Customer Reviews for Family Furniture
(U-Haul Neighborhood Dealer)

58 reviews

3305 Hwy 11 N   Picayune, MS 39466

(601) 273-3174

Location Hours

  • Mon: 9 am - 2 pm
  • Tue-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: 11 am - 2 pm

Services at this Location:

Contact Us

(601) 273-3174

3305 Hwy 11 N
Picayune, MS 39466

Services at this Location:

Location Hours

  • Mon: 9 am - 2 pm
  • Tue-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: 11 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

stacey C. 
Rating:
5.0

Customer service is amazing. My new favorite people

Elizabeth R. 
Rating:
5.0

Customer did not leave a comment.

Wallace H. 
Rating:
5.0

Customer did not leave a comment.

Corene M. 
Rating:
5.0

Awesome facility. Found the uhaul roof leaked in middle.

Arthur M. 
Rating:
5.0

If a customer request a particular pick up point online and that's exactly were the equipment should be not 50 miles away where I had to cancel a previous reservation and reschedule. The picayune location was instrumental in helping me reschedule. The Piccyun location was absolutely top notch and very professional and also very helpful

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Deborah L. 
Rating:
3.0

Customer did not leave a comment.

Chris S. 
Rating:
5.0

Customer did not leave a comment.

Shawn W. 
Rating:
5.0

Mrs Sandra was great to rent from, she worked wonderfully with me .

Timothy G. 
Rating:
5.0

Customer did not leave a comment.

Sam L. 
Rating:
5.0

Customer did not leave a comment.

ROBERTA B. 
Rating:
4.0

Customer did not leave a comment.

TODD B. 
Rating:
5.0

Customer did not leave a comment.

desiree S. 
Rating:
5.0

Nothing, perfect just the way yall are!

DAVID D. 
Rating:
5.0

The lady Ms. Sandra at Family Furniture where I rented my U-Haul was the absolute best ⭐ She was very friendly and easy to talk to ! It was a hard time with my situation having to move but she made my day just by smiling and giving me the best experience possible, I even gave her a tip because she was so sweet. I will definitely use them again in the future. Thanks again!

jennifer K. 
Rating:
5.0

Great service. Thanks

SCOTT V. 
Rating:
5.0

Mother and son team at this location were very friendly and helpful.

Trevor B. 
Rating:
5.0

The personnel went above and beyond to make sure nothing was left behind accidentally.

Vikki S. 
Rating:
5.0

Customer did not leave a comment.

Tyrone D. 
Rating:
5.0

Very helpful at meeting and picking up truck.

Mitchell M F. 
Rating:
5.0

All around great experience. Definitely went above and beyond.

Jason S. 
Rating:
4.0

The 26- foot truck itself was newer and did it's job. The only problem I definitely noticed (for my 565 mile trip) was that it's alignment was not completely in sync with the drive. This became more of an issue when I had to drive through cross-winds on the freeway. I'd have to overcompensate for the lack of a fully straightened wheel-allignment my turning the steering to the side more than needed. The further my trip progressed, the more I started to wonder if the shifted alignment was done on purpose to keep drivers more alert. If so, it definitely works.

Joshua H. 
Rating:
5.0

Customer did not leave a comment.

LINDA W. 
Rating:
5.0

Customer did not leave a comment.

Debra N. 
Rating:
5.0

Customer did not leave a comment.

Alicia S. 
Rating:
5.0

Customer did not leave a comment.

Lucille U. 
Rating:
5.0

I don't believe there is anything that this location can add for the next customer as they went above and beyond for me every time I've rented with them.

Arthir M. 
Rating:
5.0

For such a big move, my overall experience was awesome.. One suggestion would be to let the customer know that for the size of truck I used Gas to fill it is about 80-100 dollars Just so they have an estimate That's great for planning your trip better as far as finances

JOE R. 
Rating:
5.0

Customer did not leave a comment.

DANIEL O. 
Rating:
5.0

Your survey should ask the same questions about the pick up location that they have for the drop off location. All I'm gonna say.

LUKE E. 
Rating:
5.0

Everything was great!! Will use this location again!

VALERIE H. 
Rating:
5.0

The staff at Family Furniture was amazing. Went above and beyond to make sure my rental was easy, hassle free and exceptional! Would recommend them to anyone needing a uhaul!!

ARTHUR M. 
Rating:
5.0

Extremely friendly and knowledgeable folks working at this location. I would recommend them to anyone and use them again the next time I need I need to move something.

Robert L. 
Rating:
5.0

Still the best neighborhood dealer ever!!!

RICHARD Z. 
Rating:
5.0

Sandra was extremely helpful and communicative, even meeting me to pick up the truck early. She was a wonderful representative

KEVIN G. 
Rating:
5.0

Customer did not leave a comment.

CARL L. 
Rating:
5.0

Customer did not leave a comment.

Ryan L. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
5.0

customer service call center is horrible. I waited over an hour on hold and was hung up on by the agent after she picked up. Also, my pick up location was changed from one of the 3 locations within 5 miles of my house, to one over an hour away. This occurred the day before. Poor planning on your part. Will be difficult to use U-Haul again

Kenneth L. 
Rating:
5.0

Sandra at this location was exceptional

GARY R. 
Rating:
5.0

I reserved a truck a week ago here in Picayune Ms. They said it would be here for me. When I called the day before they didn't have one for me. Said I would have to pick one up 40 minutes away. I was angry and frustrated. This was just ridiculous. I called this place and she said she could have one for 1:00 pm. My reservation was for 10:00 am. I don't think I will use you again. This was bad business.

THERESA B. 
Rating:
5.0

The uhaul leaked very badly and pooled water in back of the truck. The location I rented it from was amazing and very helpful and friendly. It was no fault of theres as it was the uhaul equipment itself. Location was 10/10

PAUL D. 
Rating:
4.0

excellent friendly service

VERNADRA M. 
Rating:
5.0

Customer did not leave a comment.

IVAS L. 
Rating:
5.0

Sandra was very helpful in covering all my needs. Outstanding customer service!

Michael M. 
Rating:
5.0

Excellent customer service at this location! Sandra is very friendly, helpful and accommodating.

Brenton J. 
Rating:
5.0

Nothing needs to change. Sandra is wonderful to work with, her customer service is excellent.

MARK C. 
Rating:
5.0

Super friendly people... My best uhaul experience ever...!

Wayne L. 
Rating:
5.0

Customer did not leave a comment.

Jody B. 
Rating:
5.0

Customer did not leave a comment.

IRENE B. 
Rating:
5.0

Service was great and the equipment was clean

PAUL S. 
Rating:
5.0

The service was excellent! Ms.Sandra was so friendly and incredibly accommodating. She made it easy for me to pick up and drop off at my convenience.

Karissa R. 
Rating:
5.0

People conducted them selves in a professional manner. I differently would rent from them again. Conrad Lillis

Conrad L. 
Rating:
5.0

Customer did not leave a comment.

john G. 
Rating:
5.0

Customer did not leave a comment.

TERESA M. 
Rating:
5.0

Awesome experience. Very helpful and ready to go.

IVAN F. 
Rating:
5.0

Best customer service yet!

RICHARD Z. 
No reviews have been submitted for this location.

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