Customer Reviews for Exxon Plaza
(U-Haul Neighborhood Dealer)

Rating:

5.0

Good

Rating:

3.0

The man who helped me was not friendly or very helpful in explaining matters

Rating:

2.0

Didn't have requested dolly

Rating:

2.0

Bad return experience all together. The original location where I was to return has no room for my truck. So I called customer support. They asked me to go two miles down the road to return. So, once I get there I park the truck and run through the check in process in the app. I go inside to turn in the keys and the guy working won’t accept the keys because he asked to see my contract and his location was not the return location. I had to take another 20 minutes of my time to call customer service again so that they could call this location and let him know I could return the truck. This should’ve been done prior to me arriving. I had spent a long day of travel and moving, I was tired and hungry and I had to take another additional 30 minutes of my time to drive to two different locations and deal with a Uhaul issue that would not accept return of keys. Less than ideal experience.

Rating:

3.0

Van i rented had maintenence light on about service stabilitrak. It also dinged the entire time driving telling me the right rear door was open when it was not

Rating:

3.0

The 9' Van was clean but the right back door censor was not functioning properly. It kept saying the back door was open when it wasn't. When I arrived to pick up the van it had not been returned yet. I realize this is not the persons fault at the place I rented it from but the person there was not helpful at all, they offered no assistance what so ever. Just told me to call U-Haul customer support. I did this and customer support but luckily the van I rented was returned while I was on the phone with customer support. I will be renting another vehicle in the near future and I will definitely not use the same place. Whether or not I rent a U-Haul remains to be seen at this point.

Rating:

1.0

I want a refund!! That was the worst customer service I’ve ever had from uhaul and I’ve been renting from uhaul for years. I’m so mad! I need someone to call me!! I want a refund!! 😡

Rating:

3.0

Use the correct billing information and email address. I told the sales clerk to used a different email to send my receipt, he claim he couldn't change the info. That's odd because the info I selected at time of reservation was not used when I picked up the truck and sales clerk could not print copy of receipt because he didn't have copier paper!!!

Rating:

2.0

Only issue I took a long time to check in because employee did not know how and had to call someone he was very apologetic about it but it definitely took way to long I had just rented from there 3 weeks ago and it was smooth quick and easy also had an issue checking back In

Rating:

3.0

$1/mile not advertised anywhere, says its location specific. Would not reccomend. Also, thats a joke unless you want to include gas in the price. Rip off..