Customer Reviews for Exxon of Hopatcong
(U-Haul Neighborhood Dealer)

24 reviews

38 Hopatchung Rd   Hopatcong, NJ 07843

(973) 810-5220

Office Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 10 am - 6 pm

Services at this Location:

Contact Us

(973) 810-5220

38 Hopatchung Rd
Hopatcong, NJ 07843

Services at this Location:

Office Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 10 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

The cab had used water bottles inside of it, one of them I’m sure had pee in it. The check engine light was on the entire time, that was exhausting to worry about as I was on a schedule for a market. The headlight was out so I’m lucky I didn’t get pulled over as my pickup and return were in the evening- this is also very unsafe and causes limited visibility. I also think there is something wrong with the odometer calibration as I drive 3 miles each way to pickup and drop off the vehicle and 27 miles each way to my event from my home and my total was 109 miles. I only gave it two stars because the people in the phone were incredibly kind. On drop off, the gas station attendants insisted they take the key’s instead of having me put them in the drop box. I had to then verify this with the rep through the app and it was so exhausting that I’m probably just going to buy my own truck in the future to save myself the hassle.

Mackenzie M 
Rating:
4.0

Make sure that there are moving blankets on site !

Ron V 
Rating:
5.0

Customer did not leave a comment.

ROBERT R 
Rating:
1.0

No assistance from vendor. I checked in and was told it's outside. No assistance hooking it up, checking lights. Nothing!

William V 
Rating:
1.0

Still waiting to hear from the area field manager!!! This was an awful experience at this location.

MICHAEL D 
Rating:
5.0

Customer did not leave a comment.

GEORGE S 
Rating:
3.0

There was a gentlemen I spoke with after the initial pick-up went very wrong. He corrected the problem and allowed me to continue my move. His name was Devon....great customer service!

Ernest W 
Rating:
1.0

Did not have trailer lights adapter, attendant was not able to do the transaction and had to call someone else. Had to do transaction over the phone

David S 
Rating:
5.0

Small issue with understanding rental terms but all else went well

Jarred M 
Rating:
4.0

The address is correct; however, the location name has changed from Phillips 66 to Exxon.

RUSSELL H 
Rating:
3.0

truck rental was ok but trailer rental was not great. The attendant didn't know how to hook up to our hitch.

kenneth w 
Rating:
1.0

hung up on me and wouldn't help me

ANDREW G 
Rating:
4.0

Thanks for the good work ☺️

CHRISTOPHER T 
Rating:
5.0

Customer did not leave a comment.

Rawle J 
Rating:
3.0

Focus on your customers

FRANCIS C 
Rating:
3.0

It was nothing special just a drop off.

JOSEPH O 
Rating:
4.0

Storage opportunities.

CHRISTOPHER T 
Rating:
5.0

Customer did not leave a comment.

Elizabeth O 
Rating:
4.0

Customer did not leave a comment.

Conor O 
Rating:
3.0

The key to the lock box was in a box that the attendant didn’t have the combo. Had to wait for the owner to call. I had to fill out online that the truck was ok before we got the key. Ended up having French fries on the floor. We also completed online something when I returned it at 12:50 pm. I had it less than 3 hours. I was then called by a u haul rep yesterday asking about the truck. I said it was all good. I had it back by 12:50 pm. She said that the records didn’t indicate that. Hopefully no issues. Thanks. All is good.

Thomas D 
Rating:
5.0

Customer did not leave a comment.

Javi E 
Rating:
5.0

Customer did not leave a comment.

CESAR V 
Rating:
3.0

Customer did not leave a comment.

MICHAEL P 
Rating:
3.0

Customer did not leave a comment.

FERNANDO G 
No reviews have been submitted for this location.
  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top