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Robin P
Customer Reviews for Extreme Accessories
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The problem was not with the locations for pick up or drop off. The problem was the process to reserve. I reserved a 10ft truck in Rolla Mo at Extreme Accessories. I got a call the Thursday before to confirm. The lady mentioned that I would be picking up a 15ft truck on Friday. I corrected her and said I was to pick up a 10ft truck on Saturday. She confirmed I had been upgraded as they did not have a 10ft truck. I got to the location Saturday and no one was there. She had told me they would be open Saturday 8-5. I called her and was told they were there. She told me I was at the wrong location. They were in a completely different town I did not even know where it was. She referred me then to Uhaul reservations. I called that number and I told her that I needed a truck in Rolla MO. NOT any other town. She told me that she could get me a 10 ft in Joplin. I explained again, that I was not from the area, which is why I put a reservation in for ROLLA MO because that is where my son was in college and needed a truck to move him. She then told me that all she could get me in Rolla was a 26ft truck. Which was more truck than what we needed. At this point I was extremely frustrated and just took what they had so I could get my son packed before his graduation. Once I got to the graduation I went online as a customer only to see that a different location in Rolla HAD a 15ft truck. Yet that was never offered to me. We ended up have to take a different route home, because the truck was so large. Spent more in gas, and it took much longer to get home in a larger truck than expected. I just could not believe that if someone wanted a truck in one town, they would schedule you a truck in another town 40 miles away. When trucks were available where I requested one. And when the lady called to confirm, she never once told me she was not in Rolla. Just said she was confirming my rental for that weekend. This has really caused strain on us that day, and I will probably look for other companies when my son moves across the country next month. Doing business with U-Haul felt unorganized and unprofessional.
Krista BThe lockbox for the keys was rusty. We didn’t think we would be able to get the keys to the truck.
James DThe process of guessing the right mileage so I'm not overcharged, but still charged for the miles not used is insane and stupid. Had it 2 hours, drove it 5 miles total and still paid 50 bucks. Not impressed and will not willfully use again.
Brooke CWasn’t the best customer service and U-Haul screwed up getting my rental the store had to call them was actually the worst experience I’ve had with uhaul
Julie JEquipment was dirty cruise control didn’t work. Got three proximate miles to the gallon. Radio shut off every bump AC shut off every bump sometimes wouldn’t turn on passenger door locked didn’t work. No light didn’t work. There was trash in the box there was trash food and stuff on the floor seat in the cab spent an extra thousand dollars worth of fuel going from Missouri to Arizona. After was fully loaded once I started hitting down grades trailer brakes weren’t working
Brian MDon’t change a thing. Everyone from reservations to pickup through drop off was friendly, knowledgeable and professional. We definitely will recommend U-Haul to family and friends.
KEITH PGreat experience!
Phillip SThe best customer service I've ever experienced.
LARRY Tnothing
Trent WThis is the second time we have rented a truck and equipment from this location. The first was a local move, this time was a one way interstate move. The guys at this store are always wonderful and super helpful!!
Heather LThe fuel level at pick up location was actually inaccurate. It showed just under 1/2 tank in the lot, but when I went down the highway, just away from the location, it was actually reading between 1/2 & 1/4 tank. I returned the truck with the same amount of fuel that it actually read. Unfortunately, I was charged a $40 fuel charge. VERY DISAPPOINTED IN THAT..
Jerry NNot open...not a typical UHaul business. Had no idea what to do. Seen other trucks parked in field, parked it there. Found a drop box for keys, dropped in. I called + left message. I felt very insecure about all of this. St.Peters store should know info of business vehicle being dropped at to inform patron.
Lonna AOutstanding service! I could not have asked for a better experience.
Sean FYour gas replacement estimates are way off!!!!
CURTIS BNothing to improve upon. The customer service was perfect, the U-Haul was clean and ready to go
LARRY MIt was raining and muddy which would be a lot easier to return the equipment clean and do a final clean up of vehicle without having to worry about muddy chat. Otherwise perfect
Erica JApp could be more viable with location finder; had to use the .com site to check the trailor in … overall pleased.
walter cClean the truck before you give the person the keys. I had to ride with a dirty cabin that had cigarette ash all over and smelt like cigarettes the entire time I had the truck.
David AGreat customer service and professional service!
BOb fN/A
Darren SThey were closed so drop off was easy. Just had to take pictures of everything. I called the day before to know what was required and the gentleman who answered the phone was absolutely pleasant to speak with! He reassured me that the cameras they had installed would make sure that I was covered!
Robert CGreat customer service and friendly staff.
Tonya RNo help. Had to get only trlr there. No running lights. No basic info. Did not tell me there was a deposit,when delivered same response n having to wait for my return deposit.
James CThere should be at least a 3 minute awareness session for new users.
Tobe NEverything was great staff kind and courteous.
rick cI had to go to two separate locations to rent two trucks. It was a lot of unnecessary wasted time.
Aaron GWe were overcharged on mileage, we stayed in town and didn’t drive far and we were told we drove 114 miles. How is that possible?
Kelly JLower the prices and dont charge hidden fees
Laura LThe inside of the truck was dirty and the truck bed was full of dirt. Like some used it to haul dirt..So the first 30 min of our 6 hrs was spent cleaning dirt out of the back so we could use it.
Christopher BDropped off after hours.
Richard PAfter I made it very clear when I made my rental reservation that this was the closest drop off location for me, Uhaul took it upon themselves to input a different location. Maybe this could be the reason they don’t have equipment for people 🤔
Stephen JHad an easy and wonderful experience with renting a U-haul through Extreme Accessories!! Would highly recommend anyone wanting to rent a U-haul go through them! The truck was very clean and I was told just what I needed to do in returning it and all.
debrorah lThe customer service was excellent. We had a few issues but nothing that was the agents fault and he went above and beyond to remedy everything.
Brien W140,000 miles on a vehicle is too many. equipment was worn out.
Erin FThe staff was friendly ,efficient, and helpful. The facility was clean and well organized. The only complaint that I have is that; the trailer had debris in it, presumably from the previous renter, ( cardboard boxes plastic tubing etc.) . I disposed of the items. For a better customer experience, more care could be taken to ensure that debris wasn't in the trailer. This is the only suggestion that I have to improve the customer experience. Overall I was very pleased with the service provided. It was an excellent experience. Thanks!
robert bClean and maintenance your trucks the truck I had was dirty the check engine light came on while I was driving what should have been 20 minute drive up 44 turned into a 45 minute drive because that truck just wouldn’t catch speed and then I found out from someone who works at uhaul that they rented is a truck that hadn’t been state inspected
Demetrius JI used 4 days and they charge me 5 days
luis pService person never got out of his chair. We had to hook up trailer ourselves. There was no wiring harness for lights/brakes.
Patrick C