Did not have trailer lights adapter, attendant was not able to do the transaction and had to call someone else. Had to do transaction over the phone
David S
Customer Reviews for Exxon of Hopatcong
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Small issue with understanding rental terms but all else went well
Jarred MThe address is correct; however, the location name has changed from Phillips 66 to Exxon.
RUSSELL Htruck rental was ok but trailer rental was not great. The attendant didn't know how to hook up to our hitch.
kenneth whung up on me and wouldn't help me
ANDREW GThanks for the good work ☺️
CHRISTOPHER TFocus on your customers
FRANCIS CIt was nothing special just a drop off.
JOSEPH OStorage opportunities.
CHRISTOPHER TThe key to the lock box was in a box that the attendant didn’t have the combo. Had to wait for the owner to call. I had to fill out online that the truck was ok before we got the key. Ended up having French fries on the floor. We also completed online something when I returned it at 12:50 pm. I had it less than 3 hours. I was then called by a u haul rep yesterday asking about the truck. I said it was all good. I had it back by 12:50 pm. She said that the records didn’t indicate that. Hopefully no issues. Thanks. All is good.
Thomas D