The cab had used water bottles inside of it, one of them I’m sure had pee in it. The check engine light was on the entire time, that was exhausting to worry about as I was on a schedule for a market. The headlight was out so I’m lucky I didn’t get pulled over as my pickup and return were in the evening- this is also very unsafe and causes limited visibility. I also think there is something wrong with the odometer calibration as I drive 3 miles each way to pickup and drop off the vehicle and 27 miles each way to my event from my home and my total was 109 miles. I only gave it two stars because the people in the phone were incredibly kind. On drop off, the gas station attendants insisted they take the key’s instead of having me put them in the drop box. I had to then verify this with the rep through the app and it was so exhausting that I’m probably just going to buy my own truck in the future to save myself the hassle.
Mackenzie M
Customer Reviews for Exxon of Hopatcong
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure that there are moving blankets on site !
Ron VNo assistance from vendor. I checked in and was told it's outside. No assistance hooking it up, checking lights. Nothing!
William VStill waiting to hear from the area field manager!!! This was an awful experience at this location.
MICHAEL DThere was a gentlemen I spoke with after the initial pick-up went very wrong. He corrected the problem and allowed me to continue my move. His name was Devon....great customer service!
Ernest WDid not have trailer lights adapter, attendant was not able to do the transaction and had to call someone else. Had to do transaction over the phone
David SSmall issue with understanding rental terms but all else went well
Jarred MThe address is correct; however, the location name has changed from Phillips 66 to Exxon.
RUSSELL Htruck rental was ok but trailer rental was not great. The attendant didn't know how to hook up to our hitch.
kenneth whung up on me and wouldn't help me
ANDREW GThanks for the good work ☺️
CHRISTOPHER TFocus on your customers
FRANCIS CIt was nothing special just a drop off.
JOSEPH OStorage opportunities.
CHRISTOPHER TThe key to the lock box was in a box that the attendant didn’t have the combo. Had to wait for the owner to call. I had to fill out online that the truck was ok before we got the key. Ended up having French fries on the floor. We also completed online something when I returned it at 12:50 pm. I had it less than 3 hours. I was then called by a u haul rep yesterday asking about the truck. I said it was all good. I had it back by 12:50 pm. She said that the records didn’t indicate that. Hopefully no issues. Thanks. All is good.
Thomas D