Customer Reviews for Falls City Lumber & Builders Supply

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Falls City Lumber & Builders Supply

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Lisa Z.
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They were so nice and so helpful. It was so nice because moving is so stressful.

Nina F.
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Carmen M.
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ashley F.
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Holly M.
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Location was fine. I have issue with the online check in - took over an hour. At one point, the rep asked for my passport...no one carries around their passport.

Gina W.
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Felicia C.
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Leslie L.
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Cynthia H.
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On 2 occasions I rented a truck from this location and I was very disappointed. I was charged on both occasions extra fees for gas and cleaning. My experience with this sight is they are in the practice of over charging customers. I will never rent a truck again from uhaul

Marlo C.
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Larry B.
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Darrel W.
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Steve & the other employee that help us were absolutely great. Friendly & went out of their way to assist us with the vehicle & transport and instructions while loading our vehicle, Just Great!!!

Christopher M.
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Jeffrey J.
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Stacy S.
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The truck had trash inside the cab and there was dirt and small debris inside the cab as well. There was also a sticky substance inside the cab. I will not be renting from this location again

patricia P.
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Judith P.
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The truck has 117,000 miles on it. The brakes hardly worked and empty we could barely get it above 35 mph which cost me another hour of labor at $99 an hour from the movers. The truck should be taken out of service IMMEDIATELY and repaired!!

Beth L.
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Rob C.
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Jeanne R.
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Only problem was they had to find the keys

Douglas C.
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Aimee T.
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gerald V.
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Fast easy check-in, convenient drop box. Truck was clean and well maintained.

Joey A.
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Air condition did not work in truck. Very hot day

Larry F.
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Michael S.
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Katie S.
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Since Uhaul is not willing to look into this, I might as well post a review. I had the worse experience with my uhaul that I have ever had. First, I was never asked if it was a one way trip, or “local” trip. I had to pick up the uhaul about 20 miles north of the house I was moving out of (not their fault it was just the only place that had the size I needed ). However I was then moving about an hour away from the house. I thought I could drop the uhaul off near my new residence but was then told I had to drive it all the way back to the location I got it from. I called uhaul to see why and they told me that it was considered a local trip, vs a one way. I was never informed of this. I had to add more mileage to then get it back, which meant more gas I had to use and then Refill. The dolly I also rented was the worse piece of equipment ever. The tires were so worn down that it just kept slipping everywhere. While the price of the dolly wasn’t that much, we couldn’t even use it. I also noticed that the mileage they billed me for, is definitely not the mileage I used. I calculated the exact route I took and it was off by over ten miles. While some people might not worry about 10 dollars, it then costed me $200 total for the uhaul plus the gas. Once I called uhaul again, the lady just gave me an attitude and told me that there was nothing they were going to do, because that’s just how it works. My friend moved to another state completely and spent the same price that I did to go an hour away.

JAMES L.
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Customer did not leave a comment.

Ed L.
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price was higher than I expected. kept rental less than 24 hrs and only drove it 17 miles and put 1.6 gallons of gas in it before I dropped it off and my total was over $50.00. And man that checked me in was upset where I parked it. I told him the man in the morning only instructed me where to park my car and said nothing as to where the truck was to be parked. So I parked it exactly where I picked it up. He was not a happy camper!

Dale V.
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Stephen S.
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Better customer service. Cleaner business to rent out of.

Mason D.
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Vicky H.
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I went to the Moving Help site to hire 2 guys to load and unload I received a txt @11:30 that they would not be coming. We ended up doing it ourselves. They took money from my account and I expect a full refund. I am unable to get ahold of anyone. Uhaul assoicates themselves with Moving Help I expect someone to help me get my money back as there were no services rendered. Your immediate repsponse to this matter is appreciated Vicki Hawthorne

theresa L.
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Christopher C.
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Nancy H.
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Shawn S.
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Customer service was a bit slow, but everyone was polite and accomodating. I would both recommend this location to a friend, and return in the future, if I need another rental.

shelley G.
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Very helpful with my drop off.

