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Michael A
Customer Reviews for F&W Exhaust
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No one was there when we returned the truck. I did not receive an e-mail stating that they saw that it was returned, either.
MARTHA SEasy drop off location. A lot of equipment on his location. Jim Miller 1-320-352-3317
JAMES MVery nice customer service
REKHA VSnow was not removed so accessibility was difficult. Not fault of the hosts, but we could not make the photo load on my phone work. That was frustrating.
BILL AMake the online process more clear. I set up the reservation to pick up in Sauk Centre and the drop off in Glenwood, and suddenly, Uhaul would not let me do that.
PETER SRental pick up.. the trailer and drop off was top notch.. thanks.
Brent GWas supposed to pick up in Alexandria had to drive 30 miles then thirty miles back to Alexandria waste of time and gasoline
Brian GBecause they know what to do
Roberto GThey did forget my furniture dolly that I requested, but otherwise it was fine.
Halina JZero customer service provided at the location. Was told to call the U-Haul service line if we needed help.
Thomas PAwesome staff!!!
Steven PWent very well
Todd mGreat team I will rent a trailer from them anytime
Shane SDrop off procedure had a glitch and could not download last picture or finish process
Robert hPicked up the truck and about 2 blocks out of the lot found out one of the inner tires was blown. For the amount of damage it had to have been bad for a while. Customer service took 20 minutes to answer. Took the roadside assistance almost 2 hours to get to us AND they didn’t have a new tire! Ended up waiting another hour for the new tire. Never working with this company again!
Mary GOnly problem I had was bouncing the trailer was doing do to the kind of tires it had. Other than that great did what it was intended for.
Ken PWe honestly can’t think of anything. Our experience was exceptional and we will continue to go to this location for further uhaul needs.
Cathrynn DNothing comes to mind.
Dan STrailer was in snow bank, low tire, Wireing harnes in ice pack
Ernie LAbove and beyond service
Nick GOwner was there on off hours. Very friendly and genuine.
JOHN BIt was a good thing there was another customer there who could help me with the return . Was unable to complete the process.
Doug PI was so very impressed with entire U-Haul process!! Dealing with the younger lady at F and W Exhaust was an absolute treat!! She is so friendly and accommodating! You are lucky to have someone so competent and easy to work with!!! Thank you!!
Tony MThe truck I rented doesn't technically fit a king size bed. I was quoted .40 cents for each mile I went over, then charged $1 instead.
ANN LGreat customer service would definitely rent again.
Shawn MI had a bit of trouble with the app at check-in (turns out my location services for the app were off). The staff was super-friendly and had me on my way quickly. Highly recommend this location! PS: I was able to do the return process on my phone.
Michael SU-Haul mobile app needs work. It would not let me photos of the truck when I returned it.
GREGG TEvery thing went smooth as silk, truck ran well with decent MPG.
Dennis RI had to call another Uhaul to get help hooking up the trailer. The lady that did my check-in was good but said she didn’t have anyone to hook-up the trailer and asked if I had help.
Lynda BEasy check in, friendly people!
DAVID GGreat service, friendly staff!!
ROBERT MHelpful and friendly. Very happy with our rental from F&W Exhaust.
darla hThe windows were completely covered with bugs and unable to see until we cleaned them. Everything else was good. Person on the phone wasn’t friendly.
Robert SMake sure to provide a clean truck after use and not add extra charges that should have been figured into the pick up location!
Anthony PDebbie was the nicest most easily helpful and selfless way beyond anything anyone else would even think of doing. She’s and the team there are awesome and professional to the fullest!!
JASON HThe location was fine, BUT I paid extra for a guaranteed closer to me only to have it changed in the last few days. What is the good of a guaranteed pickup that really isn’t it is misleading.
linda pWhile they should have had the specs on this order, they forgot some items (Blankets) and a hand truck and had to put in while I was there instead of having ready for me before I got there.
Gary SReally lie the fast and great service.
Richard ZBetter customer service. Have somebody help hook up the trailer. It is heavy.
Roger B