Customer Reviews for EZ Pack N Ship Ect Inc
(U-Haul Neighborhood Dealer)

87 reviews

8032 22nd Ave   Kenosha, WI 53143

(262) 671-2661

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(262) 671-2661

8032 22nd Ave
Kenosha, WI 53143

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing

Michael B. 
Rating:
4.0

Nothing, Staff was very efficient and polite.

Mark H. 
Rating:
3.0

Have vehicles parked closer to the storefront, really inconvenient to walk back and forth multiple times for pick up and drop off

Andrew H. 
Rating:
5.0

The previous people that rented this trailer before us left all 3 doors unlocked. Maybe specify to ensure all doors are locked before returning the key. Also, the passenger door will not open from the outside when the door is unlocked, the driver has to open it from the inside.

IVONNE M. 
Rating:
4.0

Do everything in person because the Uhaul online service is absolutely TERRIBLE. They could not help me at all. They were supposed to text or email me a code to get in the lock box to pick up the key. They never did. If it weren't for the nice gentleman in the store, I would not have been able to move that day. I called them twice and sat on hold for over 10 minutes each time and no one picked up my call. There was not even an option to have them call me back. When I returned the vehicle, they wanted me to take pictures and submit them, along with the mileage. I did everything correctly on my end only to find their software was "unresponsive." They should not say you can do everything remotely if their system is not equipped to handle it. It was very stressful overall, but the store was great.

Tina S. 
Rating:
3.0

The personnel was nice the uhaul was filthy when we got it. We had to clean the front cabin where you sit down at. And we had to sanitize it due to covid protocol.... I would recommend some kind of step to put inside or attach to truck for people who are shorter like me of 5 ft tall

TIMOTHY C. 
Rating:
4.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Jesse K. 
Rating:
5.0

Customer did not leave a comment.

Lucas C. 
Rating:
5.0

Customer service was EXCELLENT. Pick-up and drop off was super easy.

PAUL M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH PHILLIP N. 
Rating:
5.0

Customer did not leave a comment.

Tamra F. 
Rating:
4.0

Customer did not leave a comment.

linda M. 
Rating:
5.0

Nothing the service was excellent

Marry B. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Janice F. 
Rating:
3.0

Have the product that we requested in the van. (Furniture dolly)

Julie S. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN M. 
Rating:
5.0

Nothing this was super easy and made moving a whole lot easier

Marisa O. 
Rating:
5.0

Customer did not leave a comment.

Mark F. 
Rating:
2.0

We drove under 8 miles in a vehicle and the fuel gage never moved. We got charged for 4 gallons of fuel, an additional 11.00 charge. Ridiculous. They just charged my card without notifying me.

JONATHON S. 
Rating:
5.0

I had no problems

Mark F. 
Rating:
4.0

3 stars for online check-in 5 stars for check-out over the counter We did the online check in, which was a bit frustrating. It took 20 mins to go through the process. The online agent was 'somewhat' helpful. Check out process at the counter was a breeze.

Stephanie L. 
Rating:
3.0

The website gave a code for the key pickup, but didnt tell us where the lock was. We spent 10 mi utes looking for the lock. And $10 for a cleaning fee? Really, just last week i rented a u-haul from another place that smelled like a farm; all i did was move a bed and dresser and you have the audacity to charge a $10 cleaning fee.

Kaylene K. 
Rating:
5.0

Customer did not leave a comment.

MARK K. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE B. 
Rating:
5.0

Quick fast service.

Jasmine Q. 
Rating:
4.0

I had asked to do the pick up in person and received no notification that I would have to do it on mobile which caused a bit of chaos with my moving party.

Sara P. 
Rating:
5.0

Customer did not leave a comment.

Maquita C. 
Rating:
5.0

Only problem I could see with the car hauler was the handle on the tongue jack was facing the back of trailer normal cars I don't see a problem with newer cars but I was hauling a 1968 Chrysler Newport so the bumper was close enough to the bumper that I couldn't turn the handle. If the handle was facing front it wouldn't have been a problem. But it was a very nice trailor and got the job done.

William F. 
Rating:
3.0

I was disappointed that I would be expected to pay for the gas I used in addition to the 89 cents per mile fee. My previous experience with uhaul a few weeks ago with a 17ft truck did not require me to refill the gas.

John S. 
Rating:
5.0

Customer did not leave a comment.

Kaelan M. 
Rating:
5.0

Customer did not leave a comment.

Ettasha H. 
Rating:
5.0

Customer did not leave a comment.

SCOTT J. 
Rating:
3.0

Customer did not leave a comment.

Brandon T. 
Rating:
5.0

Customer did not leave a comment.

Antoinette S. 
Rating:
3.0

Took over 15min to do the computer stuff,,,really?!

Verlan V. 
Rating:
4.0

Customer did not leave a comment.

Heather J. 
Rating:
5.0

Customer did not leave a comment.