ANTHONY V.
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Yes I sent a reply to the email I got and it said it was the wrong address but I sent you a real nice comment about everything was great I choose it again everybody was perfect I couldn't ask for anything better thank you very much

Laura F.
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Teresa G.
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Diane E.
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MICHAEL G.
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Very fast service ... was in-and-out in just a few minutes

Albert N.
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Scott E.
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Deborah P.
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Great location, knowledgeable and helpful

Greg S.
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Timothy K.
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David G.
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Brad P.
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Lisa W.
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James B.
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Roger S.
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Make it so you can return it to another facility would of saved me time and money

James W.
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Heather C.
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Smooth rental. Very pleased.

Rick M.
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Chippewa pa location. They screwed up on Monday by not having my email address on order. Called to tell them I had dropped off trailer, they were confused about the return.

joyce H.
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carol W.
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Robert K.
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Kelly H.
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I logged everything on line and answered the same questions when I got there. What is the purpose going on line?? Vehicle was clean and ready on time.

Charles R. A.
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Also quick, efficient and friendly service. I have used this facility in the past and will look to it in the future.

Beth L.
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pete M.
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The Guys working there are excellent I left my phone in the truck and called my as soon as they found it thank you all so much

RIchard A.
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Make sure the correct rate is entered before processing charge card. Because the agent inadvertently entered the incorrect rate I was initially overcharged for my rental and did not receive a refund of the difference until my rental was returned.

Marcie P.
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Better customer service. First my order couldn’t be found, second they had no locks for a truck and the man that helped us acted as though he didn’t want to be there.

Kathleen G.
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Michael E.
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Nicole S.
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I went there in person to set up the reservation. When I got there the day I set it up for they didn't have it. I was not the only person that had this problem. Then he did find it but they had it for the wrong day. He gave me much attitude and was saying it was my fault. They didn't have the truck size I needed and only had a small one. It was very unprofessional and I would never use this company again.

Dennis K.
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As with my pick up they were busy but I was taken care of in a timely manner and I was quickly on my way.

ronald E.
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Elena P.
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Dominic C.
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Davonna R.
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Jon B.
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Very nice to work with.

jeffery B.
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Too many charges that were unexpected. Made me overdrawn 2x so an extra 70 dollars on top of the extra charges. Such total BULLSHIT!!!!!

rita M.
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George S.
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Chris H.
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Julie C.
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Very friendly and helpful, truck was in good shape and ready to go.

John K.
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The person working had us wait over an hour while he was on the phone causing us to be late with our work and stayed didnt have a 15ft truck gave us a 26 ft which we could not use to go to the storage facility it would not fit

Benjamin B.
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Everything and above

Daniel B.
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michael C.
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Timothy F.
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JACKIE H.
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When I called to make reservation the wrong address was added I found this out when I called and checked on reservation a month later I talked to a rep in Pa telling her the price tripled and I was very unhappy and the rep who took the order was incompetent ! I wanted a discount but the rep in Pa customer service was extremely rude and hung up I have cancelled my July reservation for a 26 ft truck and 15 ft truck I have used Uhaul before and Penske I Will Never use Uhaul again I’m using Penske who charged me $200 less for the trucks and are super professional and nice and don’t have an attitude or hang up on me like Uhaul I will give Uhaul a very bad Public Review For customer service !!

paul S.
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JIM O.
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Timothy P.
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Everything went great. All personnel were very helpful and knowledgeable. Would definitely rent here again.

ted T.
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Jane S.
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They went above an beyond to help me. Very happy with the service

Peter S.
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ted T.
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Great service and equipment had no issues and was safe and reliable

David H.
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Kurt H.
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Seth W.
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Stuart W.
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The people at this business were friendly and helpful. They made sure everything was hooked up right and answered all our questions. When we returned the trailer, they were right there to disconnect it for us. If all the rental places are like Falls City Lumber & Builders Supply, then you will have happy customers!

Jessica S.
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Ronald M.
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TRY INCREASE RENTAL COST AND CHANGE TO FREE MILES FOR EXAMPLE 30 00 A DAY WHY NOT INCREASE TO 50 00 OR MORE TO RELEASE MILEAGE FEES IT MIGHT ATTRACT MORE PEOPE TO RENT UHAUL WITHOUT MILEAGE FEES WHY NOT ???? SOUNDS GOOD TO U ???????

Robert R.
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Robert L.
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No reviews have been submitted for this location.

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