Customer Reviews for EZ Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of EZ Self Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Richard W.
Rating:

My location was moved from Florence, Alabama to Killen, Alabama, forcing me to change my scheduled time for the movers to be at the loading location two hours later. It was moved from Florence to Killen because the Florence location did not have a truck ready for me. I went the day before to check on the reservation and this alone saved me from embarrassment and a potential moving disaster. I had made the moving reservation in plenty of time to get the equipment to the scheduled location. The folks at Killen were very wonderful and understanding. Still highly recommend them.

Billy P.
Rating:

Customer did not leave a comment.

thomas C.
Rating:

I rented a car hauler you got too many regulations we took to long to read it you need to stop all that done I won't rent another one from you

David L.
Rating:

Customer did not leave a comment.

Scarlett J.
Rating:

Customer did not leave a comment.

THOMAS D.
Rating:

Customer did not leave a comment.

ROBERT D.
Rating:

Everything was first class. Thanks

Jerry B.
Rating:

Customer did not leave a comment.

CAMBY S.
Rating:

Customer did not leave a comment.

Joan V.
Rating:

Great owner/manager, very professional and offered his help beyond the call of duty, great guy👍

Gregory H.
Rating:

not have truck available 45 minute trip from home to pick up truck.

RONALD J.
Rating:

Customer did not leave a comment.

RONALD A.
Rating:

Customer did not leave a comment.

James W.
Rating:

Customer did not leave a comment.

ROBERT S.
Rating:

Very friendly staff!

JOHN C.
Rating:

Customer did not leave a comment.

MARGARET C.
Rating:

Customer did not leave a comment.

TOMMY V.
Rating:

Customer did not leave a comment.

DONALD W.
Rating:

Customer did not leave a comment.

PAUL M.
Rating:

I know this is picking but where we picked up trailer there was a large mud hole. It stuck to our tires with gravel. When we left it ended up hitting out truck. Our truck is only a 2018 and we take very good care of it. Was not pleased when rocks hit our truck. Also I sent pictures of the wheels on the trailer. They are badly rusted.

DOMINICK G.
Rating:

The staff at EZ Self Storage were very friendly and helpful!

GLEN S.
Rating:

The folks at EZ Self Storage are awesome. They make renting a Uhaul (in my case a trailer) super easy. Leave things exactly as they are, they do an excellent job!

WILLIE C.
Rating:

Great Job ..

EVELYN H.
Rating:

Great personable interaction! Highly recommend this location!

Robert T.
Rating:

Customer did not leave a comment.

William A.
Rating:

Nothing this place was great

Robert B.
Rating:

Customer did not leave a comment.

Norma T.
Rating:

Fuel hand did not work

Robert B.
Rating:

The only problem I had was with your online pick up and drop off system. It would not allow me to pick up the vehicle because I kept getting an error message stating I was at the wrong location. The manager of that location, whose name I do not recall, took it upon himself to personally resolve this issue. He was able to process my pick up since I was unable to do so through your online program. He assured me that I was at the correct location. He should be commended for his excellent customer service!

Marcus H.
Rating:

The online rental process is cumbersome and it took over 20 minutes for some to review and approve the rental. Even though this delay was no fault of mine, i was still expected to have the vehicle back at the scheduled time. I don't plan to and will not recommend anyone use the online rental process.

Jackie G.
Rating:

Customer did not leave a comment.

Kevin W.
Rating:

Customer did not leave a comment.

Carolyn M.
Rating:

Rate higher there thuan few miles away

Rhea P.
Rating:

So easy and convenient! Thank you for a wonderful experience.

Ben H.
Rating:

Nothing at all. Wonderful customer service!! We will definitely use this location for any of our future needs!!

Connie B.
Rating:

Customer did not leave a comment.

Jonathan B.
Rating:

Customer did not leave a comment.

Casey R.
Rating:

Customer did not leave a comment.

Sophie R.
Rating:

We rented a 6 X 12 open trailer with ramp to pickup a 4-wheeler 1 3/4 hrs away. The ramp opening is 4'9" and the wheels measured 5' across. Needless, to say we were unable to use it. That is a major flaw with uHaul advertising. Other than that, the folks I dealt with were super-nice.

barry O.
Rating:

Customer did not leave a comment.

