Customer did not leave a comment.THOMAS M.
Customer Reviews for EZ Car and Truck Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No ProblemsGUSTAVO A.
The trailer was full of leaves, rust, and dirt from whoever previously used it. I had to sweep it out. The pickup location was kind of odd, but the person who was there was helpfulMADELEINEMORGAN J.
super friendley staff thereJOSEPH K.
super helpful made they made sure everything was hooked up correctlyGLEN E.
Customer did not leave a comment.FRANCIS R.
First you can have the gentleman at the front desk be much more helpful. I had to hookup the trailer myself as he couldn't be bothered to come out and help me. Then when I got it to where I needed it to be used it had junk in it that I had to remove. VERY VERY disappointed with the customer service experience I encountered.JOHNJOSEPH K.
Made It easyRIGOBERTO A.
super friendly knowledgeableLOUIS H.
When going inside location to get keys, both employees were not wearing masks. Both employees seemed bothered by me trying to pick up my uhaul. When getting in uhaul, it was a mess. Huge Crumbs in the cup holders. Dirt everywhere. Gas was not full. It was not even worth me going back into the building to let them know as it was such a poor experience. I cleaned it at home myself and filled the tank. Much easier than dealing with this location.Morgan K.
Customer did not leave a comment.Marion R.
bad they have paid me twice from my card and the truck did not even run miles it was right here in wilkies barre they returned the amount of 88.20 that they had taken from my card then they took it again and today 3 days later I see that they were debited of my card 70 dollars more, I already made the report to my bank and if it comes back and something abnormal happens I will report it to the police and I will take that to the last consequences and I will have the business closed ok I have all the capture about what they have done and I immediately called the bank and whoever assisted me saw it and is reported., la direcciÃ³n de esos maÃ±osos es la 445 Pierce St kinstong P.A tomorrow I will go there to tell everyone so that they learn and see that not everyone is an asshole ðŸ–•ðŸ–•ðŸ–•ENID M.
Tge key wasn't in the lock box as stated and I had to wait 2 extra hours to get the key which put us behind schedule.Brian G.
Customer did not leave a comment.Amanda S.
things were perfectMichael M.
Customer did not leave a comment.richard S.
No commentANDRES A.
Customer did not leave a comment.TAMMY S.
no problemsPatricia O.
Quick in and outMark E.
Customer did not leave a comment.Nicholas F.
no problems staff very helpfulCarol L.
The service was prompt and friendly.George S.
No Problems FastAbdullah A.
overall was goodMichael K.
Location has no room.Michael K.
Customer did not leave a comment.Charlene O.
Everything was fine.Floyd G.
Wish the selection were greater at his location.Sandra R.
pleasant staffwilliam L.
Customer did not leave a comment.Emilia V.
So E-ZMarie W.
Nothing... person I dealt with was great..Elliott S.
Customer did not leave a comment.Josue V.
Customer did not leave a comment.Hayward H.
Customer did not leave a comment.harvey S.
hassle freelinda D.
Customer did not leave a comment.Starneesha R.
The gentleman who was running the place stated to me he would be there til 5:00 i rushed around to return the truck before he left for the night, i arrived at place at 4:30 and no one was there i also notice the sign saying opened til 6:00 Monday thru Friday... Otherwise everything went very well...Phillip R.
Customer did not leave a comment.robert M.
The location was close when I came inClaudia H.
Ensure that everything is explained in its entirety. I was given a vehicle with a 1/4 tank of fuel. I was told to return it with no less than the same amount of fuel. Not knowing the fuel mileage of the vehicle, I filled the tank. When I arrived at the drop off location, I was not given credit for the fuel that was remaining in the vehicle. It was well over 50 dollars. As I didn't know how the mpg would be you should have credited the excess fuel and I was told flat out no!Stephen B.
No Problemsashley B.
Customer did not leave a comment.yehuda G.
no surprises friendly knowledgeable staffbuljbulj A.
