Customer Reviews for Express Alterations Inc
(U-Haul Neighborhood Dealer)

Rating:

2.0

Van used excessive fuel for the type of vehicle (cargo van, not box truck); seemd like either fuel leak or poorly tuned engine. Not very clean. Crevices showed years of dirt and organic buildup. Seats had dog hair, and the van had a (slight) off smell. Agent was friendly though.

Rating:

5.0

Keep serving the north Juneau public.

Rating:

4.0

not hidden charges, $1 here, $5 there. Show them up front or include in posted price.

Rating:

5.0

Nice people to deal with. Good rates.

Rating:

5.0

Can't think of anything. Great Service

Rating:

5.0

I was disappointed to not be able to rent the vehicle I wanted (a 4x7 utility trailer) as there are NONE in Juneau. The only trailer that is available in my area, which has no road access, is the heavy duty trailer. UHaul should add the smaller utility trailers to the mix for your vendors in our area. Also, the vehicle I rented clearly is advertised as "$19/day" but the actual fee was $29. I understand that costs are more expensive in Alaska, but is this even legal? Your company should honor the prices that are clearly advertised, in large letters on all of your rental vehicles.

Rating:

3.0

I should not have been charged $20 for my after hours drop off when the Uhaul website doesn't work. That isn't my fault in any way whatsoever and taking the $20 from me when I did everything correctly is the same as stealing. I want my $20 back.

Rating:

2.0

I think they must need to maintain their trucks better. Charge me for 6 gals gas for 44 miles. Pretty shitty milage. Interior of truck was a pigsty.

Rating:

5.0

I absolutely adorn the lady who rents me the uhaul pickups and vans in Juneau

Rating:

4.0

More available equipment

Rating:

4.0

Improve your app. Took 51 minutes to get keys. App continously failed and would not save information. Tech support was adequate, but app was horrible.

Rating:

3.0

Vehicle was parked across street, which was a bit confusing.

Rating:

5.0

The truck could’ve been a little more clean inside. But great truck with lots of power.

Rating:

3.0

Make sure that the representatives for your company aren’t some shady side company running side operations, this Uhaul company wasn’t a Uhaul company it was a dress maker, and the U-Haul was secondary, they left out important details that were vital, and when asked about them initially they were under minded to later then be thrown in my face. They representative reassured me that the total original amount was enough to cover the entirety of the move, to later be up charged as if there were hidden fees. Very disappointed and financially unsatisfied with the cost. This was my last time choosing a company that makes U-Haul secondary to there other business, the location was about the only respectable perk this owner choose.

Rating:

3.0

Business was closed when vehicle was dropped off.

Rating:

5.0

Thanks for your help...your nice people...

Rating:

5.0

Easy process, great and prompt service, very nice vehicle, and a wonderful host to make the experience just about perfect!

Rating:

5.0

Clean, well-maintained equipment provided by friendly and competent proprietors! Thanks U-haul. 😊

Rating:

1.0

Uhaul literally broke absolutely everything I own. The box was broken into, precious, irreplaceable items were stolen like my engagement rings from my fiance that passed away, and nobody informed me. They delivered the box completely broken and held together with a packing strap. When the strap was taken off, the nail infested door almost collapsed on my mother's head. No one bothered to tell us that there was nothing holding the door up. And to top it all off, even though we paid for the insurance, UHaul refused to pay for anything.

Rating:

5.0

Truck needs to be serviced. There are cords showing on the worn front tires, the steering is loose, back up light lens is broken and truck is dented. She told me about it and I agreed to use it anyway.

Rating:

5.0

From 1 to 10 I'll give a 10

Rating:

4.0

Nice customer service

Rating:

5.0

Great friendly and thorough service. Nice that there is a drop box.

Rating:

5.0

The rate was set too high by uhaul but the contractor was very good

Rating:

4.0

Wish it opened earlier than 10 am.

Rating:

3.0

Interior was not clean. Low air indicator came on before I departed office. Attendant had to pump air in rear drivers tire. I drove for three days and the tire held air. On day four I went to another U-Haul office to have air put in tire because the original office was closed at the time I needed air. I even tried Fred Meyer and their air pump was out of order.

Rating:

5.0

Location & owner at this uhaul is great! Honey went out of her way to be helpful. I already told several people to use her next time they need uhaul. I didn't rate the actual trucks because I drove 3 different ones but I think uhaul should only use trucks that are perfectly maintained or let customers know before hand the seats might be torn up & door handles might be broken...otherwise lower ur prices

Rating:

5.0

Honey is great! Very responsive, helpful, and accommodating- always love working with her

Rating:

5.0

The rep that helped me check out the truck at this location was super friendly!

