Customer Reviews for Family Fruit
(U-Haul Neighborhood Dealer)

Rating:

2.0

There’s never a U-Haul representative on-site, which increases the overall wait time for picking up and dropping off the van. I always have to speak to a clerk who then uses an intercom to call another employee, who eventually contacts the actual U-Haul representative—even though I’ve already been assigned a vehicle. This entire process takes about 10 to 20 minutes on average, and the wait time grows longer if employees are unavailable to assist. Even after checking out, clerks make you wait due to a weird policy requiring them to confirm details with the U-Haul representative, as they’re often unaware of the current status. While the equipment is reliable, U-Haul could significantly improve its on-site service efficiency. The delays and lack of coordination make it feel as though U-Haul operations are treated as a secondary or last-minute concern at this location.

Rating:

5.0

near my house, quick pick up and good service thanks

Rating:

5.0

Fast in and out

Rating:

5.0

The store manager made reserving the u-haul easy and fast.

Rating:

5.0

They go above and beyond to accommodate, always clean vans, well maintained and customer service is impeccable.

Rating:

1.0

The cargo van was absolutely dirty and the Uhaul manager made us wait 20 to 30 minutes until he had the time to deal with us. Not happy with the experience at this location. Also there is no drop off box for off hours vehicle hours at night.

Rating:

1.0

Check mileage and make sure it is correct and check to make sure trucks are clean before renting them

Rating:

1.0

This u haul contractor is a dishonest person. He is not forthcoming with information with the customer and thereby decieving them. He does not print out the receipt initially and does not inform the customer of the actual charges. He gave a glimpse of the receipt on his phone.

Rating:

5.0

The location was perfect for us as well as the easy pick up and return BUT the van was filthy ! All over a mess- dirty, misc garbage etc. The dash showed low washer fluid so we put washer fluid in and it leaked right out, so we wasted all our washer fluid plus we weren’t able to wash the windshield.

Rating:

5.0

Just another terrific u-haul rental experience...From the booking, to the pick-up arrangement and accommodating changes, through the wonderful phone support agents, the pick-up location manager, the spotless truck, and the drop-off location personnel...all excellent. Oh yeah, a phone app that actually meets expectations...thanks u-haul!

Rating:

4.0

I recently rented a U-Haul from the Family Fruit location, and overall, it was a smooth experience. The location was conveniently close to my old home, which made the process much easier. Booking the vehicle was quick and straightforward, and the manager was very helpful in reconfirming my reservation over the phone, which added to my peace of mind. That said, there are areas that could be improved. The vehicle I rented clearly needed a wheel alignment as it was pulling while driving, which made handling it a bit stressful. Additionally, they didn’t have moving blankets available, which was disappointing as those are essential for protecting furniture during a move. Overall, the experience was good, but addressing these issues could make it even better for future customers.

Rating:

5.0

Nothing

Rating:

5.0

This was a very pleasant experience. The vehicle was clean and well maintained. The check-in and checkout process was courteous and smooth!

Rating:

4.0

I asked for two furniture dollies when I placed my order. I paid an extra $14 to make sure that those were in my truck, as well as a dozen furniture blankets. Neither were on my van when I picked it up. I didn't realize till I made it to my house to start moving. Negative experie

Rating:

3.0

The van was clean but no air conditioning which was terrible bc it was a very hot summer day

Rating:

5.0

Everyone was so friendly and helpful. Would absolutely recommend them.

Rating:

3.0

The van had a none working air conditioner on a 90 degree day.

Rating:

1.0

Make sure the truck dosent smell like vomit and the ac is working. Hottest day of the year and had to suffer from both the smell and heat.

Rating:

1.0

Didn't have blankets as booked and confirmed. Then gave me two wet, mildew-ridden blankets. Insulting!

Rating:

4.0

I returned a truck within the given period. However, they charged me for an extra day, and I had to call them and speak to explain that I returned it in time. Also, when I returned the key, the person at the counter seemed confused.

Rating:

3.0

Took forever to get the keys which was annoying because I had paid movers on the clock and was immediately hit with a bigger bill than first quoted.

Rating:

3.0

They didn’t have our reserved van but gave us a small truck for the same price.Was very clean.

Rating:

5.0

My first experience in dealing with Family Fruit was good. The truck was clean & it was on time for pick up. I believe if they continue to be that way, it will help business.

Rating:

5.0

I received my truck very easily and quickly, the staff was polite and friendly. I recommend this place.

Rating:

5.0

This is my third time renting a vehicle from them and they are always awesome courtesy never had any problems with this location

Rating:

5.0

Fast, easy and very convenient.

Rating:

5.0

Excellent service , vehicle was brand new! Easy from start to finish !

Rating:

5.0

Excellent experience. Friendly staff on both the drop off and Pickup site! I would highly recommend U-haul!

Rating:

1.0

I dropped the key back within 6 hrs of renting it. I was charged an extra 1 day because the drop off location did not mark it as dropped off. I have to make 5 phone call and spend half a day disputing the extra day charge. I was able to get my money back but it's just a waste of my time and very annoying. Poor customer service

Rating:

2.0

Uhaul location did not have a fueled Uhaul van leaving us with less than 1/8th of a tank to drive. There were a pair of gloves and a used nasal decongestant balm in the driver compartments of the van. When we dropped the van off outside regular business hours at 1:00AM in the morning, there was no drop off box. There was no one to contact. The Uhaul phone line from family fruit had a full voicemail and the main Uhaul phone number was outside operation hours. There really should be a Uhaul drop off box for keys. Both Shop Smart and Family fruit locations do not have a drop off box for keys outside business hours, which leaves a huge risk of the keys being stolen. There really should be a drop off box...