The location was great for me. The EZ Smokes employee was very fast, knowledgeable and helpful. The uhauls are easy to access and return and the key drop box was so helpful. I would use this location again for sure.
FAWNDA F
Customer Reviews for EZ Smokes+
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excelente servicio
SAMIR CThis young man is the superset! HE goes above and beyond anything else to help. My husband and I have been us8ng him for over 6 years. May. GOD bless and keep he and his family forever. The fact that he is a believer just adds to his wonderfullness!
ANTHONY Othere needs to be some lights out by the trucks. It was very dark.
La KGood customer service. Thanks Bobby
SEBBASTION LShop owner was very friendly and made the experience easy.
BENNIE WAbsolutely pleased with their professionalism, expediency, and kindness in taking great care of my furniture.
LaVettra CReserved an appliance dolly but received a utility dolly. Customer service called and asked if I could drop off at a different location. I was ok with that. Upon using the app to check in, there wasn’t that specific location to drop off at fairway. Called customer service and they were able to change drop off location to correct drop off, and they said to go back to location and swap out dolly. The employee at EZ smoke apologized about the mix up. Overall, I appreciate customer service for fixing the issues and the ez smoke employee.
Isiah KVery nice guy and had my equipment hooked up ready to ride out. Even called me to offer a bigger truck and an extra free day. Worked out good.
Roque SEverything from Customer Service to Returning my rental was phenomenal. Thank you for being such a great ambassador for U-Haul.
RODNEY GVery helpful
Frank HVery good location. I've been using this location since I arrived in Vegas in 2020.
Gloria SKeep the same momentum. Owner has great people friendly attitude. Easy peezy rental process. I appreciate him being about saving me money. That’s a real rarity nowadays!!
DELMA MThis place runs things so incredibly smooth. It feels like you're just stopping by your friends house to borrow their truck for a couple of hours. And, the just (metaphorically) toss you the keys. You're on your way
GREGORY SAbsolute the most professional person. Nice. Friendly.
DAVID SHi U-Haul team, I recently returned a rental truck and noticed I was charged a $65 gas fee. However, when I received the truck, the gas level was not at the level indicated on the paperwork. Before returning the vehicle, I filled it back up to match the level it was actually at when I picked it up, spending $65 on fuel. It feels unfair to be charged again for gas when we made sure to refill it accordingly. I’d appreciate it if you could look into this charge and clarify or refund the fee if possible.
DEMETRIUS WThis location was amazing Ryan was absolutely the nicest person ever.
Ezekiel RN/A Thank you! 🙏
James JGreat customer service
Simmie BNA
KLARE LThis location went above and beyond! Bobby was so helpful, he was kind and helped me to get all of my needs met. I’m so grateful for that experience!
WILLIAM HService is excellent and staff is very very helpful and kind Makes me only want to use this location from here on out.
JEREMY WEverything was perfect. The staff was very helpful answering my questions.
MOHSEN KThe man who helped me (I forgot his name) was very polite, knowledgeable, outgoing and helpful. He answered any questions I had, and helped me with all the information incase any problems. Thank you.
JOHN EI highly recommend this location for in town and specially one way move , Bobby’s trucks are always clean and reliable he helped move my cousins across the county and saved them good money , if anyone wants to move out of state call Bobby he always have trucks with good conditions specially those that are going out of state
BRIAN JI always get my 🚛 from this location always friendly staff Thank you
JOHN PGreat job
DANIEL PEverything was great.
PAUL DEver thing went well , It was painless and quick the person running his business was polite we had no issues . When we got back the owner was checking and cleaning his U haul trucks in the parking area. He check the vehicle right then and there gave us the ok, jumped in my car minutes later my receipt of payment came in through my email . Smooth sailing He's doing great keep it up. Appreciate you being that close to where Iam & thank you!
SHANNON NThis is the 2nd time I have rented from this location and would not go to any other location. The service is quick and very friendly.
CHRISTINE BAs usual, he goes above and beyond everytime! I don’t use ANY other uhaul service in town!!! By far, EZ smokes is the best location in Vegas!!
MEGAN MGreat person that rented me the Uhaul
TERRI BRegarding professional service, Bobby is Undefeated 👍
MARVIN BEverything was great. It was very easy to do the rental. Hassle free and simple. Would highly recommend.
JENNIFER BThis is by far the best uhaul location in Las Vegas!! I won’t go anywhere else! I’m treated like family, the trucks are always available and clean! Best customer service in town! Always my go to spot!
MEGAN MThis location sent me a receipt for one amount and then charged my card for more money. When I called to inquire they they told some story about us going 30 miles over the amount and extra gas.
ANDREW JOnly uhaul location I ever use. Always clean, available and friendly. By far the best!!
MEGAN MIt was concerning to me that an apple AirTag as in the vehicle. I know U-Haul has location or gps on their vehicles. ,but I doubt those devices are apple AirTags
GERALD TVery Friendly fast service. Super thorough great business.
BRANDON BFirst van had a slice in the front tire and second van was really dirty. It looked like in hadn't been washed for a few months.
Gerald MI had a hard time finding the drop box for the vehicle key return. It happened to be a slot on the door, but it was hard to find it because it was dark outside.
Mark P5 years in a row I’ve used this U-haul location, always great service!!! Bobby is the greatest!
KEVIN KNo comments.
ELWOOD CFirst times ,at this place, lm GET easy fast services Everything was cool
JORGE OU-haul means high quality service
ALAIN RTruck was clean and ready when i showed up.
ROBIN FBobby, the manager/representative was amazing! Top notch customer service. He was able to get me on the road in no time.
MANUEL Gmake sure the radio works
DEREK Nwe thought movers were exceptional !
JIMMY LThis is about my 3rd or 4th time renting from them great customer service always a pleasure doing business.
JEREMY SI will ALWAYS recommend EZ Smokes because no matter what he goes above and beyond to make sure we are happy plus knows me by name. By far the best uhaul spot in Vegas!!!!
MEGAN MWay too convoluted to check out and return. Too many photos to take. Also the truck was rented to me with like 24 miles before the tank hit empty.
Arturo HBobby is a total pro. We love renting from him.
WILLIAM WWindshield wipers was very bad, I drove over 650 miles , once I got rain and light snow I could not see anything. In the middle of the mountain with no service
VADYM LNothing. You guys are awesome.
PRINCESS RNothing. I book my use because of the manager. Nice guy and he helps you every way he can.
MUSIETTE MNothing to improve . Everything was perfect
TRACY JGreat to rent instead of a car
ken kThank you Bahram. He is the Best
Hasan FGreat customer service
JASMAT MBobby was excellent very helpful and accommodating. Would highly recommend his place to anyone want to move to another state.
THOMAS GAs always great service! I Always return to this location to rent a uhaul from Ez Smokes
MARK CYou're doing great. Wouldn't change a thing,
PAUL C