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Kimberly M.
Customer Reviews for Farmers Gin Co
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
very accommodating
MARK A.Need correct phone number in your records.
Rick M.Everything was great, very friendly staff.
frankie O.The trucks are parked in a field. The lockbox experience was horrible and did not open. It was extremely frustrating.
Donna P.Wifi doesn't work in area so couldn't turn in truck via mobile had to call in
ROBERT M.The web service and store service was great. No need for improvement.
Michael G.Location was closed. Your website and drop off process is cumbersome and confusing. There were no instructions on how to drop off the key and get the combination for the key storage
Richard W.It was quick, simple and thorough. Great job at this location. Took care of the fuel level discrepancy like a boss!
James S.Again less expensive thx
Mark B.Nothing
Fred B.Very nice
James M.There's almost no cell service out here. I struggled for nearly two hours trying to get it through. Owner should setup guest WiFi for customers trying to access and upload info to U-Haul.
Ashley F.Signal was spotty and made pick up and return difficult
STEVE W.Outstanding customer service.
Charlene U.the uhaul rental experience was EXCELLENT, and very convenient to use. was able to pick up rental at a location near my home. and the employees at farmer's gin are also very friendly. thanks again for making it very easy and convenient for me.
grace T.Use the info from the online rental.
Emet H.Good people friendly
James M.There wasn't anything to be done more than what was already done to drive the truck off for the job...everything turned out great
reynaldo A.Owner explained and helped us installing the trailer.
Marissa H.Have more trucks available within Poth and floresville area. Was looking for a 26 footer since they are same price as 20 foot ended up paying way more on mile rates due to haveing to make two trips when second trip didn't have much in truck. Asked for a discount on mileage but wasn't given one. Knew I would fit everything in a 26 footer but didn't have none with 30 miles of my location.
DANIEL C.Mario was a great help even when ask that needed trailer for an extra day in such short notice
JOSE G.Received a call Saturday from Uhaul Saturday, nor the location I picked up the rental, asking me To return to a different location which was an extra 26 miles round trip for me the customer when o contracted to return to same place I picked up. No credit on rental fees to so this. Don't call me next time.
Bob K.I got a trailer from poth Tx, to Denton Tx. The trailer had and doesn't come with a spare tire. I would REALLY like to understand why that is. Also when I got to Denton I want entourage unhook the trailer and was unable to do so since there isn't a bottom part of the hitch, so I had to drag the trailer all over Denton for 2 days before I was able to turn it in. That makes no since to me at all. Not happy with that !!
Mia N.My trailer was actually scheduled to be dropped of at your franchisee in Stockdale, TX... They refused to accept it at 3:00 PM on a Sunday because they said they were closed. I was forced to take YOUR TRAILER 40 MILES OUT OF MY WAY because they did not understand the terms of your franchise agreement. PLEASE CONTACT YOUR FRANCHISEE IN STOCKDALE, TX AND TELL THEM THEY ARE OBLIGATED TO ACCEPT YOUR PROPERTY 24/7. I have done a lot of business with your company over the years and would hate to stop due to my experience with the affiliate of yours in Stockdale TX
ARISTON C.make sure the information on the online contract is filled out where it shows all the prices instead of just putting zeros. Not very helpful when I am trying to turn in the contract for a military move and the email contract won't work because there are no prices on it.
Nicholas S.Outstanding service!! I would most definitely recommend to friends and business associates.
Charles S.Dropped of at pick up location
ROSA A.First experience with renting a uhaul trailer. No problems.
Virginia J.Only one person can do the paperwork for the rental. Would be nice if there was another person available. When I got there, the one that could do it was out on a job and I had to wait about 45 minutes. Did not cause a problem this time but might in the future or for someone else.
LINDA N.Thanks for your help!
JOHNI T.we ordered 2 furniture dolleys. They only had one. Also, I was quoted no more than 290. We were charged 330.
Willie C.Dilley was broken.
Anthony T.This is the second time we reserved a uhaul and told the day before that uhaul couldn't provide the truck we reserved. In othere words, the uhaul reservation is meaningless. I had to become furious before a supervisor finally stepped up and at least tried to resolve the problem. Had I not had great friends to help, my wife and I would have not been able to.move and close escrow on th e sale of our home due to uhaul complete business incompetence. We will never use uhaul again. Ryder, we are all yours!
LOREN A.I dealt with a rep named Mario, he was professional and knowledgeable, thank you Mario
JAMES F.The tow dolly was defective but no one knew it at the time. I almost lost my towed vehicle twice because of defective straps. Farmer's Gin did an outstanding job helping me hook up the dolly and were very professional and friendly.
Joyce C.This was an alternative drop off location. Originally I was to drop off in floresville tx by Sunday at noon however when I arrived they were not a 24 hr location and had a sign that said I would be charged $50 if I dropped off. There was no mention of this when I set up the reservation..
MICHAEL D.This establishment is very reliable and concerned about customer service.
ALAN C.Staff we very helpful with finding supplies need for move and giving local recommendations. Gave us names and locations for our new town. Thanks
LISA S.Have rented U-Haul equipment in the past. By far the BEST overall experience I have ever had with renting from a U-Haul dealer. Puts the U-Haul shops/stores to shame. Way to go private dealers. Will return and will spread the word.
Terry L.