucks? Signage for the drop-off was also lacking, though it was plain that U-haul trucks were kept there.

Sterling C. 
Rating:
5.0

Really relaxed customer service and I had a lot of tools and things to haul and it worked out great in Juneau

Jordan A. 
Rating:
5.0

Customer did not leave a comment.

Doug A. 
Rating:
5.0

Customer did not leave a comment.

Ryan W. 
Rating:
3.0

It's not the location that is the problem, it is the corporation. They promise vans the cancel the reservation without notice. Those in Anchorage promise and they do not deliver. If they can not fix all their problems, I hope they go out of business SOON!

Micheal B. 
Rating:
5.0

Customer did not leave a comment.

Benjamin C. 
Rating:
5.0

Change oil so the oil change notice goes away.

Paul T. 
Rating:
2.0

Customer did not leave a comment.

Magdalena P. 
Rating:
4.0

Customer did not leave a comment.

David E. 
Rating:
5.0

Driver windshield wiper squeeks but works

Bill D. 
Rating:
5.0

Customer did not leave a comment.

Edward I. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
3.0

I had issues with the Juneau location but the Wasilla location helped sort things out - thank you

Timothy A. 
Rating:
1.0

Vehicles were not cleaned nor maintained, and the owner tried to scam rental participants due to previous damage that was not fixed.

Zachary M. 
Rating:
5.0

Customer did not leave a comment.

Stevie M. 
Rating:
5.0

Great customer service - very good experience.

Mark C. 
Rating:
3.0

Price is misleading

CHERISH P. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
4.0

Considering we are in Juneau, not much of an alternative choice. I was able to get the U-Haul to get the job done.

Saji T. 
Rating:
3.0

Customer did not leave a comment.

Fred K. 
Rating:
5.0

Customer did not leave a comment.

Jamie E. 
Rating:
5.0

We used it as a substitute rental car. The franchise owner is excellent in all respects.

Roger W. 
Rating:
5.0

Customer did not leave a comment.

TIM D. 
Rating:
4.0

Vehicles need cleaned better. When renting out the van was very dirty and dusty. Also windshield was cracked pretty badly but location knew of this. Also make sure vehicle is fueled and maintained better before putting out, was at half a tank of gas and giving notifications of low oil and airbag service needed the entire trip .

Michael V. 
Rating:
5.0

Please note - the website does not understand that Haines is NOT accessible from Juneau. When I attempted to rent a vehicle that was not available in Juneau, it automatically tried to book it for me in Haines.

Milo A. 
Rating:
5.0

Customer did not leave a comment.

OLIVIA W. 
Rating:
5.0

Perfect every time!

Jason aka Jake I. 
Rating:
5.0

Customer did not leave a comment.

Teddy C. 
Rating:
5.0

Customer did not leave a comment.

Phillip B. 
Rating:
5.0

Customer did not leave a comment.

kim B. 
Rating:
4.0

Customer did not leave a comment.

Carol M. 
Rating:
3.0

When I made the reservation to add extra days I was informed that if returned earlier than planned and paid for extra days ahead of time, I would receive a refund for the extra charged days I did not need. Apparently that was a lie. I am very disappointed to be told one thing (on three separate occasions to make sure) then have that not happen. Why else would I have paid an extra $350 dollars. We arrived to our destination ahead of schedule and keeping the trailer wasn't an option either. Again extremely disappointed with the false information then how it was handled when returning.

Sarah L. 
Rating:
4.0

Apparently a hole in the upper left-hand corner was not properly repaired and this was a vehicle normally used in warmer climates. However I picked it up in Juneau Alaska, which is geographically in Tongass Rainforest and where it rains often, so boxes in that corner were water damaged when unloaded.

SANDRA H. 
Rating:
4.0

Speed up your website as it took a long time to pick up truck..

Eric N. 
Rating:
4.0

Customer did not leave a comment.

Anthony P. 
Rating:
5.0

Customer did not leave a comment.

Kathy S. 
Rating:
5.0

The best part is the lady running the shop here and providing service for customers. She does it all, and with great attitude.

