I paid for a utility dolly that was not provided, it was a bit disappointing because I was moving some really heavy items. I picked the truck up while the location was close so I wasn’t able to get one. Otherwise, smooth experience.
Ashante Y
Customer Reviews for EZ Pack N Ship Ect Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy and smooth to drop off truck.
Ingrid JIt’s very helpful that’s we can find a lot of drop off places With regards and moving to a higher place and position Company number one
Waleed ACan't think of anything to improve your service at the moment... You are doing a great job - thank you!
GERARDO BCup holders were pretty dirt, but other than that, simple, easy, and affordable.
Matthew PNewer truck. A little tough to drive at 70mph on interstate. Ac was good . Nice experience.
Martin RThey gave us a truck with no air conditioner on the hottest day of the year. You would think they would check that . 10 minutes into the ride. I realized there was not working. I did not have time to go back and get another one. Plus they only had one 15 foot truck on their lot. I was not happy and I didn’t even get an apology.
john gVehicle is not maintained well. Check engine light is on. Vents for the vehicle ventilation are broken, the storage compartment door is broken off, truck rides really rough compared to other 10’ box trucks I rented.
Nick AThe gentleman at this counter was very informative and helpful with I-PASS information
Jean CI wish it would have been made clear that the way to get the key for the truck I used was by the padlock on the truck, not the padlocks by the building. Pick up and drop off both took longer than expected. Some of that is the process, some is that the app wasn’t working right and you had to do it through the browser
jason mWe had originally rented from another location in Racine. But we were unable to 24/7 rent the truck based on advise from U-Haul we switched to this location. No go we had to wait until they opened. Wasted our time. Issues are with U-Haul not thi site.
David KCheck engine light was on and I was over charged. I should have taken picture of mileage and I didnt. Lesson learned. I was supposed to receive call from general manager and never called. Now dealing with customer action file. Make sure to have proof of mileage.
Nancy BGreat customer service
Jose AEverything went perfectly
Shirley KNo one was there. Dropped off the trailer and hoped for the best.
john eThe location is not really U-Haul friendly. The worker was nice but the entire business was chaotic as they perform multiple services. As for equipment inspection, the drivers side wiper was clearly loose and eventually fell off 100+ miles into my drive. I had to replace it at a truck stop.
David DSame deal. The UHaul app abd website were extremely useful helpful. The staff at the site assisted with the return.
Amanda BThe usual was severely damaged and could’ve killed me ; the steering wheel was not even able to be straightened and the breaks barely worked
jean lThe truck itself was so mechanically unsafe to drive. In order to drive straight, the wheel had to be held 25 degrees to the right because the alignment was so bad.
Samantha CEverything was to satisfactory.
john sThe trailer wasnt clean. i had to hook it up myself. this is not good.
David PWasnt given the equipment I ordered. Tried calling the store twice and left a message about the missing equipment and no one called me back. Had to do our move without the equipment.
Kevin BI would definately recommend this to my friends. The young man that waited on me was professional and very helpful. Thank You so much kind sir.. Altho I could have used more physical help from my friends, Your positive attitude made my move easier. Glad i went to this location..I had originally gone to the place on 52nd street an wasnt pleased with the service there. so came by YOU in Kenosha
Laura VThere should be a QUICK way to get WRITTEN confirmation of the vehicles return-condition. The guy couldn't give me that AT ALL. Ridiculous!
JUSTINA SGas mileage was lower than I would have expected, tune up maybe?
MILES DNothing
Michael BNothing, Staff was very efficient and polite.
Mark HHave vehicles parked closer to the storefront, really inconvenient to walk back and forth multiple times for pick up and drop off
Andrew HThe previous people that rented this trailer before us left all 3 doors unlocked. Maybe specify to ensure all doors are locked before returning the key. Also, the passenger door will not open from the outside when the door is unlocked, the driver has to open it from the inside.
IVONNE MDo everything in person because the Uhaul online service is absolutely TERRIBLE. They could not help me at all. They were supposed to text or email me a code to get in the lock box to pick up the key. They never did. If it weren't for the nice gentleman in the store, I would not have been able to move that day. I called them twice and sat on hold for over 10 minutes each time and no one picked up my call. There was not even an option to have them call me back. When I returned the vehicle, they wanted me to take pictures and submit them, along with the mileage. I did everything correctly on my end only to find their software was "unresponsive." They should not say you can do everything remotely if their system is not equipped to handle it. It was very stressful overall, but the store was great.
Tina SThe personnel was nice the uhaul was filthy when we got it. We had to clean the front cabin where you sit down at. And we had to sanitize it due to covid protocol.... I would recommend some kind of step to put inside or attach to truck for people who are shorter like me of 5 ft tall
TIMOTHY CCustomer service was EXCELLENT. Pick-up and drop off was super easy.
PAUL MNothing the service was excellent
Marry BHave the product that we requested in the van. (Furniture dolly)
Julie SNothing this was super easy and made moving a whole lot easier
Marisa OWe drove under 8 miles in a vehicle and the fuel gage never moved. We got charged for 4 gallons of fuel, an additional 11.00 charge. Ridiculous. They just charged my card without notifying me.
JONATHON SI had no problems
Mark F3 stars for online check-in 5 stars for check-out over the counter We did the online check in, which was a bit frustrating. It took 20 mins to go through the process. The online agent was 'somewhat' helpful. Check out process at the counter was a breeze.
Stephanie LThe website gave a code for the key pickup, but didnt tell us where the lock was. We spent 10 mi utes looking for the lock. And $10 for a cleaning fee? Really, just last week i rented a u-haul from another place that smelled like a farm; all i did was move a bed and dresser and you have the audacity to charge a $10 cleaning fee.
Kaylene KQuick fast service.
Jasmine QI had asked to do the pick up in person and received no notification that I would have to do it on mobile which caused a bit of chaos with my moving party.
Sara POnly problem I could see with the car hauler was the handle on the tongue jack was facing the back of trailer normal cars I don’t see a problem with newer cars but I was hauling a 1968 Chrysler Newport so the bumper was close enough to the bumper that I couldn’t turn the handle. If the handle was facing front it wouldn’t have been a problem. But it was a very nice trailor and got the job done.
William FI was disappointed that I would be expected to pay for the gas I used in addition to the 89 cents per mile fee. My previous experience with uhaul a few weeks ago with a 17ft truck did not require me to refill the gas.
John STook over 15min to do the computer stuff,,,really?!
Verlan VKeep your Customer Service excellence going foreword. Good job !
judy kNOTHING. EVERYTHING WENT WELL - TRUCK WAS THERE TO PICKUP AS PLANNED, CHECK OUT WNET QUICKLY AND RETURN WAS NO PROBLEM. WOULD RECOMMEND AND WILL USE AGAIN.
BONNIE SOnly issue we experienced was we were given the wrong equipment dollies and did not know about it until we pick everything up. It wasn't a big problem, though knowing ahead of time would have been better.
Miguel Hthis place is very pleasant to work with from start to finish , thank you U-Haul
David BVery EASY-IN / EASY-OUT Pulled up my reservation, I was out the door quickly, the return went just as fast. Vehicle was in Very Good condition.
Paul GThis location was professional and easy to work with but our over all U haul experience was terrible.
gary h