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ROSS H
Customer Reviews for FILLMEUP
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The app is severely flawed and made the whole process take longer than it should.
Dustin BDon't do it ! The people at the store our fantastic, but the online reservation system is a joke. The app was a complete POS. It took me and the girl 15 minutes to get truck signed out. It blacked out on me twice trying to return it. Had to call 800 number, put on hold for 15-20 minutes, never did finish it. Had to go back to the store the next day to complete return. After 4 calls to 800 number I was offered a $20 voucher for next rental. There won't be a next rental from u-haul!!!
Charles GIt was a horrible check out experience. The app failed to work properly. The chat bot was silent when I asked for help. When it finally responded to my request, after long delays (5-10 minutes) it just told me to use the website. The license scanning step simply did not work despite plenty of attempts. I had to shut down and start over several times. The wait time for the lock code was equally long. I arrived at 11:15 a.m. to pick up a noon reservation. I did not drive off the lot with the truck until 12:30. The check out experience needs to be more reliable.
Joel L