Customer Reviews for Express Fuels
(U-Haul Neighborhood Dealer)

Rating:

1.0

Took 45 minutes to pick up truck. Store rep clearly did not want to help with checkin. More importantly, he did know how to do it. He kept insisting I self checkin but that did not seem to work. I finally called the regional office and she worked it out in about 2 minutes. Terrible customer service at Express Fuels.

Rating:

2.0

It’s nothing that uhaul the company did but the place I got the truck from the guy was a butthole and very short and there was no communication

Rating:

1.0

Employee had no clue on how to check out equipment and let the truck be rented damaged hoping someone would not notice it

Rating:

5.0

Just double check functions, especially the air conditioning! Thanks

Rating:

4.0

This location was great. The first location was not. I have people standing in my driveway waiting to load a U-Haul truck. I didn't have a U-Haul truck. In spite of the fact that I reserved it 2 weeks in advance. After being this took 2 hours out of my day. And of course the people standing in my driveway were paid for there 2 hours.

Rating:

2.0

The employees had very little training on how to do the application. The lady that did it was very nice, but she had to do everything on her phone

Rating:

2.0

They charged me for several days when I only had the truck for 24 hours. They won't return calls to uhaul to resolve the issue.

Rating:

4.0

It was a liquor store selling vaping stuff and pipes. Had small signage which made it hard to find. Not normal uhaul store

Rating:

1.0

Some one from your corporate office needs to contact me about my entire experience.

Rating:

2.0

Train employees

Rating:

1.0

My first experience driving this size truck - 20’. Had to do everything over the phone as the store manager, Muhammad, was at another store. Had to figure out how to drive it, open the latch doors, etc by myself. Real sketchy part of town. Did not feel safe. Truck only had a half a tank of gas.

Rating:

1.0

Location felt unsafe. The cashier called store owner, and I had to speak, over speakerphone with him and give him my information. They did not have a furniture dolly, although I requested one two weeks before the rental date. The back of the truck had boxes leftover from the previous rental.

Rating:

1.0

Bad ,unsafe and dirty area.the desk clerk was not trained in returning U-Haul trucks(not her fault.) Managements fault! She needs help with the influx of customers and U-Haul trucks coming in.no human can do all of this with no help!

Rating:

4.0

Agent be present in person. The young lady attending the covinance store did an amazing job assisting the rental over the phone with the agent while assisting customers at the same time in the store. Kudos to her.

Rating:

1.0

Personnel didn’t know how to check me in with the return. They were very busy helping other people in the store. It took nearly an hour to get checked in.

Rating:

2.0

Had no accessories no trailers had to go to second location to complete rental

Rating:

2.0

We were supposed to pick up from a different location but got a late email changing to this location. People seemed nice enough but moved so fast we weren't sure what was happening. That seemed fine as this was not somewhere we would choose to be longer than necessary. Problem 1: We were supposed to have a furniture mover along with this truck but it was not available. Problem 2: While upon quick review the truck seemed clean and in good shape, we found trash in the middle console area and a strip of molding around the front windshield that appeared to be laying loose. When we arrived at our loading site, about 1/3 of the front windshield molding was hanging completely loose. We immediately called U-haul but after almost 3 hours waiting, no other trucks were available. With a 9 hour drive coming up and possible storms to drive through, we were on our own to deal with it. Problem 3: The outside of the cab (around door trim and between the cab and the truck) there seemed to be an ant infestation. Outside better than inside, but they occasionally found there way in down behind the seats, across dashboard and floor. When we stopped for gas on the road, we noticed ants crawling around the back trailer door. We had to find a store to purchase some Raid before finishing the trip.

Rating:

1.0

I returned the truck one houre before and they charged me after hours

Rating:

3.0

Train employee to understand the process of checking in a customer. No one even checked to see if I brought back blankets and hand truck. Truck was left unlocked and unattended for who knows how long.

Rating:

1.0

They wouldn't logged me in left me logged out for three days trying to rip me off after we found out they tried to cover it up after that tried cheating me again I'm thankful for uhaul hotline supervisor for fixing this

Rating:

3.0

Bigger Uhaul signs would be beneficial.

Rating:

2.0

Was supposed to have 12 moving blankets with the rental. Noticed none in the trailer and told vendor. Didn't change the paperwork, just gave me $10 out of till. So while I was not out the money, it did cause some issues upon turn in.

Rating:

1.0

O my, that took so long. I was standing there for over half an hour waiting while the cashier typed in the same numbers over and over again. I don't know what she was doing but there is no way that was correct... just a very annoying way to end a long day. Don't come here if you can avoid it

Rating:

5.0

Well I was charged for 115 miles when my total miles was 62 all together but they charged me for 115 miles which was not right at all! I will go with another company next time if I need to move!

Rating:

1.0

Better signage. Better trained personnel. Better location. I’m lucky I wasn’t mugged.

Rating:

2.0

The dolly we got was broken the strap that fits on the tires one of those was broken so my car had only one tire strap holding it .I had to pay 58.00 for a tore up dollie and only got it for 3 hours .I will never go back there to rent nothing and the worker had no idea what he was doing

Rating:

1.0

Made resv online, but the staff was unsure about what I had put in. NEVER went out to check the equipment, my vehicle, assist with hookup, or ask any questions. When I returned it, they never even looked to see if the trailer was actually in their lot. "Gas" station was actually a vape/head shop. Bongs, hookahs, pipes, and all other paraphernalia. Not a great place for renting equipment

Rating:

1.0

This place was a gas station turned into a liquor store, it was not very inviting, also the people inside were not very helpful and also they had blaring music with cussing on it, it was a good thing I didn’t have my grandchildren with me .