Van i rented had maintenence light on about service stabilitrak. It also dinged the entire time driving telling me the right rear door was open when it was not
Luke O
Customer Reviews for Exxon Plaza
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The 9' Van was clean but the right back door censor was not functioning properly. It kept saying the back door was open when it wasn't. When I arrived to pick up the van it had not been returned yet. I realize this is not the persons fault at the place I rented it from but the person there was not helpful at all, they offered no assistance what so ever. Just told me to call U-Haul customer support. I did this and customer support but luckily the van I rented was returned while I was on the phone with customer support. I will be renting another vehicle in the near future and I will definitely not use the same place. Whether or not I rent a U-Haul remains to be seen at this point.
Jerry DI want a refund!! That was the worst customer service I’ve ever had from uhaul and I’ve been renting from uhaul for years. I’m so mad! I need someone to call me!! I want a refund!! 😡
DONNA RUse the correct billing information and email address. I told the sales clerk to used a different email to send my receipt, he claim he couldn't change the info. That's odd because the info I selected at time of reservation was not used when I picked up the truck and sales clerk could not print copy of receipt because he didn't have copier paper!!!
Wanda ROnly issue I took a long time to check in because employee did not know how and had to call someone he was very apologetic about it but it definitely took way to long I had just rented from there 3 weeks ago and it was smooth quick and easy also had an issue checking back In
Tianna W$1/mile not advertised anywhere, says its location specific. Would not reccomend. Also, thats a joke unless you want to include gas in the price. Rip off..
Jonathan DI returned the gas back to where it was and they played me and said it wasn’t and charged me an additional $50 for 2 gallons
Leeon R