They were 1/2 hr late to open the location. didn't have the amount of blankets I ordered. other than than that, the person was courteous and polite and worked quickly.
JASON P
Customer Reviews for Fall City Trading Post
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Check in was super easy and staff at the location were very friendly.
GARY HFall City may be the cleanest, most orderly facility I have used. Everything was ready and on time.
James HOverall, my experience after using U-Haul multiple times is every single time. It is a difficult situation. I reserved a truck online today. It said I had a reservation number and when we got there to pick it up, somebody else got there before us. Within minutes, even though my reservation was Secured. So we were sent to another location 45 minutes away to where that location couldn’t figure out my online visa and it took us an hour to get that figured out. Meanwhile, I pay my guys $60 an hour each and they spent three hours overall trying to get trucks today Which is absolutely unacceptable!!!!!
Eustace KI was overcharged for fuel even though I put fuel in and it was the same as when I picked it up, the directions for the lock weren't the greatest. The first time I reserved a truck it wasn't there and I took work off. I will most likely not use uhaul again based on my experiences.
Calvin JWe only needed a 10 foot truck. We saw one was available online Friday but was not ready to rent. Saturday we found out that we did need to rent and 10 foot no longer available. No biggie got the 15' but it cost $10 more. When we went to pick up truck we saw several 10' trucks. We did see one get picked up. When we returned our truck none of the other trucks had been moved. Just a bit disappointed we needed to rent a bigger truck dispite their were other 10' trucks.
Cynthia TThere’s a handful of things with this company. They win by undercutting everyone. Little do they tell you, there’s gonna be a handful of charges and random things. The lock I got on the back of the truck didn’t work, frozen and rusted, lock ended up breaking off. I ordered a dolly and they didn’t put it in the truck. The tires were far worn for a cross country trip, the gas was empty when I picked up the truck, had to buy a new lock when the lever broke off their lock, they don’t care about how much you have to pay after the fact, drop off and pick up locations are different than where you scheduled it. I had an appointment at 4 to pick up nobody was there. Don’t use these idiots
Drew Cyou miss the utility that I booked
Yang WThe check in lady was very sweet and so courtious!! Ill be back to the Fall City Location whever I have moving needs.
JUDITH PThe drop off app was pretty easy. We hope we parked in an ok location. Once we parked it, we couldn't get it started again.
TOBI AU-haul helped our move tremendously. I was constantly calling and making changes and everyone was always so helpful. I highly recommend U-haul. We had to move to another state and U-haul was fantastic.
STEVEN NI was not able to return the truck with the app. It would never let me upload pictures so I parked the truck and put keys in drop box. I returned the truck 16 hours before due date.
John AWe like UHaul
William ZWhen we got to the vehicle neither the App or the browser would work. We got there at 7:00 and the place didn’t open until 10. We spent 3 hours on the phone trying to reach customer service. Every time we finally got a hold of someone the call would get disconnected. I think they were hanging up on us because they couldn’t help. Customer service should be able to check us in if the app or browser did not work. We lost 3-hours and had to pay for movers to sit around waiting for us. Not a good experience.
Duane HIt would be best to start with 1/2 tank of gas instead of 1/4.
Craig LYour app made this a nightmare. I could upload photos, I couldn’t move forward in the process because buttons don’t work. It is TERRIBLE. Also, don’t drop a bunch of document requirements on someone AFTER THEY ARE AT THE U-HAUL SITE. Tell them before. I also ordered a dolly but didn’t receive one.
Levi GVehicle was in rough shape. Interior was not clean (very sticky). Don’t think it is a function of location, but rather corporate care and maintenance of vehicles. Staff at pickup very friendly and accommodating.
Scott BPrevious user’s paper clips, staples, nails, pins, coins, dirt, paper scraps, etc. were in the truck at pick-up. Rental agreement extended to me had been altered from the conversation I’d had with the regional scheduling manager the day before.