DAVID H.
Rating:

I reserved a trailer at a location near my residence. The day before pick up I received a text saying I had to pick it up at a different location. I was no particularly upset with that even though it was an inconvenience. When I arrived I observed an abandoned lot with two small trailers and a car dolly. There was no one present at the location nor did anyone answer the phone. I had to contact the original place i reserved the trailer from explain the situation at which point the entire reservation had to be redone. I had to hook up the trailer by myself. There was nobody to check the condition of the trailer or any of the normal check off list items. The inside was absolutely disgusting and required me to sweep and hose down. I attempted to get some sort of discount because of everything I had to go through and was told they don't and can't do it. Needless to say I am highly unsatisfied with everything and I will not be using U-Haul again for my big move in 3 weeks.

Greg G.
Rating:

The gentleman who helped me could not have been more professional! This is how a rental should go on a weekend with a tight schedule.

Sergio C.
Rating:

Customer did not leave a comment.

Deneen H.
Rating:

Customer did not leave a comment.

Audie M.
Rating:

Very professional

Robert H.
Rating:

To busy to go over vehicle or even stop to discuss bill. Most likely I was over charge.

Matt H.
Rating:

Customer did not leave a comment.

Joseph B.
Rating:

Customer did not leave a comment.

Hisham B.
Rating:

Excellent and professional service

SHERRI R.
Rating:

Customer did not leave a comment.

Michael B.
Rating:

Customer did not leave a comment.

Virginia D.
Rating:

Manager/owner was so friendly and nice. Wonderful place.

Maryalice L.
Rating:

Customer did not leave a comment.

Hunter A.
Rating:

Customer did not leave a comment.

Marvin G.
Rating:

Customer did not leave a comment.

Daniel L.
Rating:

Customer did not leave a comment.

Michael C.
Rating:

Customer did not leave a comment.

Steve N.
Rating:

Customer did not leave a comment.

Faye W.
Rating:

Nothing

William M.
Rating:

Customer did not leave a comment.

Ralph B.
Rating:

Very friendly

BRIAN C.
Rating:

Customer did not leave a comment.

BRIAN C.
Rating:

Customer did not leave a comment.

thomas A.
Rating:

Nothing

SUSAN M.
Rating:

Customer did not leave a comment.

Dakota M.
Rating:

Customer did not leave a comment.

Susan K.
Rating:

Customer did not leave a comment.

BILLY G.
Rating:

Use these locations anytime a move is to come about. They are very helpful

Stuart D.
Rating:

Customer did not leave a comment.

Bobby M.
Rating:

The lock down strap on the passenger side needs some work. I was able to use it but it was very difficult to operate.

JASON J.
Rating:

EZ Self Storage at 161 Commerce Way in Killen, AL is a great place to rent a UHaul. They are friendly, courteous, and go out of their way to make sure you are taken care of.

Shonnie S.
Rating:

Customer did not leave a comment.

DENNIS H. | Overall Experience |
Rating:

Very pleased during my use of the storage building!!

Jeff O.
Rating:

Customer did not leave a comment.

Wanda G.
Rating:

Customer did not leave a comment.

brad B.
Rating:

Customer did not leave a comment.

John P.
Rating:

Customer did not leave a comment.

ALLEN W.
Rating:

Good service, good rate, will use again.

Daniel G.
Rating:

Customer did not leave a comment.

CHARLES R. | Overall Experience |
Rating:

Thanks everything was great, very good vasillety.

Patricia P.
Rating:

Will not be going back to where I went to to rent the uhaul

betty J.
Rating:

The dropoff person was rude hateful and very snotty i will never dropoff there again

Ronald C.
Rating:

Everything went well. We moved only a short distance, but I assume a longer move would have gone well too. No trouble with any of the equipment. The big truck performed well. Big trucks do use some fuel, but it carried a whole house full of furniture, etc. I was satisfied with the entire process. Not super expensive.

Mary P.
Rating:

Customer did not leave a comment.

BILLY G.
Rating:

n[a

Daniel G.
Rating:

Customer did not leave a comment.

Janice A.
Rating:

Customer did not leave a comment.

Bryan C.
Rating:

Customer did not leave a comment.

Clarence M.
Rating:

No complaints

Georgia C.
Rating:

Customer did not leave a comment.

Jim C.
Rating:

Customer did not leave a comment.

gary B.
Rating:

Everything was great! Thanks

James P.
Rating:

Customer did not leave a comment.

ROBERT G.
Rating:

Customer did not leave a comment.

GREG C.
Rating:

Great location.

John K.
Rating:

Customer did not leave a comment.

Billy G.
Rating:

Make sure the vehicle is mechanically ok. The first one I had to take back after three miles. They were nice in replacing with another truck.

John P.
Rating:

Customer did not leave a comment.

tracy M.
Rating:

Customer did not leave a comment.

tracy M.
Rating:

Customer did not leave a comment.

Kristina B.
Rating:

Customer did not leave a comment.

Lisa M.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top