Make the return process a bit more legitimate.
JOSEPH V
Customer Reviews for Fast And Serious Collision Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Area was fine but the person or owner was giving me a hard time saying just making a lot of random accusations like I didn't crash the truck and repaired it so he didn't know. And just other accusations that again I don't know why he's making. Making me again feel uncomfortable. This was all before he told me to complete the uhaul return app. After that he left me alone and I completed the app. He took the keys and was making fun of my picture from the pick up location as if I was a run away inmate or asking me what am I running from. Again making me feel uncomfortable. I finally got a lyft driver and before leaving he wouldn't let me leave until showing me a scratch on the front right bumper that he claimed I did and was forcing that damage on me. I told him I didn't hit anything and I didn't get any photos from the pick up. And he kept insisting that that was me when I told him it was not and I also already have insurance. And he still insists that it doesn't matter that that was me. I was finally able to leave in my Lyft.
PHA Xrather a strange place in a so/so neighborhood. not want to pick up or drop off at night.
Bill WMy reservation was at 8am. I had to call and he was 30 minutes late to arrive. Office was dirty and disgusting. I did not feel safe. Then at dropoff he was so lazy. Never got off the couch. Had to do everything myself. Have not received a receipt yet.
SYDNEY B