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Harry W
Customer Reviews for FKC Corporation
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice and accomodating
Matthew RThis comment is not about the pick-up location, but the U-Haul company. I made my reservation online. Then, a U-Haul Rep. called me to complete the reservation. I specified where I wanted to pick-up and drop off the truck. The Rep. verified the size truck I wanted was available at the pick-up location. But when I went to pick-up, the reservation had been transferred to a different town, without any notification to me. The location I had chosen did not have the size truck I had reserved, so I ended up having to drive to another town to pick up. The drop-off was a nightmare, as they told me I had to call a different # to reserve drop-off, but then when I was ready to drop-off, they notified me they had reserved a drop-off on the opposite side of town . Several calls later, I got the drop-off changed to the original site requested. Then, no one was there, so we followed the directions to drop off the key. I was told to call yet another # after dropping off the key, & I sat on hold for an extended period of time. I finally hung up, and called the main #, and expressed my complete frustration. The man then told me that he would document my call, so I would not be charged a late- return fee. One reservation should suffice! 5 different #s to address each part of the process is EXTREMELY inefficient and frustrating! Several of the #s actually pool into the same answering system. WHAT?!
Nicholas-Cameron Q