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LAURIE J
Customer Reviews for EZ Smokes+
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is the 2nd time I have rented from this location and would not go to any other location. The service is quick and very friendly.
CHRISTINE BAs usual, he goes above and beyond everytime! I don’t use ANY other uhaul service in town!!! By far, EZ smokes is the best location in Vegas!!
MEGAN MGreat person that rented me the Uhaul
TERRI BRegarding professional service, Bobby is Undefeated 👍
MARVIN BEverything was great. It was very easy to do the rental. Hassle free and simple. Would highly recommend.
JENNIFER BThis is by far the best uhaul location in Las Vegas!! I won’t go anywhere else! I’m treated like family, the trucks are always available and clean! Best customer service in town! Always my go to spot!
MEGAN MThis location sent me a receipt for one amount and then charged my card for more money. When I called to inquire they they told some story about us going 30 miles over the amount and extra gas.
ANDREW JOnly uhaul location I ever use. Always clean, available and friendly. By far the best!!
MEGAN MIt was concerning to me that an apple AirTag as in the vehicle. I know U-Haul has location or gps on their vehicles. ,but I doubt those devices are apple AirTags
GERALD TVery Friendly fast service. Super thorough great business.
BRANDON BFirst van had a slice in the front tire and second van was really dirty. It looked like in hadn't been washed for a few months.
Gerald MI had a hard time finding the drop box for the vehicle key return. It happened to be a slot on the door, but it was hard to find it because it was dark outside.
Mark P5 years in a row I’ve used this U-haul location, always great service!!! Bobby is the greatest!
KEVIN KNo comments.
ELWOOD CFirst times ,at this place, lm GET easy fast services Everything was cool
JORGE OU-haul means high quality service
ALAIN RTruck was clean and ready when i showed up.
ROBIN FBobby, the manager/representative was amazing! Top notch customer service. He was able to get me on the road in no time.
MANUEL Gmake sure the radio works
DEREK Nwe thought movers were exceptional !
JIMMY LThis is about my 3rd or 4th time renting from them great customer service always a pleasure doing business.
JEREMY SI will ALWAYS recommend EZ Smokes because no matter what he goes above and beyond to make sure we are happy plus knows me by name. By far the best uhaul spot in Vegas!!!!
MEGAN MWay too convoluted to check out and return. Too many photos to take. Also the truck was rented to me with like 24 miles before the tank hit empty.
Arturo HBobby is a total pro. We love renting from him.
WILLIAM WWindshield wipers was very bad, I drove over 650 miles , once I got rain and light snow I could not see anything. In the middle of the mountain with no service
VADYM LNothing. You guys are awesome.
PRINCESS RNothing. I book my use because of the manager. Nice guy and he helps you every way he can.
MUSIETTE MNothing to improve . Everything was perfect
TRACY JGreat to rent instead of a car
ken kThank you Bahram. He is the Best
Hasan FGreat customer service
JASMAT MBobby was excellent very helpful and accommodating. Would highly recommend his place to anyone want to move to another state.
THOMAS GAs always great service! I Always return to this location to rent a uhaul from Ez Smokes
MARK CYou're doing great. Wouldn't change a thing,
PAUL CReduce the milage rate.
JASMAT MThe gentlemen at this location has always been helpful and great. Thank you!
JUAN CNo recommended improvments, staff is excellent!
DONALD SAbsolutely nothing to change! I’ve been going to EZ Smokes for years for all my business moves. My friend always remembers me and takes care of me. I will never use another location in Las Vegas. This is by far the best!!!
MEGAN MGreat customer service Quick and easy no hassle Would recommend!
BRIAN JEverything was great and no problems, label the fuel tank (gas or diesel).
JAMES CNothing really
JUAN VThis is the only location I will go to. Thanks Bobby (I believe that was the gentleman's name.)
JENNIFER GOvercharged mileage by uhaul - not using uhaul ever again
Bryant BThey were extremely nice. It was very quick to get the car and return it. Thanks!
Michael MThe air freshener they used didn’t smell good at all. I would recommend using a bleach or lemon freshener in the future. OR Lysol antibacterial wipes. Bobby was great to deal with and efficient.
LORI KNothing , all was well.
DONALD LBobby went out of his way to accommodate an earlier pickup since we were flying from out of state to move my mom from UT to TX. It’s refreshing and much appreciated to have great customer service in today’s world where it’s much less common and sad. Thanks Bobby
FRANCES Ccost is bit high.. i have used 24 miles charged $ 80+
RAVINDER BHard to find the office. Sales agent was very helpful in getting the trailer hooked up.
ROBERT MI think walk the customers to the truck, and be a bit more social with the information... Miles truck miles and the small things.. I did not get that so it felt sort of on my own...thanks all good!
cynthia aThe manager that worked there let me and my friend sit out front in 110° heat and 25% plus humidity for well over an hour. Had either one of us started to develop heat exhaustion and/or heat stroke, you would have a major lawsuit on your hands, and justifiably so. It was the absolute worst situation I've ever had to deal with in regards to a storage facility,
Mark GSIEMPRE ES UN EXCELENTE SERVICIO CADA CLIENTE VÁ A ESTAR SATISFECHO 100%
bladimir rBobby at EZ Smokes+ rocks! It was a bit of cognitive dissonance picking up a u-haul at a smoke shop, but everything was great. Bobby was knowledgeable, professional, and funny. Good experience.
Joseph EMake sure all the trucks have gas in them
REBEKKAH CTodo fue muy bien para ser mi primera vez felicidades.
Gaspar CGreat service!!
david bI appreciate all this help it was quick I was quick everything turned out fine thank you for doing more naked song
Alexander Cgreat service! amazing customer service from Eddie
Samy EAfter hours.
Travis WGive me a discount
Jasmat MThe check engine light came on right after I started driving to my destination. The second day of my drive, two more lights came on the dash. I was super nervous driving so it took me longer to get there.
Apryl GI am not happy with an online representative when i reserve the trailer online she did not explain about 1 moth free storge pkage ,an not happy that i not got a bank statement record that i was told to pay rounded up amount 147 dollars not showing where or who got it or what. Calling you guys in the morning
danny sGreat
Rob BThey made the pickup so easy and were super friendly and helpful!!
Morgan MDefinitely one of the best place to get your uhaul rental. The manager at this location is fast, professional and very helpful. This will be my second time renting from this location. Trucks are always clean, disinfected and ready to go.
adolfo vNothing! This location is so good i traveled from California to Nevada to drive it back to California to move one way to Idaho! Bobbie is amazing and really helped me save a lot of money! Thanks again!
EJ GThis location is convenient for me.
Jasmat MOutstanding customer service
Eugenia AWhen I originally picked up the Uhaul from 1098 Stephanie place, I noticed the gas tank was on empty. I would encourage for Uhaul personnel to ensure the vehicles are ready with fuel for the next customer, so it does not cause customers to possibly run out of fuel during pick up, and when trying to arrive to their destination.
JaNiya P