Customer Reviews for EZ Money Auto
(U-Haul Neighborhood Dealer)

268 reviews

200 Overland Ave   Burley, ID 83318

(208) 678-1476

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(208) 678-1476

200 Overland Ave
Burley, ID 83318

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kelsey J. 
Rating:
3.0

With the exception of the door having to be left open as it broke the first time we put it up, the truck was fine as was the location.

Michael R. 
Rating:
4.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Dave M. 
Rating:
3.0

Make sure the people you hire, actually like, ALL people. Women was extremely rude to my husband, I believe because of all his tattoos. Doesn't make it okay to treat people like crap.

justin S. 
Rating:
5.0

Customer did not leave a comment.

grant K. 
Rating:
5.0

Quick pick up and they explained the trailer hook up very well.

Victor L. 
Rating:
1.0

Make sure your trucks have regular maintenance. Truck could've killed us

Zach M. 
Rating:
4.0

Have better rate 99 cents a mile is pretty expensive for in town especially when truck drivers Max get paid $0.59 a mile other than that decent experience the truck I was using needed an alignment but ran pretty great will use Easy Money Auto to get a U-Haul again great experience I do like that place

David H. 
Rating:
5.0

Customer did not leave a comment.

Jr R. 
Rating:
5.0

Customer did not leave a comment.

Ronlee G. 
Rating:
5.0

Passenger door will not open from the outside had broken lights on the cab of the truck driver door had a air gap in it and just whistled the whole 1200 miles we drove it

daniel G. 
Rating:
4.0

Customer did not leave a comment.

Jose G. 
Rating:
5.0

They all get 5 stars

George J. 
Rating:
5.0

It was good the people were friendly it was good

Lynn P. 
Rating:
4.0

Customer did not leave a comment.

DARLENE B. 
Rating:
4.0

Customer did not leave a comment.

Erick H. 
Rating:
3.0

The lady there over charged me for an extra day when I didn't ask for it in my original reservation. I was furious to see she over charged me but later when I called the regional corporate #, they fixed the issue right away. Overall I'd recommend U-Haul to a friend but I wouldn't recommend tag specific location.

Jorge C. 
Rating:
4.0

The radio did not work in the truck that we rented.

Melanie T. 
Rating:
5.0

They were also very friendly

Agnes E. 
Rating:
4.0

Very friendly.

Bryce J. 
Rating:
2.0

Uhaul truck was filthy not clean when I got there. had animal food in back the front smelled so bad from animal urine it was every where the detail guy had to clean it and also couldn't bare the smell. I waited for about an hour and half there For it to be cleaned out. They had days from it to be clean knowing I reserved ahead of time. I wasn't impressed at all had to leave windows down to let smell air out. It was so unbearable. I hope you can fix this in the future for other customers. Also, the Uhaul truck shouldn't be left like this I never experienced this before.

Melissa B. 
Rating:
5.0

Customer did not leave a comment.

ken J. 
Rating:
5.0

Drop off was easy.

Amanda G. 
Rating:
5.0

Customer did not leave a comment.

Timothy F. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
3.0

Customer did not leave a comment.

Zachary H. 
Rating:
5.0

As far as the Idaho location goes there is nothing you could do to improve that location. The people there were friendly helpful and just overall nice.

AARON W. 
Rating:
5.0

Customer did not leave a comment.

Kai G. 
Rating:
4.0

Customer did not leave a comment.

Adam M. 
Rating:
5.0

Customer did not leave a comment.

janette M. 
Rating:
1.0

Customer did not leave a comment.

Kristofer T. 
Rating:
5.0

Customer did not leave a comment.

Seth T. 
Rating:
5.0

Customer did not leave a comment.

derek R. 
Rating:
2.0

Update you hours on you website, google, uhaul and on your front door so when we do a reservation for half an hour before close, it is not actually half an hour after close. They weren't open on Saturday either. I spent half an hour looking up on uhaul how to check in the trailer with nobody present.

Eric S. 
Rating:
5.0

Milage I think if its is locally you guys should don't charge mileage because 60 or 70 i think it's too much already

Edgar L. 
Rating:
4.0

Customer did not leave a comment.

georga T. 
Rating:
5.0

You were good

Jacques D. 
Rating:
1.0

Give exactly time of arrival of parts, install parts when you make appointment, follow up with customer if company is unable to keep scheduled appointment. Offer a discount if any of the above occurs.

Edward L. 
Rating:
5.0

Customer did not leave a comment.

aaron F. 
Rating:
5.0

The two ladies were wonderful. Very professional and very fun. Made for a pleasant experience.

Jared T. 
Rating:
5.0

Customer did not leave a comment.

JEFF D. 
Rating:
3.0

The u-Haul had a damaged patched roof or truck top. Snow melted and leaked onto contents inside truck . Overcharged for 2 days

BEVERLY C. 
Rating:
4.0

Customer did not leave a comment.

Marshall H. 
Rating:
1.0

Make the GPS work for this location. I had to walk around a lot before the uhaul app recognized i was physically at EZ Money. Also, your stupid license picture verification wasn't working even though i sent several clear pictures of my driver's license. Also, this location is very poorly lit at night.

Ray R. 
Rating:
5.0

Nice, small town company for whom service is important.

Holly H. 
Rating:
5.0

Customer did not leave a comment.

jody L. 
Rating:
3.0

Make sure everything is prepared for receiving customers as soon as it's open.