Customer did not leave a comment.Natasha F.
easy processPHILIP C.
Customer did not leave a comment.Danielle A.
No Problems in and outBernard B.
Customer did not leave a comment.ALMUTLAQ A.
Best location I ever rented atLEONARD G.
pleasure to do business withEMILY M.
Customer did not leave a comment.DASJANIE W.
Customer did not leave a comment.MONTRESSA C.
they were a big helpSEGUNDO S.
had small accident made it really easy to resolveRICKY M.
No ProblemsMELINDA G.
Never a ProblemSHARDA W.
in an out great serviceJOSEPH B.
easy in and outRUBEN S.
No problemsSHARDA W.
everything was greatDENNIS B.
It's the U-Haul website. It adds answers and other items which at check-out had to be removed. I had to go to another location, thankfully local. I wanted the truck for the day but the location I reserved from said I only reserved for 4 hours, I don't remember doing that?Joseph E S.
excellent serviceTHOMAS M.
no problems quick In an outJOSEPH B.
I'm very happy with my experience with Uhaul. I needed a truck the same day I rented one and got one. Very good on gas. Very courteous employees. Will need another truck within a month from now and I will go with haul again.patricia G.
The driver side visor would not stay up. The visor fell down several times while driving blocking my vision. Very dangerous.mellisa R.
no problems as alwaysDIMOSTHENIS R.
no problems really friendly an fast serviceJESSIE S.
Customer did not leave a comment.JOHN B.
This was one of the worst experiences ever with Uhual. The truck was reserved at 9am, I finally got it at 12:30pm. I also reserved an appliance dolly, the store didn't have one and told me I could just 'drive around and find one'. When I asked them to call places (so I wouldn't rack up extra unneeded miles) they said they couldn't help me and to just drive around. I finally found a Uhual with a dolly only to realize that a couch had been left in the truck...meaning they DIDN'T check the vehicle, after I specifically asked if they had. When I went back, they had closed up shop(1pm). So if the person who was late with the Uhual hadn't gotten there when they did, I wouldn't have had a truck at all. I will never use this Uhaul location and suggest that no one else does either.Dan K.
Customer did not leave a comment.Thomas D.
Customer did not leave a comment.nelson M.
no problems quick in an out. Best experience I have had renting a uhaulJerry R.
u haul trailer not clean not original location for pick up cleaned outside cost six dollars driveway at pickup=icyDENNIS C.
Location and service there was great. However the Uhaul corporate people were rather rude when I had to reschedule. I would recommend just dealing with this local dealer instead of calling Uhaul.JOE P.
Customer did not leave a comment.ROBERT D.
Customer did not leave a comment.JAMES K.
Customer did not leave a comment.ROBERT D.
Great serviceJeffrey M.
Customer did not leave a comment.DAWN T.
owner very helpfulROBERT D.
Well... I reserved online for a 9a pickup, but the business was not notified and no one was available to give me my trailer until after 11. That can really screw someones moving day up as I had people scheduled to help unload and most of those people could not adjust their schedules to compensate for the fact that I was over two hours late.Gerald L.
Customer did not leave a comment.Susan M.
I had to beg to find out where I was supposed to drop off the vehicle.TODD K.
They were closed & gone 3 min after the posted time and NOT open the following day for any of the poaster hours.RICHARD D.
Difficult to find somebody at location!!CECILIA B.
Customer did not leave a comment.MARC L.
need to expand weekend hours - the office door said Saturdays were 11:00 am to 2 Pm and was closed when we got there at 9:30 am. A person did eventuall come out - was friendly, overall OK.ALAN L.
Customer did not leave a comment.TODD I.
Daniel's was staffed by one person, who was busy with his other businesses.RONALD M.
My problem with uhaul is that it never has the equipment available that I reserved ahead of timeKURT H.
Customer did not leave a comment.RICH D.
We would have liked a closer location to Harbor Springs, Allison was closer. Thanks