Robert BThe uhaul site crashed for over an hour while booking and then I had my pickup location changed despite the reservation and customer service was a bigger hinderence than help
EVAN WBill was great, excellent service. The u-haul app crashed midway trough my mobile pick up procedure. Could not get truck as early as needed which was very unfortunate.
Troy RUhaul's online check in process is TERRIBLE!!! The app wouldn't process my location even though it was showing a map of where I was. Took waaaay too long to check in making this not a convenient option AT ALL. Seriously - the WORST
Bradley HThe app was a little frustrating to use.
Michelle PForgot to put utility dolly which caused me to buy one at home depot for $86. I should have gotten some compensation for that.
Ali KThey are in a perfect place! We always had to go to Snoqualmie and this is way more convenient! The owner is very personable and professional! I’m grateful that they are nearby!
Vicki LThe reception in the area made it extremely difficult to accomplish the self check-out for pick-up in the morning before the store was open.
Chelsea CHannah did an awesome job, putting me at ease, the truck was well maintained, 10/10.
Joel JWe love that you’re in Fall City 😊
Vicki LI used the online means to reserve and pick up the van. The process was easy to follow. The van is pretty new so it runs great all around. We had a very good experience.
William SMy truck was relocated last minute. The new location was closed that day. Will from Fall City Trading Post was kind enough to open and let us get the truck.
Michael HI didn't like being changed location several times and I had to pay the mileage at a further location. I did not like that....
Daniel MIi dead battery on truck, owner lied about amount of fuel left in tank and double charges to refill. Requested a reviewbfrim Uhual of the account with photos and there has been no response.
Ryan KHe wouldn't come with me to the vehicle for the final inspection for me to explain to him about the level of the gas in the tank when I picked it up. And now I am being charged extra for gas. This is a bummer
EBENEZER LWe dropped off before they opened but the area was clean and tidy and it was easy to find the drop box for the key.
Robert CWent into the shop twice and didn't see anyone for over 10 mins.
Phoebe LThe only issue was the Uhaul mobile app crashed right as we were to receive the code for the lock on the rear door. We were then unable to find or retrieve the code via the app. The person working there was able to help us.
EMET WBill was great
Nuri AI have several complaints: first, I had requested 2 furniture dollies, 2 utility dollies and 1 dozen of pads. However, the truck only had 1 utility dolly and that was it! Second, the truck I rented was not clean and I indicated so in the app when I picked it up. When I returned it, the app asked me if it was clean, obviously I said no, because it wasn't. And they ended up charging me with $25 for cleaning! Why me? It was like that since the beginning!
Cesar FWould only suggest to have (in addition to dolly and mats, cargo straps, as this would also be helpful). Note: I returned van with same amount of gas as when I left (filled up to same line) but was charged extra $14. I noted that the tank was not at half full when beginning, but to no avail still have extra gas charge of said $14...?
trevor dLocation was great. I was fortunate the operator was there early, and was a great help trying to fix my issues caused by U-Haul. My first location (Issaquah) had incorrectly programmed lockbox and was forced to go to a 2nd location (Redmond). Same issue encountered there. Reprogrammed locks with incorrect codes. This calamity caused me almost 2 hours of delay, extended my movers timeline, and made one of the most stressful days in any person's life 10 times worse. For a company who's been in business doing one thing for over half a century, I have to say you really suck at it. Seriously, the policies and procedures you've implemented are archaic and riddled with failure points. We're operating a helicopter on Mars and you are still using spin dial locking mechanisms. Please do yourself a favor and clear out your management because they obviously are in positions well above their brain capacity. Overall, a horrible experience that I will never allow to happen ever again just by clicking on your competitor's website instead of yours.
John GThe Trading Post was very helpful. But overall I would avoid renting a U-haul again unless absolutely necessary because the process was a nightmare. We had to call three different people to figure it out. It took over an hour. I would not recommend U-haul to anyone.
