Customer Reviews for Falls City Lumber & Builders Supply

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Falls City Lumber & Builders Supply

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Leslie L. on

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Cynthia H. on

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On 2 occasions I rented a truck from this location and I was very disappointed. I was charged on both occasions extra fees for gas and cleaning. My experience with this sight is they are in the practice of over charging customers. I will never rent a truck again from uhaul

Marlo C. on

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Larry B. on

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Darrel W. on

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Steve & the other employee that help us were absolutely great. Friendly & went out of their way to assist us with the vehicle & transport and instructions while loading our vehicle, Just Great!!!

Christopher M. on

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Jeffrey J. on

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Stacy S. on

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The truck had trash inside the cab and there was dirt and small debris inside the cab as well. There was also a sticky substance inside the cab. I will not be renting from this location again

patricia P. on

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Judith P. on

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The truck has 117,000 miles on it. The brakes hardly worked and empty we could barely get it above 35 mph which cost me another hour of labor at $99 an hour from the movers. The truck should be taken out of service IMMEDIATELY and repaired!!

Beth L. on

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Rob C. on

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Jeanne R. on

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Only problem was they had to find the keys

Douglas C. on

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Aimee T. on

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gerald V. on

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Fast easy check-in, convenient drop box. Truck was clean and well maintained.

Joey A. on

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Air condition did not work in truck. Very hot day

Larry F. on

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Michael S. on

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Katie S. on

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Since Uhaul is not willing to look into this, I might as well post a review. I had the worse experience with my uhaul that I have ever had. First, I was never asked if it was a one way trip, or “local” trip. I had to pick up the uhaul about 20 miles north of the house I was moving out of (not their fault it was just the only place that had the size I needed ). However I was then moving about an hour away from the house. I thought I could drop the uhaul off near my new residence but was then told I had to drive it all the way back to the location I got it from. I called uhaul to see why and they told me that it was considered a local trip, vs a one way. I was never informed of this. I had to add more mileage to then get it back, which meant more gas I had to use and then Refill. The dolly I also rented was the worse piece of equipment ever. The tires were so worn down that it just kept slipping everywhere. While the price of the dolly wasn’t that much, we couldn’t even use it. I also noticed that the mileage they billed me for, is definitely not the mileage I used. I calculated the exact route I took and it was off by over ten miles. While some people might not worry about 10 dollars, it then costed me $200 total for the uhaul plus the gas. Once I called uhaul again, the lady just gave me an attitude and told me that there was nothing they were going to do, because that’s just how it works. My friend moved to another state completely and spent the same price that I did to go an hour away.

JAMES L. on

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Ed L. on

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price was higher than I expected. kept rental less than 24 hrs and only drove it 17 miles and put 1.6 gallons of gas in it before I dropped it off and my total was over $50.00. And man that checked me in was upset where I parked it. I told him the man in the morning only instructed me where to park my car and said nothing as to where the truck was to be parked. So I parked it exactly where I picked it up. He was not a happy camper!

Dale V. on

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Stephen S. on

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Better customer service. Cleaner business to rent out of.

Mason D. on

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Vicky H. on

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I went to the Moving Help site to hire 2 guys to load and unload I received a txt @11:30 that they would not be coming. We ended up doing it ourselves. They took money from my account and I expect a full refund. I am unable to get ahold of anyone. Uhaul assoicates themselves with Moving Help I expect someone to help me get my money back as there were no services rendered. Your immediate repsponse to this matter is appreciated Vicki Hawthorne

theresa L. on

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Christopher C. on

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Nancy H. on

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Shawn S. on

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Customer service was a bit slow, but everyone was polite and accomodating. I would both recommend this location to a friend, and return in the future, if I need another rental.

shelley G. on

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Very helpful with my drop off.

ANTHONY V. on

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Yes I sent a reply to the email I got and it said it was the wrong address but I sent you a real nice comment about everything was great I choose it again everybody was perfect I couldn't ask for anything better thank you very much

Laura F. on

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Teresa G. on

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