Customer Reviews for EZ Smokes Plus
(U-Haul Neighborhood Dealer)

416 reviews

2250 E Tropicana Ave Ste 9   Las Vegas, NV 89119

(702) 565-7961

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(702) 565-7961

2250 E Tropicana Ave Ste 9
Las Vegas, NV 89119

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 9 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Easy process and very helpful! Great customer service. Will definitely rent from this location again.

DAVID EDWARD S. 
Rating:
5.0

All the time y go y get good service

MARIANELA R. 
Rating:
5.0

Very friendly and awesome guy!

Jovonna D. 
Rating:
5.0

I always go to this specific location because of the friendly staff. The customer service portion of the experience is 10/0 The truck itself .. not so much. When I went to put gas back into the truck for return, the fuel tank had a hole in it and gas spewed everywhere. I realized then I was driving a truck that had a leaky tank. Pretty sure that's dangerous.

Austin B. 
Rating:
5.0

Very helpful staff! I would definitely use this U-Haul location agsin! Thanks U-Haul!

MATT W. 
Rating:
5.0

Customer did not leave a comment.

BRENT K. 
Rating:
4.0

Customer did not leave a comment.

FRANKR JR H. 
Rating:
5.0

Customer did not leave a comment.

SCOTT WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

ANTONETTE S. 
Rating:
5.0

Bobby was awesome! Great customer service

KENIA MABEL G. 
Rating:
5.0

The guy who rented the truck was very helpful.

LAWRENCE G. 
Rating:
4.0

The gentleman at EZ smokes was polite, helpful, and went above and beyond to make my order better. U Haul failed to tell me there would be a $100 deposit required so I had to put my reservation off 1 day, but the ez smokes made sure I was fully accomodated the next day.

ALLYSON S. 
Rating:
5.0

I had a great experience. Don't hesitate to get your rentals here if you are close by.

LAURIE SUSAN S. 
Rating:
5.0

Excellent customer service entire process. So helpful, very smooth!

AARON A. 
Rating:
3.0

Make sure the transmittance is not trying to go out and make sure the body damages gets repaired.

GLORIA JEAN A. 
Rating:
3.0

3 stars only because it's a smoke shop and not a proper uhaul location. Now with that said it was very easy to find and the equipment was well maintained. Overall very happy.

ZACHARY S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD ALEJANDR H. 
Rating:
5.0

Customer did not leave a comment.

IMELDA D. 
Rating:
4.0

Billy answered the phone and told me were to drop off the trailer eventhough it was a Sunday and the office was closed. He is a very good person and employee.

JOHNNY L. 
Rating:
5.0

The guy working on Sunday morning was a very great help with everything. Great experience

KELLY L M. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
5.0

Customer did not leave a comment.

Timothy R. 
Rating:
3.0

Customer did not leave a comment.

Shanea G. 
Rating:
5.0

Somehow, the U-Haul system was not updated when I wanted to make pickup date change. I had to call to several locations to remake reservation. Please update the system so that other locations have accurate information. The original pickup location only showed a Utah location as having available for my date change. However, when I called EZ Smokes, they had availabilities ready to go.

FRANK L. 
Rating:
5.0

Great customer service. Only issue was the uhaul we were given reeked of weed and cigarettes.

maauga M. 
Rating:
5.0

Process was quick and easy

DANIEL A. 
Rating:
3.0

The location was fine and the service was good. But the experience with U-haul itself was absolutely terrible. I would never recommend someone rent from uhaul again and I myself will never rent from them again. 2 “guaranteed” reservations cancelled on me for either maintenance or theft so they say. I went to a location at closing time the previous night and they tell me they have the trailer ready to go only to get a phone call at 8am the next morning telling me it needed maintenance. Crappy cover up for we gave the trailer to someone else. Then when asked for another trailer they tell me sorry we don't have any and will have to cancel, so I call the store my reservation was moved to and they tell me they do have it. Terrible terrible experience!!

GAGE MICHAEL B. 
Rating:
5.0

Great customer service, the gentleman at the shop stayed late for me to arrive. It is greatly appreciated!

KENNETH H. 
Rating:
5.0

Customer did not leave a comment.

JEANNETTE LORRAI M. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY LEE H. 
Rating:
5.0

Great service. Prompt and efficient

KENNETH EUGENE P. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

Reduce the cost per mile to 45 cents.

Darryl T. 
Rating:
4.0

Put cruise control in your 10 ft vans

KEVIN C. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY H. 
Rating:
4.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

ZARIA LOUISE G. 
Rating:
5.0

Customer did not leave a comment.

EVELYN PATRICIA M. 
Rating:
5.0

I've been to this location twice and it's always an easy transaction.

COREY CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL PEPE ROD B. 
Rating:
5.0

Amazing. Very easy process. Received a small discount too.. Will definitely use them again..cheapest rental in town..

KENYA L. 
Rating:
5.0

Customer did not leave a comment.

LORELEI T. 
Rating:
5.0

Just loved working with this guy. So very helpful. Helped find a storage unit. Will definitely go back. Thanks so much.

FLORENCE C. 
Rating:
5.0

Always takes good care of his customers. I have tried other locations but the couldn't come close to the customer service you get at this location.

MICHAEL R H. 
Rating:
5.0

Customer did not leave a comment.

Laura F. 
Rating:
5.0

Customer did not leave a comment.

