The issue wasn’t the location but my experience with U-Haul as a whole. I was told I was receiving a 10ft truck but was given a 15 ft the night before. I was also told there was no 10 ft trucks in Guelph, or any surrounding cities. When I arrived there was a 10 ft truck sitting in the lot. I had also added on a dolly and was told they don’t have any dolly’s at the location when I arrived. For the amount I paid I thought I’d receive what I requested especially during such a high stress time. The person at the location was great and I understand it wasn’t his fault but I’m disappointed with U-Haul and will not be using them again.
ZEINAB N
Customer Reviews for Farah Market Express Guelph
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service & vehicle maintenance.
ALYSSA IThe sprayers for the windshield wiper fluid did not work in the truck. I had to stop several times during my trip to Ottawa at gas stations so I could clean the windshield.
CHRISTOPHER FGet to different location!
Carrie SI ordered a dolley to help with my load but wasn't provided. This caused extra carrying and was the main cause as to why I was late in returning the truck.
GORDON WNo comment. Neutral with your personnel.
Darius RBetter than the pick up location, but very poor signage. And it was not clear what I needed to do. Very unprofessional business practice.
SUZANNE L