Chalonda C. 
Rating:
5.0

Keep your Customer Service excellence going foreword. Good job !

judy K. 
Rating:
5.0

NOTHING. EVERYTHING WENT WELL - TRUCK WAS THERE TO PICKUP AS PLANNED, CHECK OUT WNET QUICKLY AND RETURN WAS NO PROBLEM. WOULD RECOMMEND AND WILL USE AGAIN.

BONNIE S. 
Rating:
4.0

Customer did not leave a comment.

TAMAIRA W. 
Rating:
4.0

Only issue we experienced was we were given the wrong equipment dollies and did not know about it until we pick everything up. It wasn't a big problem, though knowing ahead of time would have been better.

Miguel H. 
Rating:
5.0

Customer did not leave a comment.

Erica W. 
Rating:
4.0

Customer did not leave a comment.

Ryan P. 
Rating:
5.0

Customer did not leave a comment.

Catherine W. 
Rating:
5.0

this place is very pleasant to work with from start to finish , thank you U-Haul

David B. 
Rating:
2.0

Customer did not leave a comment.

Carey M. 
Rating:
4.0

Customer did not leave a comment.

Barbara W. 
Rating:
5.0

Very EASY-IN / EASY-OUT Pulled up my reservation, I was out the door quickly, the return went just as fast. Vehicle was in Very Good condition.

Paul G. 
Rating:
5.0

Customer did not leave a comment.

Dale D. 
Rating:
5.0

Customer did not leave a comment.

PAt T. 
Rating:
5.0

This location was professional and easy to work with but our over all U haul experience was terrible.

gary H. 
Rating:
3.0

Customer did not leave a comment.

Verna C. 
Rating:
5.0

Customer did not leave a comment.

Leigh W. 
Rating:
3.0

Make sure the mileage is right plus if u send someone across the country make sure u give extra miles for construction and detours

Dan S. 
Rating:
5.0

The web site at uhaul has some issues, user difficulties. Customer service was great, professional and friendly at pickup and drop off, thanks to all, !!!

Jeffrey M. 
Rating:
4.0

Steve, the employee at this location was very, very helpful. However, our overall experience with U-Haul was awful. Repeated phone calls, one in particular with an employee named Marcus Bell (or Ball) set us up with a trailer in Grayslake and when I went to that location there was no trailer available, the pick up date was a day off and our last name was in the system as Bond, not our actual last name Every person I spoke with asked us the make and model of our vehicle. When I said we have an 18 suburban everyone always replied, “great, perfect” The trailer's brake cord was not compatible and couldn't be plugged in to our car so we had to purchase an adapter. This was our first experience renting with U-Haul and most likely will be our last. Every person we talked to had a different story/option/explanation. Very disappointed and frustrated with U-Haul.

AMANDA V. 
Rating:
5.0

Customer did not leave a comment.

Celeste M. 
Rating:
3.0

Customer did not leave a comment.

Dennis C. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

megan B. 
Rating:
5.0

Great customer service and the truck was very clean and ran good. Would definitely recommend this U haul location.

Chris T. 
Rating:
5.0

Customer did not leave a comment.

Chyanne W. 
Rating:
5.0

Customer did not leave a comment.

Sherry C. 
Rating:
5.0

Customer did not leave a comment.

Ieasha S. 
Rating:
5.0

Customer did not leave a comment.

Sherry C. 
Rating:
5.0

The truck needs some work done. Noticed the steering wheel would shake when braking and the smell of burning oil. Also you could tell people smoked inside the cab, noticed the odor stale smoke. Also the back needs to be cleaned out better. When I opened the back there was dirt all over the floor. I'm giving the location 5 stars due to the employee of set location, professional and friendly.

Timothy C. 
Rating:
5.0

Customer did not leave a comment.

troy W. 
Rating:
5.0

Customer did not leave a comment.

tom O. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth Z. 
Rating:
5.0

Customer did not leave a comment.

debra S. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Clarence M. 
Rating:
5.0

Customer did not leave a comment.

Jairo A. 
Rating:
5.0

nice trucks easy to drive clean and cheap thank you

Jeff M. 
Rating:
4.0

Customer did not leave a comment.

Donna D. 
Rating:
5.0

Customer did not leave a comment.

Clarence M. 
Rating:
5.0

Customer did not leave a comment.

Jeff G. 
Rating:
5.0

Customer did not leave a comment.

Cliff B. 
Rating:
5.0

The service person was very efficient and polite!

roger S. 
Rating:
5.0

The people at EZ pack N ship did an out standing job. Making my move and renting a Uhaul truck easy for me. \ Good Job!

Robert C. 
Rating:
2.0

This location was farther then the one I was moving too. which is why I went over my miles. didn't really like the location when I was so very close to the Sheridan Rd locations. As a matter of fact we moved our daughter right on Sheridan Rd and passed a couple of your uhaui locations.

GLORIA J. 
Rating:
5.0

Customer did not leave a comment.

Chyanne W. 
Rating:
2.0

Customer did not leave a comment.

TAMMY C. 
Rating:
1.0

Find a new Uhaul manager. 2 hrs late...

JOHN B. 
No reviews have been submitted for this location.

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