Customer did not leave a comment.mary T.
Faison Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was excellentMarvin G.
Overall this was the worst experience I have ever had with uhaul. Was not the fault of the pick or drop off location. I originally pick this as my drop off location but was sent a text to drop off at another location 20 miles further away. Never found other location and was charged for overage of miles for driving 40 miles to a place I never wanted to go to begin with. Not sure if I was charged for an extra day that was required because I could drop off at location that could not be found. This might be my last rental with uhaul.Maynard I.
Good serviceLarry F.
Customer did not leave a comment.PAUL A.
Improve computer system lady had trouble login me to rent the trailerjoesph P.
Customer did not leave a comment.denny B.
Very convenient, friendly people. Was very quick and I would definitely recommend anyone in need of a piece of equipment to this establishment.ROY A.
Customer did not leave a comment.John H.
Nothing, owner was very polite and helpful. Will rent from here from now on.MARK B.
To expensive, fuel economy of the was terriblegilbert B.
Customer did not leave a comment.sydney M.
We were supposed to get our truck at 11:30am the person didn't turn it in so we went to Mr Faisons lot but I'm glad we did. The nicest people we've ever met. And more than willing to make us ??Debbie W.
keep it running, folks there were awesome to usEnrique F.
The gentleman that was the owner, we assume, was one of the most polite, helpful person that we have met.We went to his business before we were ready to drop off because we were going to empty after his hours. He showed us exactly where to drop the trailer. Just a wonderful nice man need more like him to represent Uhaul.Janice P.
Customer did not leave a comment.barbara J.
Checked the vehicle back in and the clerk was not knowledgeable nor knew how to give back proper change. Ronald unsure if he was the maanger or not, was very helpful!Kimberly I.
Customer did not leave a comment.VICTORIA C.
Customer did not leave a comment.Danny S.
Customer did not leave a comment.PAMELA M.
Customer did not leave a comment.KIM K.
Customer did not leave a comment.KIM K.
Very nice and helpfulPAMELA G.
I felt as though I had been talked down to, as if my intelligence was not up to par.BRANDI K.
Customer did not leave a comment.MAURICE L.
Don and Gladys Faison are the best people to do business with you will ever find. They will do their best to see that customers are completely satisfied.JESSIE O.
Make sure that the trucks have been serviced the uhaul I had it was hard to catch speed and the change oil light was on.hattina B.
Customer did not leave a comment.HOYT B.
The equipment was not clean or well maintained because did not receive my equipment. I ordered a 2 dollys and 2 dozen furniture pads. They had none of it at the location when I went to pickup the truck. Will not rent from that location again.DONNELL C.
Customer did not leave a comment.EDMUND N.
Customer did not leave a comment.Jason P.
How about this--have the equipment I reserved available at the place I reserved it? I ended up having to drive almost 20 miles just to pick up the truck instead of it being where I made the reservation (which I requested). This isn't on the pick-up dealer--they were fine; thus is on U-Haul corporate. Will likely NOT use U-Haul again.Dean J.
Service personal were friendly and helpful.MICHAEL T.
I waited entirely too long to pick up my rental truck...over an hour after all was said and done (including the half hour I had to wait while the person who was supposed to be helping me was instead selling a vehicle, which is his primary business)CRAIG L.
The people operating this location provide excellent service. They did everything they could to be sure I had what I needed to make the move I needed to make. I will certainly recommend and likely use this location again. Thanks.JESSIE O.
Customer did not leave a comment.THOMAS K.
Don and his wife were great to see my every need!!!!!WILLIAM T.
Had to drive to another location to pick up toe dolly. Overall round trip was 30+ miles and was only given and extra 30miles for mileage and barely had enough gas to make it back to the first location. Insurance is something that we paid and you can tell damage to vehicle were not fixed. Overall the dealer was good and vehicle clean.john B.
Customer did not leave a comment.BILLY B.
Customer did not leave a comment.BRANDON H.
There's probably no way for you to know until it rains, but the van we rented leaked all down the right side. If there could be some way of checking for this, that would be good for future customers.molly M.
Mr. & Mrs. Faison went the extra mile to insure good top quality customer service. I will be a repeat customer. Once again thank you for help destressing our move.hannah C.
Customer did not leave a comment.BEATICE M.
very good customer service and super nice owners!!EUGENE M.
Customer did not leave a comment.RICKY R.
Customer did not leave a comment.JESSE S.
The owners of Faison Auto Sales were nice people and polite. My recommendation would be to prevent the next customer from having to drive for an hour to get a trailer. After driving for 12 hours it was a pain to drive an additional 2 hours out of the way to drop the trailer back off where I had to pick it up. U-haul could increase their customer service significantly if the logistics were planned for pickup at closer locations to their customers. Overall experience dealing with U-haul as of now is unsatisfactory.josh B.
Customer did not leave a comment.JUSTIN C.
Customer did not leave a comment.NOE G.
Company was having computer issues that morning. We were there for an hour waiting for the program to upload and information to proccess.TRINITY K.
Customer did not leave a comment.RAMON A.
I think everything was satisfactory. I would recommend this place to anyone who need a rental truck.KELVIN L.
Make sure the vehicles are serviced.ANTHONY M.
Customer did not leave a comment.GEORGE S.
Customer did not leave a comment.ASHLEY H.
Customer did not leave a comment.SKYLER L.
great job keep doing what you are doing doing nowCLAUDIA T.
Very good rental experience, fast, friendly and efficient service from Don and his staff.LISA Z.
This establishment was very friendly and flexible. I would come back to this location if I need U-Haul's services again.Julio B.
The U-haul computers were down causing considerable delay in the reservation process and loss of a day scheduled for loading. The staff was very helpful and worked hard to make the process work. Gladys put in much extra effort which we truly appreciate. The truck, mechanically was not in good condition. The engine was using considerable oil on the second day of our journey--six quarts. This caused numerous delays in our travel. The air conditioning in the truck quit working during the trip while we were experiencing outside temperatures in excess of 100 degrees. The mechanical condition of the truck made this move an exceptionally bad experience.JOHN V.
Customer did not leave a comment.Tracey G.