Customer Reviews for Fas Gas Plus
(U-Haul Neighborhood Dealer)

Rating:

1.0

Already called in and explained the entire experience in great detail, Horrible!

Rating:

2.0

My pickup got switched to this location the day before, I chose an actual depot so that I wouldn't have any issues. When I got here the keys were not in the box and I had to wait nearly 2 hours and speak to a handful of people in order to get my vehicle which made me late for my movers. The only compensation I received from U-Haul was $50 which didn't even cover my losses.

Rating:

3.0

Wanted one in St Albert

Rating:

1.0

There was no one around and they wouldnt answer the phone

Rating:

3.0

The customer service at this location was good. However, there were issues with the U Haul booking technology and the customer service from the U Haul personnel was terrible. Their solution, send me to another pickup location.

Rating:

1.0

Awkward parking with large rock debris in the parking area that I had to try to avoid. Lots of other vehicles strewn all over the yard area.

Rating:

2.0

The original pick up location didn’t have a trailer for me to pick up so I had to visit a secondary location. Unfortunately this location wasn’t open when I arrived (they should have been) resulting in having to contact U-Haul customer service multiple times.

Rating:

3.0

We booked the truck online and were “supposed” to pick it up at 6. We showed up to grab it and were told there was/is an outstanding debt. (Still needs to be verified) So why wouldn’t something have been in place to alert us and or rectify the situation prior to us paying for a ride to get to the location for the rental?! Something isn’t set up right on your end.

Rating:

2.0

Help load trailer Have proper internet connection

Rating:

2.0

It's ok

Rating:

1.0

Pickup was at 8am at Fasgas on the north side after being rescheduled 3 times at way closer locations by U-Haul essentially having to pay double for KM because it was the “only one available”. I did not receive U-Haul until after 9am closer to 9:30. Worker was not trained/comfortable using the iPad and which delayed the process. Employee was not there when returning the U-Haul at 3:45pm when he said he is there until 4pm. Did not answer the phone multiple times when on our way. The employee did not check the U-Haul back into the system until Monday morning when we had it on Saturday the 25th from 9:30-3:45PM and tried to triple charge me for the U-Haul and Dolly saying it was returned Monday afternoon. Fixed it back to proper pricing after speaking to their manager three times but would never go to this location again and do not refer this location to others for an easy move.

Rating:

5.0

Kind and accommodating.

Rating:

4.0

I recommend the truck going into maintenance check. CEL is on even before we left for our trip. The truck runs well, but just in case.

Rating:

3.0

The engine light was on, the break not working well, but the collegue was nice and helpful

Rating:

3.0

No 6 prong to 4 prong connectors on site had to drive else where to get one.

Rating:

5.0

Very friendly, kind and helpful!

Rating:

3.0

Experience was good, it was quick and easy to rent one.

Rating:

5.0

Very nice to deal with and very thankful.

Rating:

5.0

Was very helpful and good to work with, explained everything clearly. Overall made sure our experience was a positive one

Rating:

1.0

More annoyed with the fact haul changed my original reservation without notifying me before I went to pick up and then changed the hours I reserved the truck for so I only had 6.5 hours to do the move I had planned.... All in all uhaul was very unhelpful and did a very poor job communication the changes to me before hand... Will be looking at other options for my next move.

Rating:

5.0

Manager is the best.

Rating:

1.0

This location had absolutely no idea what they were doing. And we’re even less help when I had questions regarding the rental. I wouldn’t recommend this location to any of my friends let alone anyone in general. Very, very unsatisfied with my experience with Uhaul.

Rating:

2.0

What a pain in the butt, the computer did not work and I sat there for 45 min waiting for them to figure it out. All gas station customers where placed in priority. If I knew it would be like that I would have picked a different location. When I dropped it off they put in the wrong mileage then when I tried to drop off using the website it did not work. It was a gong show the entire time.

Rating:

1.0

Booked early called before going to rental location and was assured equipment was there only to arrive and no trailer for me. Was sent to another location that was closed. Very frustrating. Will never use or recommend your company again.

Rating:

5.0

Chaudhry Saeed Akhtar saab was very helpful and friendly. I would definitely go back to him, he is a perfect example of how neighborhood dealer should.

Rating:

1.0

When I got to the location at 10 o’clock there was nobody there it was closed. Showed up 15 minutes late and then it took 45 minutes before I got out of there with the truck. I have rented trucks numerous times from U-Haul to do junk removal as I’m a resident manager of an apartment building I’ve never experienced this kind of frustration in the past. I felt I was being kind of interrogated when he had to phone a friend of mine to confirm it’s me. I will consider a different company next time I need to rent a truck

Rating:

5.0

Great job was done by the salesman

Rating:

5.0

Nice accommodation and friendly service..