Will look elsewhere in future for a rental. At checkout we spoke with the U-Haul agent who said that it would cost $19.95 for few hours OR one day. The web site clearly explains that the clock is based on 24-hour clock from time of pick-up. The van was picked up at 3:59PM on a Tuesday, At drop-off time was 9AM the next morning, the same U-Haul agent, then said that the vehicle was returned late. That was SOOOOOOO annoying since at pick up SHE advised that it would cost the same for a few hours or a day. The U-Haul website says the clock runs on a 24-hour bases. So I was VERY annoyed with her. She did resolve my concern but left me with a VERY uncomfortable feeling. I have rented other vehicles from other rental outlets and left with such an UNCOMFORTABLE feeling. The truck was returned in a MUCH better clean state than when it was picked up.
DILAWANTEE S
Customer Reviews for Express Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady I talked to was great. There is one thing - There was $232 put on my visa. The receipt I received when I returned the van, was $202. Maybe it's a timing issue. Other than that, it was a good experience.
HUGHIE CIt was great
SANDRA JThe young man who served us was excellent in every way. I wish to thank him again for his great service....
T-GREGORY JI will recommend that you do the 'paperwork' online. At the counter when you pick up it takes about 20 minutes.
STEPHEN CExcellent service
CLAIRE GNice person to deal with
STEVEN BWe had a bit of difficulty with the online return of the van but the woman from the Convenience store completed it for us.
JAMESW MEasy and convenient pick up. Helpful staff. Much easier than doing online.
JOHN DThe women serving us was extremely slow, keep stooping to serve customers at the convenience store. Even though I filled out everything on line it took more than 1/2 hour before we got the truck. I would not ever go back to this location
Wendy SVery helpful staff
JOHN DThe attendant was extremely helpful. Would 100% rent from this location again.
Farnaz WHi , I rented car there for one hour and used for 10 kilometres but they charged me for 43.94 $ Is not right.
Mojgan RFriendly staff, great experience
Danny WVery friendly and helpful staff
Maryam K