Joe C. 
Rating:
5.0

Customer did not leave a comment.

doug H. 
Rating:
3.0

Customer did not leave a comment.

glenn A. 
Rating:
5.0

Customer did not leave a comment.

Brody B. 
Rating:
5.0

Nothing they are perfect

Jordan S. 
Rating:
3.0

Customer did not leave a comment.

Zola R. 
Rating:
5.0

Customer did not leave a comment.

Jon S. 
Rating:
5.0

Nothing, you guys did a great job, great Customer service, very friendly and helpful.

david L. 
Rating:
5.0

We were told by a Uhaul rep to pick-up the truck at 0900, and this location does not open until ten. Luckily a relative of the owners lives next store and saw us and called her sister to come in early to help us get the truck. It too bad the corporate folks don't know the correct hours for their locations. The folks at easy money, were awesome and exceeded all our expectations and came in early to help us. The corporate folks did make things right when our first truck from Ace in Burley, was rented to another person somehow. The corporate folks called my wife and explained and we were given the option of another truck at easy money, but our planned time with the truck would be much shorter. So the corporate person credited our account for our inconvenience and we truly appreciated that. All in all our experience was made right by folks doing the right things when plans changed. Great job on customer service and doing the right thing. This will keep us coming back and make us share the positive experience with others. Thanks U-Haul and a special thanks to Easy Money location for exceedeing expectations and coming in early! Awesome Job!

todd R. 
Rating:
5.0

Customer did not leave a comment.

paul W. 
Rating:
4.0

Customer did not leave a comment.

val W. 
Rating:
5.0

The owner went out of her way to help me out.

Brandon H. 
Rating:
5.0

Customer did not leave a comment.

STEVEN W. 
Rating:
5.0

Customer did not leave a comment.

DUAINE E. 
Rating:
4.0

Fast,easy,convenient

angel V. 
Rating:
5.0

Customer did not leave a comment.

Krystal M. 
Rating:
5.0

Very good customer service

Veronica G. 
Rating:
5.0

The girls at EZ money are great!!!!!!

audrey O. 
Rating:
5.0

Customer did not leave a comment.

dallen F. 
Rating:
5.0

Customer did not leave a comment.

Brenda R. 
Rating:
5.0

Customer did not leave a comment.

PAT M. 
Rating:
5.0

Customer did not leave a comment.

eugene B. 
Rating:
4.0

Customer did not leave a comment.

Sccott G. 
Rating:
5.0

Customer did not leave a comment.

alfred B. 
Rating:
3.0

Everything went as planned we hauled our product to Rogers AR then turned the trailer in with no issues. Then UHAUL contacted us about a toll road bill that is assessed when we drove on that road. We expected this bill. We took care of this but not without a lot of phone calls and hassels, it would seem that UHAUL general office and the local offices cant get the same information and it is many minutes of wait time just to talk to someone. Now that was finally taken care of and now they say we owe another toll Bill and we have been on hold for 2 hours total to dispute this bill since we do not owe it but UHAUL insists we do 3 months after the date of service. Customer service is simply nonexistent.

ed P. 
Rating:
3.0

Customer did not leave a comment.

Alan N. 
Rating:
4.0

Customer did not leave a comment.

STEVEN W. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
1.0

I would like to be contacted by a customer service representative. I have NOT rented any equipment in over 2 years yet this is the second time the EZ MONEY PAWN in Burley, Idaho has rented equipment under my account. I have contacted them directly although they tell me there is nothing they can do. My name isTeresa Smith phone number 208-401-4202. Please contact me by phone to help me resolve this. Thanks.

Teresa S. 
Rating:
5.0

Customer did not leave a comment.

scott K. 
Rating:
5.0

Thank you very much!

Carla H. 
Rating:
5.0

Customer did not leave a comment.

Jesus A M. 
Rating:
5.0

Lovely staff, very helpful and quick!

Sara G. 
Rating:
5.0

The Staff at Ez Money Auto was excellent. They treated me with they utmost respect and made sure I had everything i needed. Cudos!!! I WILL be renting from them again!

jean P. 
Rating:
5.0

Customer did not leave a comment.

chris H. 
Rating:
1.0

Rented from uhaul 3 times in about a month. Had a bad experience 2 out of the 3 times. Not sure what the disconnect is... irritated that I've been overcharged. I'll only rent from uhual if it's my only option. Didn't use to care until these bad experiences.

ben P. 
Rating:
4.0

Customer did not leave a comment.

Margaret M. 
Rating:
5.0

Customer did not leave a comment.

ben P. 
Rating:
5.0

Customer did not leave a comment.

CLARK D. 
Rating:
4.0

Customer did not leave a comment.

GREG S. 
Rating:
5.0

Customer did not leave a comment.

ivette J. 
Rating:
5.0

I've worked with EZ Money Auto several times for UHaul rentals and I've been very happy with their service.

JEFF P. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Customer did not leave a comment.

JEFF D. 
Rating:
4.0

Very friendly and nice.

jerry M. 
Rating:
4.0

Customer did not leave a comment.

Marcy C. 
Rating:
4.0

Customer did not leave a comment.

jerry M. 
Rating:
4.0

Customer did not leave a comment.

Marcie C. 
Rating:
5.0

Customer did not leave a comment.

manual G. 
Rating:
5.0

Everything went very smoothly.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

juston T. 
Rating:
5.0

Thank you Uhaul for helping me save money!

Gloria G. 
Rating:
5.0

Customer did not leave a comment.

christine S. 
No reviews have been submitted for this location.

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