Customer Reviews for Fas Gas Plus
(U-Haul Neighborhood Dealer)

Rating:

1.0

Train your people to be respectful and friendly The brandon location was at least friendly and disrespectful Swan River was rude ignorant and very disrespectful

Rating:

1.0

I was advised that I could drop the 20ft truck off at the U-HAUL Depot in Swan River. Once it had been returned to Swan River I was billed an additional $70 to my credit card for not returning it to Dauphin. TERRIBLE CUSTOMER SERVICE!!

Rating:

2.0

The credit card that was used was only to have a hold. We specifically requested that the card not be charged, that we would pay by debit when we turned the trailer in in Wpg. When we returned the trailer, the card had been charged!As the card given was not ours, we then had to get payment to the owner of the card. The trailer was filthy when we picked it up and there was a piece missing to hold the doors closed which caused my husband to MacGyver something to hold us for 450 Kms. We have used UHaul in the past and had a good experience and did not have to give a credit card #. We were willing to pay in advance when we picked up the trailer. We even offered to put a deposit down but that was not an option. Very disappointed in the whole experience with this company. Also, the trailer had to be dug out of the snow and the tires were frozen, so WE had to figure out a way to release the tires. There should be basic maintenance done on these trailers before they are rented.

Rating:

2.0

I had to personally dig the truck out of a snowbank, in -35 degree weather. Then the truck was stuck, it had been parked for 2 months. Worker said they are not responsible for any of that stuff, pretty bad situation if it was someone who can't do these things.

Rating:

2.0

Answer the phone when a customer calls, to verify that the rental is actually available as promised!

Rating:

3.0

I booked u haul 1 month early at dauphin but day before pickup they told me to pock it up from location 170 km away

Rating:

3.0

The truck was not very clean in the back, requested a dolly and there was not one and was not informed I would not have one. The floor was sticky and had furniture blankets in it that were damp.

Rating:

5.0

All good

Rating:

4.0

Open when website says what the opening hours are.

Rating:

2.0

Lights were not working and need service

Rating:

1.0

Please make sure you watch your km as this return person tried to rip us off for over $1,000 as he said we went over our kms and when I did the math HE had to give us money back….