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PEDRO P
Customer Reviews for EZ Smokes+
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was great.
GREGORY TFast and good Service!
LASHONDA RFor this location I have no complaint at all !
LUIS RThe location was not to close
ALVIN BQuick efficient and easy process.
LAWRENCE SMy receipt says $57.57 but you charged my card $61 something... why the difference?
KIMBERLY RExcellent customer service ! Perfectly clean vehicle - drove well too! Highly recommend
JONATHAN MEasy drop off. Customer service was excellent.
RODNEY HI really appreciate the customer service that I always receive when I rent a truck. I am always greeted with a smile and a respect. I will not go anywhere else.
DEENA MHe was very friendly and professional. Great encounter and expedient. Thank you
MARILYN MEach time I rent from here and this location everything is perfect definitely will be coming back to rent again thank you 5 stars ⭐️
IVETTE FPerfect conditions
SURYA GCan't answer that,because Iam very satisfied with the service at this location.
LUIS Rnothing----------- the experience is always GREAT HERE
JO AAt this location nothing,don't know about others.
LUIS RAnother successful rental with Bobby. He will always have my business 😊
SHAQUOYA BEasy pick up and drop off. The owner made my experience smooth. Highly recommended
THANDI SBest rental truck service in town in or out of state needs. Quick answers, fair pricing and most importantly honest advice or answers (even if you dislike the answers) and great service that's willing to go the extra mile if you are truthful about your needs. I followed this advice and got it done with no problems and paid less than I thought it would be too. Bobby is the owner and long time resident of Vegas who knows the business and how to best serve customers. He's got my business from now on.
HIRAM HFast and very professional. The van was like brand new not smelly at all unlike in some uhaul i experienced in the past! Highly recommended!
ROY EBobby went ABOVE & BEYOND assisting me from the beginning. We had issues with the reservation because they weren’t available at the first location and I needed two trucks, they sent us to two different places. With ease, Bobby was able to make it to where we could get both at his location. He saved us so much stress and was on top of everything even when I needed assistance before hours at 7 am. 5 Stars 10/10 would reccomend going through them if you need a truck. So grateful for all that he did!!! THANK YOU BOBBY!!!
Jacob CWeird location with no clear drop off point signage.
GRANT HNothing,the gentleman worked with me on everything I asked, He was very polite and helpful. If I need another u-haul, I DEFINITELY WILL GO TO THE SAME PLACE ! Best experience I have had I have rented from all different places before.
JERRY AWhenever I need to rent a U-haul I always go to this place and recommend it to anyone
JEREMY SBobby makes renting a U-Haul so easy. Looking forward to doing business with him next time. Customer service is excellent and he is always so friendly.
SHAQUOYA BThe guy who checked us out and helped get it hooked onto our vehicle was so awesome. He was friendly, courteous, thorough, and mindful of our time (another walk in customer came behind us with questions). I didn’t get his name but I hope you can give him a nice commendation. We will use that location again the next time we need a rental.
TRACIE SAwkward
ANGEL CPerfect Thank you
CSABA FLocation was easy to find, employee was very friendly and helpful.
RAY PI always have a positive experience when booking rentals with Bobby. His customer service is excellent, he doesn’t make you feel like a customer, it always feels like family. Thank you so much for ALWAYS going above and beyond.
SHAQUOYA BWas closed when I dropped it off but was in contact prior to returning to let me know where to leave both the keys and the truck.
PAUL MBobby is awesome, great customer service
Tanya KI don't ever use any other Uhaul location in Vegas because this is by far the best! There are plenty of options and the trucks are always clean. Thank you for always going above and beyond my friend!!
MEGAN MThe vehicle had a "Change Oil" light on most of the time.
Robert RNothing. Exceptional customer service by owner thank you
JOSE EThe customer service representative in the store was great and gave 5 star service!
India SThe person we dealt with was knowledgeable and professional. He made the check in and return process very smooth and easy. I liked him and we will definitely be renting from him again! the whole experience was great. We enjoyed the U-haul equipment that we rented.
KURT RBobbie is AMAZING !!! I have rented from multiple U-Haul locations in the valley over the last 5 years and this is the best customer service I have ever received. He is always so understanding and goes above and beyond every time. He will forever have my business.
SHAQUOYA BExcellent customer service! Thank you
FIDEL VEverything was perfect!
SHERERIA GAt EZ Smoke location no need for improvement the service is great the guy that work there is the best very nice very attentive great customer service
CRISANTA FBobby, the wonderful man that helped me, was so helpful when I explained what I needed. He was so polite, courteous and genuine, which is hard to find these days. Bobby deserves an award for being so kind and patient with not just me, but other customers that came in. I would definitely rent from the location again (but only if Bobby is there).
ALEXANDER RBOBBIE IS AMAZING AND ALWAYS HAS BEEN FRIENDLY FAST EFFICIENT SERVICE. WOULD HAVE TO SAY BEST UHAUL EXPERIENCES.
JENNIFER BExtraordinary Uhaul. I’ve gone to same Uhaul for 10 years (Uhaul Henderson Russell Rd.) and they have NEVER given me the service I receive at the 2250 Tropicana location. I’m a customer for life. The owner surely has a Masters Degree in Business! Bobby is that dude! Business par excellent! Never a bad experience. Super accommodating!!
Delma SWhen we call to confirm the availability of ty truck that we had a contract for, he was very helpful in reassuring about it going to be available and exactly what we needed to do to be prepared. When we arrived it appeared that there was going to be a 'fly in the ointment' but he told us exactly who we needed to talk to to get it cleared up and it wasn't long and we were on the road!
KEVIN TThe best service in town!!
LUIS RSmell of smoke and not wash
JAMES SThe location was great for me. The EZ Smokes employee was very fast, knowledgeable and helpful. The uhauls are easy to access and return and the key drop box was so helpful. I would use this location again for sure.
FAWNDA FExcelente servicio
SAMIR CThis young man is the superset! HE goes above and beyond anything else to help. My husband and I have been us8ng him for over 6 years. May. GOD bless and keep he and his family forever. The fact that he is a believer just adds to his wonderfullness!
ANTHONY Othere needs to be some lights out by the trucks. It was very dark.
La KGood customer service. Thanks Bobby
SEBBASTION LShop owner was very friendly and made the experience easy.
BENNIE WAbsolutely pleased with their professionalism, expediency, and kindness in taking great care of my furniture.
LaVettra CReserved an appliance dolly but received a utility dolly. Customer service called and asked if I could drop off at a different location. I was ok with that. Upon using the app to check in, there wasn’t that specific location to drop off at fairway. Called customer service and they were able to change drop off location to correct drop off, and they said to go back to location and swap out dolly. The employee at EZ smoke apologized about the mix up. Overall, I appreciate customer service for fixing the issues and the ez smoke employee.
Isiah KVery nice guy and had my equipment hooked up ready to ride out. Even called me to offer a bigger truck and an extra free day. Worked out good.
Roque SEverything from Customer Service to Returning my rental was phenomenal. Thank you for being such a great ambassador for U-Haul.
RODNEY GVery helpful
Frank HVery good location. I've been using this location since I arrived in Vegas in 2020.
Gloria SKeep the same momentum. Owner has great people friendly attitude. Easy peezy rental process. I appreciate him being about saving me money. That’s a real rarity nowadays!!
DELMA MThis place runs things so incredibly smooth. It feels like you're just stopping by your friends house to borrow their truck for a couple of hours. And, the just (metaphorically) toss you the keys. You're on your way
GREGORY SAbsolute the most professional person. Nice. Friendly.
DAVID S