Customer Reviews for Exxon Food Mart

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Exxon Food Mart

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Joseph B. on

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Don S. on

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Yoanna P. on

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Flaniel S. on

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Stephanie W. on

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In order to improve for the next customer there should be a person at the facility that knows how to process a U-Haul for the customer. It took all of 40 minutes for me to get there and leave because the store representative was not familiar with how to process a U-Haul that have a confirmation. When I got there they told me they don't see that I have a reservation although I was standing there with a reservation number.

shaun W. on

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The person running the store didnt know how to use the computer. they only loaded 15 or the 24 pads. If i would not of counted them i would of been short. Over all just not good ...

Stan R. on

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James M. on

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Humberto L. on

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This spot is a good go to for U-Haul. They were actually helpful unlike the previous 2 locations I went to. First one was off Law-Suwanee Rd. owned by some Asian people who didn't speak almost any English and did not have my truck that I had reserved and nor would they help the situation, just "call customa suppot!" Then got sent to a place off Sugarloaf Pkwy, busted trailer for an office with no one there, just happened to be closed that day. Then I got sent to Exxon, and my god were they friendly and helpful, thanks to them my crappy moving experience became slightly better thanks to them. THANK YOU.

Saleem K. on

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it is a good location for the area it is in.....it would be wonderful to have more truck options. other than that, it was an easy pick up and return. the staff was very cordial.

Evelyn P. on

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The process of picking up and dropping off was very easy.

SAMJI G. on

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When I called at Toll free number the lady I talked to her was really a very rude person, while I was talking to her was talking to her coworker and eating some thing. She didn’t give me a real answer to my questions. This kind of people not good for this kind of customer service.

Shiraz P. on

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Beth S. on

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Cami and Jack were very nice and were expecting me since 1/2 hour before my pickup time for my 20' Uhaul my location was changed not once but twice! Also was changed to a 26' Uhaul. ***This was NOT the fault of this location. Paul was responsive and concerned for safety after I returned from picking up my transporter at the Buford Uhaul location. Geoffery did not install the transporter properly which resulted in my SUV raising the hitch and falling on Jack while he was spotting me as I drove my SUV onto the transporter. He was injured and taken to the hospital. Paul took his time to insure the safety of myself and others on the road as to MAKE SURE the transporter was attached to the 26' Uhaul correctly for my relocation to Alabama. Thank you to all at THIS location!

Mahbubur M. on

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Excellent customer service throughout the process

Candi L. on

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The customer service there is very good. ??

Christopher C. on

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Felt unsafe picking it up and dropping it off. Dude grabbed a shot of something off counter and walked outside without paying saying he’d be right back and he sat in his car and took the shot. I get to destination to pick up a mattress and the inside is damp and full of mulch debris. It was not clean. And returning it... If wasn’t for my buddy being in truck when I dropped it off after 10PM, I think my truck would have been stolen or I would of been jumped. Car slowly crept by me watching me closely until they saw buddy in truck and drove off.

Nohora R. on

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William J. on

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Linda D. on

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richard G. on

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Andres P. on

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Thomas F. on

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The location was fine. Upset that Uhaul’s website allowed me to reserve a truck for 6:30 am and said I could use mobile 24/7 pickup, however I got a call at 8pm the night before that said the location did not offer that service. Reserved the truck almost a week in advance too and had rented the truck based on the schedule of someone helping us move

william B. on

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Bret R. on

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Jenny M. on

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taniqua C. on

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Zoye T. on

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My experience couldn’t have been better. AWESOME EMPLOYEES!! Amazing customer service, by far one of the best experiences I’ve ever had with U-Haul. Literally 100/10 overall!

Kelle B. on

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The customer service and experience was disgraceful. I will never use this company again or recommend to any friends!

Linda D. on

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Great customer service

Kevin B. on

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The gentleman that runs this location was professional yet personable.

Ollie W. on

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Customer did not leave a comment.