The only complaint is the poor headlight quality made night driving difficult. It would be wise to inspect headlights for vehicles 6 years or older.
James C
Customer Reviews for Farmville Sporting Goods
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I checked off the truck as being clean during the check in process, then when I got in to drive I could barely see out the windshield. Receiving location obviously did not check this truck when it was brought back. The off-hours check-in process was very cumbersome, and complicated by the fact that cell phone service is very limited at this location. So uploading photos, etc. took a very ling time. The lockboxes were not clearly marked so I had to search for them. The location did not have any blankets, although I had reserved and paid for 12. Their only help was to tell me that there was another U-Haul down the road. When I asked about a refund, their only help was "just call UHaul and they'll take care of it". Not too interested in customer support.
Hector ADid not check vehicle as delivered to final destination in a timely manner. Keep vehicle listed in U-haul app as 'overdue' although the truck was already returned and at their site 24 hours earlier
CONSTANCE LNo comment. The drop off was flawless, unlike the pick up!!
HAMPTON LThey couldn't have gotten me out of there fast enough. I now realize why. They were looking to see how they could stick me with extra fees for gas.
Ervis HThey told me where to park it, they unhooked it, and checked us in and we were on our way. Very easy and nice experience on both ends
David CNothing
Michael mThey didn't inform me that if I dropped it off after hours that there would be a 20$ fee. That would've been nice to know. Thankfully uhaul dropped that charge.
Matthew HAlways professional, also a well excellent Barber shop!
Renaldo VGo u-haul!!!!
Deborah Pclean the interior and check over the trucks better. the truck we rented had the check engine light on.
creston tThe employees were nice. It was a gun shop which was a little unusual. But overall it was a good experience.
Sarah JWhen reserving a specific trailer size UHAUL Guaranteed it would be ready. Come to find out when picking up on rental day. We had to downsize creating unplanned packing arrangements.
Nate BThe staff at both locations were quite helpful and made the process as easy as anyone could ask for.
Thomas GClean vehicle better. I did a better job than the last person.
Mark EThe guys were great at Farmville Sporting Goods! We needed a truck for less than 48 hours and not even 10 miles.
deborah mQuick easy service. Good location to deal with.
Robert KI reserved a 26” truck for a specific location. 3 days later U haul contacted me to switch my pickup location. I confirmed the location change. I received and email also confirming the location change (it listed the 26” truck). When I went to pick up they only had a 20” truck available and in the U haul system my reservation had been changed to a 20”. That was not what I need but that is all that was available. That caused me to have to make additional trips to load items which also caused increased mileage that I had to pay for and me having the truck longer. I feel I should receive some type of compensation.
KANDRA LHonestly got to deal with the most helpful salesman who was quick at checking out the truck, and the check in process was quick and easy, good folks down there at farmville sporting goods, used the truck for what I needed and they helped every step
Stephen HOverall Online Experience: 2/5 Navigating through U-Haul's online platform proved to be overly complex and ineffective. From reserving to drop off, the process felt frustrating and time-consuming, to the point where I had to go to a 2nd location to get a truck, because there was no option to pick up the reserved truck at the first location and they were closed. Regrettably, this frustrating experience casts doubt on the likelihood of using U-Haul's services again in the future.
CINDY HNeed to teach employees how to use the system. Worse experience ever!!
Buck LThese guys were so disrespectful not listening to what I had to say. I paid a whopping $120 and haven't heard from Noone yet.
tyrek gFarmville Sporting goods was awesome. The U-Haul company first had me at Bula Fiji Mart at 1605 West Third St. FarmVille, Va. with a phone number of : 434-808-0760. I was scheduled to pick the truck up at 9 am and at 9:30 they had never opened the store. I called FarmVille Sporting goods and he was extremely helpful helping me to cancel the first rental and to rent the truck. I would never recommend Bula Figi mart and as far as I am concerned, U-Haul should take away those privileges to rent the stuff for U-Haul. I cannot say enough nice things about FarmVille Sporting goods. They are a keeper!!!