CHERI HQuick, efficient, helpful. What else is there? Thanks
John MI requested furniture pads and a dolly as I had to move a ton of furniture by myself. They charged me for them and did not provide them like requested and caused me a lot of extra work and time. Very disappointing
Ryan WEasy access and great help from the manager.
TWANETTE NThey got me in and out of there very quickly so I could get on the road. But the attendant did not know much about my contract or what I had talked to U-Haul about
mark si don't like the fact that I was charged for another extra day just because I picked up 15 min earlier, without being informed that I will be charged. I could have just waited it out on the lot.
RADU MGreat experience.
Rick LThe inside was dirty, had to be swept out. Returned a day late. We knew that would be an initial $19.95. We filled up the Uhaul before return, yet charges for 8 gallons. Then a $20 convenients Fee for what. Maybe because we dropped it off early. Early Sunday Morning & put the key in the drop box. So a $160 rental turned out to be over $300. Never renting from them again.
Jay CTruck needs a new battery. Wont start when needed to return on time. Inside driverside Visor ,broken falls down and blocks driver view. Mostly, since all communication is via a 800 number to solve problems, the 20 to 40 minutes on hold is the biggest problem of all. Other option was to agree to wait 2 hours for a call back. Not much time to use the truck after 3 hours of problem resolving.
NATHAN DMy box truck was perfect for what I needed, well maintained and clean! Kevin was very knowledgeable and helpful. Nice man!!
LISA WThe trailer was rusty, had broken glass on the car tracks and looked very used. No fault of the location, but for a longer trip it was a cause for concern. My suggestion would be to have some sort of intake clean-up / rehab process to build client confidence in the product.
Kevin CAgent was pleasant to deal with. Quick checkout and return.
CURTIS GThis was not the location we booked the U-haul. The one that was just down the street and more convenient for us is where we booked and where we were lead to believe we would be getting the truck. The day before pick-up we got a call telling us we'd have to go to the Fall City location. Our appointment was at 9am & once we arrived the sign on the door said back at 10am. We sat there for over an hour with our 4yo. No one ever showed. We called the 1800# & were told the location was CLOSED & we should have been emailed instructions on what to do. We WERE NOT. Finally we were off by a little after 11am. Mind you, we had friend showing up to our house to help, as we were stuck in Fall City on the phone for over 30 minutes to customer service (ha) trying to get access to a truck. Then we were promised a VIP something that would give us $25 off, which we did NOT get. All of this to have work done to our garage, which a lot of our neighbors are wanting to do next. I'd have to say, our suggestion for them would be to rent a truck elsewhere.
rachel rA great experience renting @ Fall City. Super helpful and friendly service
Ann MWonderful truck and fantastic staff at this location in Fall City - thanks !
TIMOTHY WForgot to include blankets and dolly in the back of truck for my off-hours pick-up but then I picked them up later and wasn't charged so that made it good
Joshua MQuick and convenient for my location. The larger U-Haul always have a wait for service, at the Fall City Trading Post I walked right up and got my trailer immediately. Same with drop off.
Michael LDifficult to back truck in to park it as the spots are on a busy highway.
Daniel Pgreat service
MATTHEW WVery friendly and made the process very simple. I'll be using this location in the future.
ROBERT STrailer needed run through the car wash. Other than that it worked fine for my need of a weather resistant trailer.
NATHAN DReturning was a nightmare. The site was closed at my return window, so I attempted to use the app, but it could not successfully upload a picture of the trailer, so it could not complete the return and I gave up after 20m of trying. I called, but the hold time was about an hour. I called again the next day, waited on hold for 25m and the agent was able to successfully complete the return, but the whole process was very frustrating.
ANDREW Cthey double charged me and refuse to fix it.
Kurt LOverall great experience, close to home. Timely in-and-out with minimum time spent. Would love to see this location expand to offer more trailer types, esp the one with a ramp. I would rent more often.
Radu MStaff was an hour late arriving.
Brian R