CHERYL L. 
Rating:
5.0

Thank you

ALI B. 
Rating:
3.0

I was forced to use this location that was 26 miles round trip further from the location I booked. Very inconvenient. Extra time, gas and mileage because uhaul didn't honor their confirmation number.

ROCCO ANTHONY F. 
Rating:
5.0

Customer did not leave a comment.

Donald O. 
Rating:
5.0

Great service. Fast. No hassles! Highly recommended.

ROBERT HOWARD G. 
Rating:
5.0

Customer did not leave a comment.

SHAWN R. 
Rating:
5.0

Mr. B. Always efficient and friendly.😁

LISA ANNE G. 
Rating:
5.0

Great uhaul experience. I've been to a lot of uhaul stores and this one ranks at the top.

MICHAEL R H. 
Rating:
4.0

NOTHING,EVERYTHING WAS GREAT WITH NO PROBLEMS,I'D GO BACK IF NEEDED AGAIN,GET BETTER OR REMAIN THE SAME,GOOD SERVICE..

DANNY RAY B. 
Rating:
5.0

Customer did not leave a comment.

AIDE D. 
Rating:
5.0

Thank You for a good service.

Querubin M. 
Rating:
5.0

Fast, knowledgeable, friendly. Great experience. I normally do not see this at other uhauls

MICHAEL R H. 
Rating:
5.0

Allow the owner to advertise your company name next to his. It was difficult to find. Very professional and competent. I will use this location again!

Cynthia K. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE G. 
Rating:
5.0

Customer did not leave a comment.

Jesus C. 
Rating:
5.0

Have the customer know what is needed

DARRELL GENE V. 
Rating:
5.0

Customer did not leave a comment.

KARL ANTON H. 
Rating:
5.0

The location I normally use was out of what I needed, so Elaine from the pecos location looked for me, found me what I needed and booked it for me. Customerservice all the way. Awesome people!

PAUL QUINN O. 
Rating:
5.0

Super helpful and friendly!!!

CHRISTINE JOY B. 
Rating:
5.0

Customer did not leave a comment.

PAMELA H. 
Rating:
4.0

Customer did not leave a comment.

LENAIRE A. 
Rating:
4.0

Customer did not leave a comment.

DANIEL D. 
Rating:
5.0

Customer did not leave a comment.

RANDY G. 
Rating:
5.0

Your main station call girl sadly tried to cancel my perfectly scheduled pickup and drop selection last minute placing my whole trip in kaos and jeopardy. I had to complain and insist that was wrong and unacceptable for my worked out plans already firmly made. Both places said she was also absolutely wrong. They had no problems with my original order. She was absolutely terrible!

ERIC K. 
Rating:
3.0

Customer did not leave a comment.

ELDON DEAN P. 
Rating:
3.0

I would not recommend this particular place because after paying with my credit card I noticed that this place was still charging my card small amounts days after returning the truck. My advice is to go to another U-Haul facility to rent your truck.

GERRELL L N. 
Rating:
3.0

it's a head shop, for pete's sake ... oh well, equipment rented was fine and ran well for 800+ miles

ROBERT G. 
Rating:
5.0

Bobby is professional. Fast service. So you can get on your way. Plenty of Uhaul boxes and items to choose from. My new Uhaul home!🤗👏👏

LISA ANNE G. 
Rating:
3.0

The location is primarily a smoke shop, but the vehicles were modern and clean, the line was short, and the manager was professional and pleasant. It was a very streamlined process at a location that was convenient. Good, and easy transaction.

LYLE FRANCIS E. 
Rating:
4.0

Customer did not leave a comment.

Elaine S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL PATRICK T. 
Rating:
2.0

The location where my reservation was made didn't have the truck and sent us to another location. The other location was a smoke shop. The worst experience I have had renting a truck.

ERIC DARNELL J. 
Rating:
3.0

Rented a car trailer. when I picked it up, one side was covered in fresh oil. The jack also needed work, took two hands and a lot of force to use on a empty trailer.

EVERETT L B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

Scott L. 
Rating:
5.0

The guy assisting us was FAST, helpful great!!! The location was not close to my house but would DEFINITELY recommend him... he was on it!!!

JOHN I M. 
Rating:
5.0

great experience. equipment was ready and available. salesman didn't try to change (shorten) my reservation and was very nice. much better this time around.

Suzanne H. 
Rating:
5.0

Customer did not leave a comment.

Denny T. 
Rating:
5.0

Customer did not leave a comment.

NINA MARIE C. 
Rating:
4.0

Customer did not leave a comment.

william U. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL G. 
Rating:
5.0

Customer did not leave a comment.

Michel G. 
Rating:
5.0

Customer did not leave a comment.

Marco G. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
5.0

Amazing customer service!!

KEILA S. 
Rating:
5.0

Everything was excellent

KATHYA ANTONIETA F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Easiest rental experience I've ever had. Quick , efficient and courteous

THOMAS R F. 
Rating:
5.0

Customer did not leave a comment.

BETHANY C. 
Rating:
5.0

Customer did not leave a comment.

DIANE CATHERINE G. 
Rating:
5.0

Loved Bobby he set it all up for me and helped me rent a u haul and told me I could drive it myself ! It was a great truck

KATHERINE REED H. 
Rating:
3.0

Customer did not leave a comment.

Brian D. 
Rating:
4.0

Very fast check in process and the return was just as smooth.

DAMARK G. 
Rating:
5.0

Customer did not leave a comment.

Paola B. 
No reviews have been submitted for this location.

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