keep doing what you are doingROBERT B.
Customer Reviews for EZ Rental Car & Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.DANIEL F.
The only complaint that I have as I paid with my credit card out of state and it's taking too long to get my refundSTEPHEN R.
Nothing. This Uhaul location was fast and customer service was excellent!KEITH R.
Is death Trap one word or two?RICHARD S.
Ive never rented a U-Haul in my 32 years of life, so the receptionist could've explained the process then just telling me to go outside. Luckily I had a friend on the phone who told me what to do and how to do things properly.TONISA S.
The associate that was working this location was not prepared She had family members in the office laughing and visiting when I needed assistance with hooking the dolly to my truck she told me there was a charge for that also they stood on the porch and watched me by myself load my car onto my dolly as the reason I needed to rent the dolly was because the transmission had went out in my car I would not recommend this business to anyone this location at all in fact I don't think I will use U-Haul anymore after such a horrible horrible experience at a time when people are stressed out moving Etc they should be a help to people that should be a time when they are helpful and understanding however she was too preoccupied and I am totally appalled Now let's talk about the location that I returned it to there was no one in the office no one answering the phone so I videotaped the location and drop the key off in the Box and as far as a rental agreement I never received a paper copy after asking on two occasions so this was an absolute horrendous experience for you all I would not recommend any of this to anyoneHERBERT N.
Customer did not leave a comment.TANYA H.
Didn't have the things we had paid for. Didn't offer help putting the trailer on the truck. Made us find the tools we were missing instead of helping usdrew H.
I had difficulty returning the trailer after hours. U-Haul website could not confirm my location and wouldn't let me complete the checkout.JOHN S.
Customer did not leave a comment.David F.
Customer did not leave a comment.Dale B.
The gentleman was very courteous, kind and even patient with all the questions I asked. He saw that I was nervous about driving a truck that size and was kind enough to let me to "watch the side mirrors, when you can see the headlights of the vehicle behind you in the lane you want to change to, then you know you have plenty of room to get over". This was so very helpful. Thank you.NANCY H.
Customer did not leave a comment.Curtis R.
Customer did not leave a comment.TAMMY C.
Excellent customer serviceMYRA B.
Customer did not leave a comment.JOSEPH B.
Customer did not leave a comment.linda B.
Make sure all terms are went over i was told nothing about milage charges until I took the truck backJAMES H.
Uhaul app would not load on my iPhone. I could not send photo of mileage and fuel level when I returned truck. Representative at uhaul location took care of it. No complaints with uhaul dealer whatsoever.DAVID H.
Excellent customer service.TERESA J.
Customer did not leave a comment.Dorothy M.
Awesome customer service great mangerâ€¦SYNTORIA L.
Customer did not leave a comment.SHERICK N.
For the 2nd consecutive rental I advised the truck had X amount of gas when it actually did not - in this case the paperwork listed 3/8 when it was actually 1/4. I put exactly 8 miles on the truck and $10 worth of gas in it before I dropped it off and I WAS STILL CHARGE $18 FOR MORE GAS AFTER I DROPPED IT OFF - shady practices. And when I tried to call and complain of course the VM was full on the number I called. Ridiculous way to treat a repeat repeat repeat customer.JONOTHAN W.
I wanted to drop off the vehicle to a person and their business website said that they opened at 9 AM. I went there at 8:45 and had to do the online work because no one was there by 9:10. Their property was very clean and looked great. Just no one there to help.GERARD R.
My task was only return the truck but for one day extension I think they charged too much I must follow up with customers service tank was full car was clean 241 for 1 day localis too much I hope I get refund.CARLOS C.
Customer did not leave a comment.KATIE R.
It helped us out a lot. Thanks to the man for helping to fill out that application, you have to fill out to rent a U-Haul. It was easy to drive in a smooth ride. Thank you!Sue B.
Customer did not leave a comment.KEIRA S.
Customer did not leave a comment.ARMANI E.
Nothing, Kevin is the best!THOMAS S.
Customer did not leave a comment.Ruaben D.
Customer did not leave a comment.Mary Jane W.
Customer did not leave a comment.THOMAS S.
I was not happy of the location pickup change notice the day prior to my scheduled pickup. I chose the original pickup location due to its proximity to my home. The change required me to have to hire a ride to the new location . And when you see 8 rental vans sitting on the original pickup location, that makes it even .ore frustrating. Satisfied with professionalisn of team at EZ Rental.JEFFERY F.
Customer did not leave a comment.TIMOTHY B.
Customer did not leave a comment.LUIS S.
Everything was excellentZADIE H.
The owner was amazingly helpful, friendly, and professional.SHERYL A.
Don't change anythingDWAYNE S.
Customer did not leave a comment.GAYLYN F.
Customer did not leave a comment.JOHN M.
Agent was very courteous and helpful. With a agent like that, I wouldn't want to change..Garland N.
Great service!Andrea J.
No no one there.John S.