Eloise WFriendly service.
Craig SCommunication, and disconnection of the equipment was not there!!!
ERNEST MIt's very unsettling to wait inside a gun store to rent a truck. The sign on the door warns: "No masks allowed. This is NOT a gun-free zone! Guns SAVE lives." I signed up for a contactless rental, but the salesman said he had to do it in person. I had to wait 15 minutes while he sold a pistol to one couple and helped another customer with a small assault gun. He was actual quite nice and helpful, but the shop-owner's policies and the store itself were disturbing. I will not go back there again, ever.
Ronald GJob well done. No changes.
LINDA MService was great!!
Terrisa BGreat service. Easy pick up and return. They were great to work with.
Paul SThe worst customer service I have ever experienced. Disgusting backwoods drop off location. RUDE unintelligible staff. Charged me for mileage when contract stated unlimited miles. Don't worry, I got my money refunded. Select another location for drop off. This is just a filthy pawn shop that smells heavily of gasoline inside who don't care about returning U-Haul trucks or customer service. What more could you expect from a lame pawn shop.
Adrian CMy problem is that my mileage from location was farther that expected so I was charged extra 30 miles
Biil AThis was not a pleasant experience. While the location was perfect I discovered when I visited this location early the truck did not have the blankets I ordered or the 2 dollies. This location did not want to be bothered with helping me. I drove across town and found only 5 blankets and 1 dolly at a different dealer. After 5 phone calls I finally got the Virginia Field Manager who promptly got me the 60 blankets I ordered and another dolly. The equipment worked fine and all the UHaul reps tried to be helpful. But 5 calls to resolve the issue? The dealer at this location just did not care.
Randal PDrop off was quick and painless. Nice employee.
Richard WThe only issue I had was we were charged for 7 gallons of fuel when we actually had more fuel in truck then it had when we picked up the truck. But I contacted uhaul customer service and they refunded the money charged. I was happy with the service.
Pam RThe location closed at 2:00pm on Saturday. For a one-day rental such as mine this is not practical, and apparantly resulted in a late fee being assessed even though I had discussed when I would bring it back at the time of pick up. There was no menton of a late fee at the time but it is in the contract which I did not read (by email) until later.
Dale GProblem was not with the staff at Farmville Sporting Goods, issue was with lack of a dolly that I had reserved. Caused significant issues with my move.
James WGreat service
Hilda GVery slow
Linda GTook them two days to finally check in the trailer. Even called after the first day to ask about it and they still took another day to get it finished
Justin BDrop off was Granbury Texas.
DAVID IThank you Kyle and Scott
thomas jY'all did a good job
Monica OThank you Kyle and Scott !
thomas jExcellent service friendly fast in and out
Gregory LGreat customer service
clyde sI had pictures of gas level and the mileage before I left the Townsend location. The people were nice and corrected the inaccuracy with the gas and the mileage.
Tod DI ordered a 15’ truck and got a 26’ truck. This was not a plus. I’ve had trouble with big trucks and really didn’t want that truck, but we had to do our move this weekend. No one informed us that a 15’ truck was impossible. Most of the trip was ok, but I needed to pick up a new table from a furniture store and couldn’t navigate the truck thru the lot. I was nervous the entire time, and driving as much as I had to in that truck was an unnecessary stress. I’m having heart surgery this coming week…I don’t need that kind of help.
Jeremy DMy experience was good. I do think that the reciept should be given to you when you bring the truck back. I did receive an email though that had my info on it the next day. Otherwise everything went well.
debera tHad a hard time obtaining the truck waited on hold for 30 minutes to resolve this issue. And it was very expensive.
Joseph SDidn’t have the vehicle I reserved and had two days to let me know, decided not to and waited until I came in to do the mobile pickup to tell me. Also did not have the equipment I requested, same deal as above. I didn’t mind the changes, I was upset about the lack of communication. I also reported the cab and truck back were extremely dirty and was then charged a cleaning fee for the mess I was given when I picked it up.
Jesse S