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Daniel H
Customer Reviews for Exxon of Vernon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing
Dawn CThe guys who run the station were fantastic!
Robert CI PAID FOR PADS NOT THERE
Patrick BI got the truck with a little less than 1/4 tank of gas. I returned it with the exact same amount of fuel as when I got it and got charged an extra $67.00 for gas costs. Ridiculous! And I contacted U-Haul and have heard nothing back yet
Steven WThe assigned vehicle was parked behind the building next to broken down and damaged vehicles. While two other u-hauls (20’ & van) were parked in the front. The u-haul vehicle that was assigned to me did not have a hand truck in the back. And most troubling was the gas gage was on empty when I picked the truck up and I had to fill it before leaving the pickup location. How to improve; have all vehicles parked in the same location in the front, and make sure that all vehicles have a hand truck in the back. Also, make sure that all vehicles that are going to be used have at least a 1/4 tank of gas to start off with.
Jillian VThe person that took care of me in the beginning was busy with other things. did not have the blankets I needed and was going to give me one that was frozen in the snow. Then he found 3 and I was charged for 5 that is not right. When returning the van the guy at night was good he was busy with the gas pumping and other business but he did make sure the van was ok and was nice.
Glenn JI complained that the back door didn't work properly. The left cable was broken which wouldnt allow you to open the back rolling door without two people and a crowbar. I should receive some type of adjustment for this problem, I discussed it when I returned the truck and nothing was done about it.
Kenneth DThank you
Amanda SNot allowed to use men’s room. Broken rear cargo door assist cable on vehicle
Jeff KWhen I arrived to get my rental truck is was never cleaned off of the snow and ice that we had 5 days ago. Also when I arrived at my house and opened the bed of the truck it was completely dirty with potting soil, so I not only had to sit and wait 30mins for the ice to melt on the windshield and clean off the windshield of the snow as well, I had to clean the bed from all the dirt.
Charles HI pickup car around 11am return next day before 10am and they charged me for 2 days
Jerzy GYou guy's shouldn't put a crazy hold on people's cards. I used the van only for 4 hours drove no more than 19 miles if that. You guys charged me 144 dollars when the van was only 20 for the day in town which I did and my total bill was only like 62 dollars. Put a hold more than double money for what? Wouldn't recommend unless people have the money. Now and days is tough for people living pay check by pay check. Finally got money saved to move in a place got everything hooked up just needed food and got shut down because of you guys and you're stupid hold. Thanks for making me starve for a few days much appreciate
Joseph MThe experience was smooth and efficient. The employees were helpful and friendly.
VANESSA RGood experience, good price.
CRAIG Vvery nice and polite
ROGER GThe attendant was friendly and quick processing my return.
WILLIAM AGuys working at the gas station were wonderful and super helpful to me when I showed up and the system was down. They got me into the truck within a few minutes and helped check it back in when I returned it. Very much going to use this location again!
HEATHER SThe U-Haul dash was filled with old candy and candy wrappers. My wife and I reserved online and had already gotten the quote, but when we got there, he started a new quote from scratch on his phone and we got a higher price. We couldn't understand why he did a new one, but we needed the truck.
Simon FDid not have what was needed and added on the reservation.
ROCCO TGreat location and friendly staff
Rachel FOriginal reservation cancelled and then given a smaller truck further away to finally agree and take it and receive the truck with no gas.
TIMOTHY LGreat
Brian Cno way to remove trailer from hitch
RAYMOND FThe vehicle I had reserved wasn’t available, though a reasonable substitute was provided at the same price.
cynthia cEasy to work with.
MIHAEL SThank you for the convenience. Best wishes
kevin kDerek was amazing!! Helped me out
Edward FYour charges for a two day rental was expensive. The driver and passenger doors were difficult to close. The window seals are defective. It was so noisy when windows are rolled up. To eliminate the noise you have to roll down just a bit. Even for convenience your prices are still too high.
Romeo ANice gentlemen to rent the truck from friendly Shows that he cares
JOSEM CExcellent service! They are the best!!!
Sebnem OBetter than any other U-Haul location I've ever rented with. Owner is professional and friendly, vehicles are clean and meticulously maintained, incredibly painless, fast transaction. Most professional U-Haul outfit I've used anywhere in America.
Holly WCustomer service was perfect from the employee that was working at the Vernon U-Haul . Friendly and welcoming! Help me with all my questions. Would definitely rent from them again
Michael LThis place is great . Very polite to customer. Make sure you have everything you need .
JUSTIN WThey forgot to put the dolly I ordered in the truck. I had to drive 40 miles back to pick it up and I was still charged for all those miles that they made me drive due to their mistake. I was given the truck at less than a quarter tank and I returned it with the same amount it was given to me at but he argued it was at a quarter so I was forced to pump an extra $10 of gas to not be charged a fee. I would not recommend this location at all, Not professional!!
Radhy SThe young man handling the rental was helpful and proved excellent customer service.
Catherine FEugene was helpful and friendly and very efficient. The van was current, drove nicely and was well-equipped. The service and equipment made a long and difficult moving day so much less stressful!
Jill CFriendly staff, fast and efficient service.
Maria HExtremely friendly and helpful
DEREK CRonnie was a gentleman , very helpful.
Joseph WThe counter person was extremely friendly and helpful and took care of business quickly. The facility was not the greatest but the counter person made up for any short falls.
Chris FI was misinformed about the mileage, I was told twice that is was only a dollar and change per mile when operating the vehicle. Come to find out that it's $2 and change.
Amanda SThe employees were very helpful and very customer friendly
MIKE MEugene the gentleman that I reserved the truck from was very helpful and kind , I definitely will go back to him again
Amin HThis place is awesome. Great customer service and a pleasure to deal with
JUSTIN WThe young man had started the truck to warm it up for us because it was a cold morning…. It was great!
Catherine FThe U-Haul representative was top tier! I’ve rented trucks and trailers from U-Haul before but this guy went above and beyond. I would change absolutely nothing.
Justin MGrateful you have a locations in remote areas like mine
ELIZABETH IPerfect moving experience.
john mi booked at one location which was near my house then it was moved two time [both time further away from my house], i had a 5am pickup then when i got there they were closed i tried to get the key location through the App but this site does not offer that service. after calling i was told this had to wait 2 hours for them to open at 810am . inside of the truck was dirty.
William Ugreat guys very helpfull
Mike MVery friendly, and accurate.
Joon RBetter price
THOMAS KNothing
Dan CThe employee at the station was excellent. Very nice and prompt. Definitely would come here again. Thank you.
Alicia GVery nice people. Quick and easy Drop-off
John HNothing needed to improve at this location.
Agostino RExcellent top-notch service!
Augustino RVery good customer service. Will be recommending to others.
Mark D