Sergio S.
Poor customer service. Combination lock was old and broke. Overall not my best experience
Customer Reviews for Express Food & Fuel
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Express Food & Fuel
Shawn J.
Improve agents understanding of what is needed to pick up a truck that was reserved on-line. Also make sure the links sent to a cell phone are the correct ones . The three sent to me was for something I couldn't use because it asked for a trim level and user nale that I did not have.
Valentina F.
Have the items that we ordered online on the truck (blankets etc)
Grace W.
I would recommend nobody be sent there. The entire experience and my whole day was a nightmare. They never started my ticket. They had no idea what they were doing at all. They didn't have any additional equipment I asked for and to top it all off. I was told I could return the truck in Conroe but when I dropped off, I was forced to pay a 64 dollar different drop off fee.
Adriana M.
Worst service. Drop off my uhaul on monday and i kept getting calls that they did not received my uhaul. I went in the place tuesday afternoon and the uhaul was there with other 4. I asked who is in charge? Nobody knows. I asked if they can give my number to the manager in charge of the uhaul? Never call me back.. thursday i was still getting calls for "unreturned vehicle"... never again in this drop off location
Ana R.
Is a bad experiencia for me. I will continue renting as I used to do. In a real Uhaul branch. The service is a long waiting period. The same person is for everything increasing the waiting time.
Lauren C.
Took a wile for the agent to verify my reservation and send a response
Dennis S.
24 hr drop off a plus. It is a corner store location. Very little signage . No receipt from store clerk for return until the next day. Need a drop off receipt available at time of drop after hours.
Elmer R.
Costumer service is really slow, i spend 25 min on hold to get a awnser, had to make a refund of something that was charged but no supplied. But truck was neat, easy to drive and well maintained
Lisa J.
This drop off location was 12 miles out of my way and I even passed a couple of uhaul locations in my way. It's a corner store / gas station and I was very uncomfortable with the other patrons
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