Rating:

5.0

The Industrial Blvd location was very helpful and kind

Rating:

2.0

I request a van and that was not available due to previous individual still had it and took key of van out of state. Van was replaced by a small box truck. The box truck had the check engine light and wheel sensor light light. I informed the individual whom i rented the vehicle from and they said it was noted and her manager was informed. I understand that things happen but i also know that the other U-Haul location had a van, maybe it could of been brought over. With the check engine and wheel light on, i should of been told before hand because i worried that there was something wrong with the vehicle. I will rent from U-haul again but i think due to the issues with the vehicle and box truck a small discount should of been offered.

Rating:

5.0

Honey does an excellent job with the U-Haul rentals! I truly appreciate her customer service and attention to detail.

Rating:

2.0

Proper maintenance. Couldn’t see mileage due to air pressure warnings and traction warnings.

Rating:

5.0

Excellent service

Rating:

5.0

Have more pick up trucks and or small vans. Juneau Alaska location

Rating:

1.0

Truck was dirty inside and out.

Rating:

4.0

You need to tell people about your $20.00 drop off fees my return date was Easter Sunday and as expected the location was closed also the $1.00 environment fee needs to be explained as when I rented the truck I was told the daily rate and cost of mileage thats it just looks very unprofessional and sneaky

Rating:

5.0

The store owner is great 👍 thanks 😊

Rating:

3.0

I rented the truck at 10:00am on Saturday, and then returned the truck at 6:00pm on the same day. For some reason, the return app on my phone wasn't functioning correctly and it was recommended that I do a normal after-hours dropoff. Because U-Haul closes at 4:00pm at this location and isn't open on Sunday... I was charged an additional $20 fee.

Rating:

2.0

Hard to find, located inside a sewing shop with one person working, parking lot plowed from snow

Rating:

1.0

Employee did not explain well the charges or that there would be a charge of $20 more just not being it back when the doors close at 4:00 pm when the vehicle was rented at 10:00 am the same day (Saturday), and hours at this Uhaul on Saturday is 10am to 4pm; back passenger side tire very low; had to clean off the accumulated snow on the truck. My card was charged $74.01 another one for $64.60 (2-sparate charges) and had to call UHaul 2/13/23 about these charges in addition that a charge of $39.95 was also there that was suppose to be taken off on 2/11/23 because this Uhaul lady told me to get a 4wd same cost.

Rating:

5.0

convenient service

Rating:

5.0

Appreciated the extra effort to remind us of the need for the DL upload, and help with the paperwork - great service!

Rating:

4.0

I’m so glad that you are able to help me out.

Rating:

4.0

I had thought that the 15ft vehicle was 39.95 but I think I was charged 49.95. My bill just seemed a little high.

Rating:

2.0

Better organization, keep up to date on maintenance on trucks, better/friendlier customer service

Rating:

4.0

I have no problems whatsoever with Express Alterations or the local U-Haul agent. However, I declined all coverage when I reserved the truck online. At the location, U-Haul's computer system added a $5 "SafeTrip" fee that I distinctly remembered declining. That was a shady move, bordering on fraud, that U-Haul did...but it is such a small amount that it's not worth me pursuing a refund for. Again, no complaints about Express Alterations - but this move by corporate U-Haul was dishonest.

Rating:

3.0

For the Juneau UHaul service, it would be appreciated if the trucks were confirmed to be able to open; I had to come back and get help with the mechanism being frozen.

Rating:

3.0

I don’t know what to say except I was told to bring the uhaul back full and I decided to make sure it was full and went to the gas station after I picked it up and it was missing almost $22 in gas and I called about it and I don’t know if she was going to make it right I doubt it though cause she made it seem like I wasn’t going to be reimbursed or compensated for it. She asked me why I did that and I said I didn’t want to be charged for not filling it up and how was I to know how much gas to put in to equal the amount at pickup

Rating:

5.0

The lady at the Industrial Ave Juneau U-haul is amazing!

Rating:

3.0

Engin light was on and on tire was low on air

Rating:

3.0

Had I not NEEDED a truck immediately and had I had other options, just the phone interaction would have sent me elsewhere. Now I know not to bother calling them, as they really don't want to interact with the public at all.

Rating:

3.0

We got a truck with a half tank of gas but we filled it up, shouldn't they be full to begin with?

Rating:

4.0

Though this location is small and run from a clothing alterations store, the lady who runs it was very friendly and easy to work with. She even arranged a free ride to the airport for me! Will rent from her again if the need arises.

Rating:

4.0

One box had furniture pads, one did not. But all was well. People were great.

Rating:

5.0

Everything was exceptional!

Rating:

5.0

I have recommended folks to your new location. I was appreciative when the old owners told me that Uhaul was moving. Friendly staff, quick service. Dependable.