Harvey was great and soooo helpful! Highly recommend!
KAREN D
Customer Reviews for Fairchild Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The experience was excellent start to finish, thank you.
JUDITH RI had reserved furniture blankets, but none were available at the pickup location.
SEAN Bthe gas tank on that vehicle needs to be checked out. When I filled up the tank, it was spilling gas on the ground when it got full, but the shut off at the gas station hose did not shut off the flow. when I looked under the vehicle, it did not seem to be coming from an overflow, but rather the top of the gas tank.
RODNEY HCrew was fantastic and welcoming. They answered every question we had and helped us to decide on location and which truck to use. They had everything ready for us and informed us of how everything worked. They are now my go to location.
ANDREW SWe arrived early for pickup but we were able to get our unit and return it without problems.
PHYNIX LI had a great experience here and the gentleman was very kind and informative. He was great to work with!!!
MEAGAN CGreat customer service
LINDA RI was met when I pulled up. Went over the truck and how it drove. I handed off the keys and that was that. No notes.
RONALD WCheck the headlights better! Seems like one was fading the other eh ok? Very nice customer service!
SUNNY HRatings are probably not fair, as this appears to be an unstaffed location, but the parking is not ideal but more so the directions for after hours drop off are all but missing. To use this location you had better have experience with vehicle rentals and a fair level of self-confidence.
tim pThey were wonderful. Took care of me fixed all my concerns. Made sure my trip would be safe and easy. Loved working with them
Shannon GNothing
JUAN HFix your app! I reserved 3 dollys and a furniture dolly because I had multiple people helping. When I arrived I was only given one dolly because they didn’t have them at the store. Both guys at the counter were super apologetic and told me it happens all the time with the app. They have even said they have told them to fix the app.
Jesse WThe agent was friendly honest quick doing his job he explained everything to me clearly. I would recommend this location to anyone. I would use this location again.
ROBERT SAll good, No problems
JAMES FThis location has always been excellent to work with. Always courteous, friendly and helpful.
KEVIN CGreat service and a great guy running the place.
MITCHELL AHenry served all our needs, and went above and beyond. Definitely recommend.
HARVEY TThe customer service was excellent, the convenience of Time of pick up was excellent. Don’t change a thing.
Francis WVery helpful and quick
James BNothing
Danae SOnly issued I had was with the mobile app. System would not allow the return process on line. I dropped the unit off before hours. Luckily, the manager was on site to complete the equipment return.
antonio DEverything went very smoothly and efficiently. Harvey and Henry do an excellent job.
Randall SThe service was excellent! Harvey helped me on rental day and was totally friendly and professional. Thank you Harvey! Henry helped me a day earlier over the phone to place the order and was great also. I was in and out in no time, great service! Thank you!
Randall SAfter hours dropoff at a mini storage that was closed. The survey won't let me choose the N/a option.
Becca FExcellent experience! Thank you!
Trista FI can't think of anything to improve. The staff was friendly and helpful.
DAVID ONothing. Henry was very good and informative .
DAVID ONothing regarding UHaul rental. But, could use more maintena ce on roll up doors to storage lockers and roof repair.
Nancy JLocation and company were great and easy to work with
Todd MVery polite at both locations in Grangeville Idaho and Airway Heights Wa. I do wish there were closer drop off locations to where I moved, but that is a me issue. Lol The gentleman in Airway Heights was very polite and professional. As was the young lady in Grangeville. I was impressed with their professionalism and helpfulness. Thank you
Priscilla LHarvey is excellent to rent from. Box trucks are well maintained coming off this lot. I continue to do business with Harvey not uhaul. There are lots closer to my house but I will drive out to his lot. Thank you thank you. You are helping Next Stop Thrift grow.
Joseph WI let staff I dropped truck of to know about my belongings getting wet and they said they would look into refunding some $ but I haven't heard anything from them they didn't seem like they cared much
Kristiana JBasically everything was nice and easy picked up the truck on time and no problem returning it so I had a great experience
Darrell JAmazing customer service!
Daneen CGreat Customer Service, very attentive and responsive to inquiries.
VINCENT WThe owner/manager was very helpful and professional.
John KAs always, they had exactly what I needed. I will always use uhaul as I have never had an issue with them and I have been using them for many years.
Gretchen ZVery friendly customer service will HIGHLY recommend this location!
Chris RExcellent service
Susan KI have rented trucks and trailers from this location many times and their customer service is always excellent! Thanks 😊
Mark TVery quick and easy check out.Very helpful staff.Would rent here again.😄
MICHAEL CThe person running that location was not friendly even slightly. When I returned the trailer less then 2 hours later, he appeared to be gone with a note on the door. I disconnected the trailer myself, then I called to verify that I was returning the unit, and he appeared from behind the gate! Again not friendly, however, he did say he threw his back out. Hopefully just having a bad day, and not this un-friendly on a regular basis.
Wyatt HNice and clean
Lonnie CGreat service. Friendly staff.
Lee KReturned the trailer outside of business hours. The location was easy to find and had plenty of space to make it easy to park the trailer in.
Erik BTire was flat when I went to pick up. I was asked to take the tire for repair, which I did because there were no other trailers available. UHaul wasted hours of my time due to improperly maintained trailer. Never again.
Bruce MDon't change. Stay excellent. Thank you.
Jonathan JGoogle gps directions could use improving as it took us through a nearby gravel road/trailer park rather than the front entrance.
Ryan FThe guy was very friendly and helpful. I'll be back
Colin LShowed up for our reservation and they didn’t have a truck for us. Then we were sent to a different location and the truck hasn’t been swept out and due to us having to get the truck at a different location we were late getting back to have the movers we paid for to start loading our stuff. I’m incredibly disappointed with our experience this time. A notification the morning of would have been appreciated so I could plan accordingly
Kayla SFriendly. Great customer service.
Rebecca Rguy was pleasant
Byron GYour doing good
Gary C