JAMES W. 
Rating:
1.0

Customer service is terrible. I said no to other fees and offers she mentioned but she tricked me by asking how many miles I think I will drive the truck, then she said the amount. She tricked me by including $14 environmental fee which I said no beforehand. I will dispute the additional fee. She threatened me by saying if I dispute Uhaul will report me to credit collection. I said, I don't care if the company retaliates. She added I will be blocked from using Uhaul again. Really? She must be crazy.

Jimmy Y. 
Rating:
3.0

The cargo area was NOT cleaned, it was covered with wood chips. One of the cargo wood rails was broken. The appliance dolly I ordered and paid for was NOT in the truck.

Robert P. 
Rating:
5.0

Staff is friendly, prompt, and helpful.

NORTON G. 
Rating:
5.0

Your website needs improvement. It said a utility trailer was available but it wasn't, and they don't have any. I had to rent a truck instead at much greater cost.

John N. 
Rating:
2.0

I had to deal with such a fiasco that ended up costing me $1800 more than my original plan. The regional manager doesn't understand SE Alaska needs. Southeast alaskans have to book a ferry reservations in order to put a truck on ferry or barge, when at the last minute the size of the Box truck changes, the cost for the reservation and the availability of the car deck space becomes a problem. I'm extraordinarily disappointed in the service that I received from corporate. I will not be recommending u-haul to any of my friends in Southeast Alaska. You guys do not understand our needs and don't care when it ends up costing us extra money to utilize your service vehicles. I am beyond pissed and my stress levels were ridiculous for my move which was already a stressful endeavor. I placed a formal complaint, and I received a very stupid email in response . I do not appreciate The fact that they did not try to help me after it cost me an additional $1800.. The free upgrade is a joke, because it ended up costing me so much extra money for my ferry reservation for the size of the vehicle that I had originally requested in February. Not to mention the fact that I asked that a note to be put on my record not to upgrade me. Waiting 24 hours prior for confirmation up in Southeast Alaska is not a feasible, or a reasonable way to do business. You guys should not depend on other people to bring your trucks into South East Alaska if you're going to accept reservations for certain sized vehicles people need to make ferry reservations based on total size and availability on the ferry at the time. I was also told that the vehicle that I ended up receiving was taken away from another customer's reservation who also had plans to move out of Juneau. I do not know what happened to them after they found out they didnt have a truck.

Stevi S. 
Rating:
3.0

Very well organized office super nice manager. Good value

STEVEN A. 
Rating:
5.0

Thank you! We appreciate it!

MARY H. 
Rating:
5.0

Customer did not leave a comment.

Mikayla M. 
Rating:
4.0

Online vehicle check out was one of the worst service experiences of my life. Not user friendly at all.

Randall L. 
Rating:
1.0

The reservation / confirmation was such a hassle. The rep had to text call and email the wrong number multiple times before an actual reservation was made/ there are not enough trucks available and rep was not aware of how to use the 24/7 system. Bad everything with humans, truck worked as expected and we paid double in moving expanses due to the shortage. Hopefully the last move.

Frank L. 
Rating:
4.0

Customer did not leave a comment.

Trevor R. 
Rating:
5.0

Have more vehicles available like the 20 foot truck.

MARY SAM H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL N. 
Rating:
5.0

Staff person was very friendly and helpful. Truck as impeccably clean.

Heather H. 
Rating:
5.0

Customer did not leave a comment.

john B. 
Rating:
3.0

The office here in Juneau was hard to find because of small sign and not to visible from the road.

clifford T. 
Rating:
1.0

Not change our reserved vehicle and then have 3 different people give 3 different reasons “why” and the supervisor/manager for the main Alaska call center is an extremely poor leader who didn't have the decency to call back and answer questions directly. I would 100% never use uhaul again, I fortunately our options in Alaska are very limited.

Christopher D. 
Rating:
4.0

Customer did not leave a comment.

Arlen S. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

SOOOO much better than the last Uhaul Owner. they were so rude I quit using Uhaul. Im back to being a customer. Thus new ownr was great! Thank you

David W. 
Rating:
4.0

Will use again , when im in need of a truck.

JAMES K. 
Rating:
5.0

Honey is always courteous and helpful. She works hard to keep the customers happy. Thank you U Haul

david H. 
No reviews have been submitted for this location.

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