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tonya s
Customer Reviews for Extreme Polishing & Detailing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I reserved online through the app, it sent me to a location that was closed and led me to literally the middle of an Intersection but I googled another location, the one in rineyville (extreme polishing and detail) and they did great at fixing the problem and getting me set up with what I needed at a discount price for the app's mess up, definitely recommend them
MAREA EAwesome all the way around
DANIEL HNothing to improve on! Everything was great
DANIEL HGreat trailer. Rented the 6x12 dual axle low pro.. I want own one.. best trailer I've hauled yet. And I've hauled a lot. Thanks uhaul for never disappointing!
Craig BGreat people and good clean equipment
CHARLES GI had reserved a truck online to be picked up in Elizabethtown, KY, and dropped off in Lawrenceburg, KY, which was just a mile or so from me. Everything was confirmed, so I was all set. No problems. Well, the night before, I was notified by U-haul pick up was changed to Rineyville in KY. And the drop off location was also changed to Frankfort, KY. Both locations were quite a few miles more than I wanted. Your company did include the extra miles which I appreciated. The fact that it was reserved and okayed, then changed later is was I was not too happy about. Why couldn't the reserved truck be driven from Rineyville to the Elizabethtown U-haul location? And why could I not drop the truck off in Lawrenceburg as planned and approved originally? Before I booked and reserved the truck I should have been told the locations I chose were NOT available.
Vicki SVery helpful staff. Both pick up and return process were very easy and quick.
Scott DWhen I got there the truck was ready to go. Took about 20 minutes to process the paperwork and the owner showed me around the truck.
WADI KIt was horrible. We made a reservation and you guys didn't have any trucks so we had to go 1 hour out of town to pick up the truck. I would never recommend you guys to anybody.
Maree EVery friendly, super easy, fast service!!
richard bOutstanding customer service!
Ruben GThe Extreme Polishing group are absolutely amazing. Hooked up during a torrential downpour, with smiles abounding!! Terrific service. Thanks
richard bSidney was a five star customer service employee!!!!!
ian gMr. Nelson. GREAT DUDE very helpful Nice drop off location.
randolph bGreat experience, the truck did jerk some.
Gracie Hdidnt have the blankets and was rude and did not go over truck with me bad exp
Robert sI requested 24 blankets with my rental, which I reserved online a week before my pick up. When I picked up my truck, at a location different than what I requested, I was informed that they had no blankets. I found another U Haul location that had 18 blankets, so I had to travel to another location to pick up some blankets. I tried to contact 1-800-GOU-HAUL, but was on hold for too long, so i did it myself. Very disappointing.
Jeffrey CI've used this location in the past and it was good both times.
Lemuel CAgain it was a phone location only. No office or equipment any where in site. You need to up date all areas to personnel only offices.
Calvin MKeep the same excellent experience.
Andre MPolite and swift in process. Very knowledgeable.
Dan MThey are very friendly and courteous, they were very helpful.
CHARLES BTwice I have not been able to get the location to come up when checking out and turning in the truck. I was also shorted my appliance dolly that I requested. Truck had mud in the cab. Could not check out bc the system sucks and you can't call bc the lines are busy for hours.
Craig WVery nice and courteous, no problem returning the equipment.
Gus OI have used this location many times in the last 6 months. They are great to work with and always have equipment ready and clean. They are also very professional.
MICHAEL RClean truck beforehand rental
KAYLA MFolks were very helpful... Made turn in painless
KERRY PI asked for an appliance dolly. I have a lot of stairs, so I wanted to make it as easy as possible. They were out. Did they give me advance notice? Nope. Was the subsequent small dolly helpful? Absolutely freaking not. I had no choice, but to move in the rain and it was absolutely terrible without an appliance dolly. Since I wasn’t given advanced notice about the dolly, I couldn’t get one from anywhere else. Thank you. In the future, for any customers if you are out of something, TELL them in advance. Moving is very stressful and you all made something that worse than it had to be.
JILLIAN GOwners are friendly and engaging. No hassles, and plenty of room in their yard to maneuver equipment.
Christopher TUse this location for local trailers somewhat frequently for household purchases and big cleaning days. Great people to work with.
TRUMAN WVery professional and helpful
GARY OAwesome service. I explained that I had help attaching the transporter to the moving van. And was not to sure how to take it off. He had it disconnected in minutes. Very nice man.
PATRICIA TVery friendly and first rate.
VINCENT eStay the same. Excellent service and very friendly people.
ANTHONY EIf you complete the reservation using your phone, why should you have to go inside to get the keys? Might as well do everything inside, forget all the typing in your phone.
Jim WHad no problem everything worked.
STEPHEN LVery good service
porfirio hThis location is so convenient for us. It was quick & easy to pick up and drop off. Only complaint is no one answered the phone when I needed to confirm someone would be there to help me drop off.
DANNY HVery professional and upbeat. I enjoyed doing business with them.
RAYMOND DWindshield was cracked and still sent over 1200 miles of being worried it would crack more.
SOSTENES G