The location was okay, it was just hard to take pictures of the truck (on the sides). The people who had the truck before me left fries on the floor and empty bottles. The ride was very rough, when I tired to stop I had to press down on the breaks really hard (like they are going out). The truck was loud like it needs work. In all the experience was not a very good.
Brianna F
Customer Reviews for Fastlane Emissions 2 LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Really busy - several businesses separate but too close together. The clerk was very professional & nice but she is also responsible for doing emissions testing on cars. Then her shed is inside a gas station that has a large convenience store, a car detailing business, & a car repair shop.
Darlene AThe customer service wasn’t the problem it was the truck. Had to drive extra careful and maintain the steering with more grip while driving. Every turn of the wheel made a noise. Might be an alignment problem.
shalnda cTruck sounds like it’s about to explode and need an alignment asap. Dirty inside with chips and trash and low on gas.
Dwohn LMileage and gas was completely off. Fear of getting charged more than I should owe
JAMES HThe location is in a gas station parking lot which is fine, however you can tell there are homeless people living on the property. I was scared to open the back of the uhaul thinking someone may be inside of it.The property was beyond dirty I was nervous to leave my car. There is a tire shop on the property as well so there are old tires in the grass areas. The uhaul had ashed from the previous renter, the steering wheel was so loose or there was some damage to it. When driving it would give you a shake. I will NEVER use this facility again and uhaul should definitely look at their equipment.
HEATHER WThe truck smelled very bad and also the truck need a wheel alignment, could barely get it to stay in the road. I need to speak to someone in your customer care department about this service
Melissa SCustomer service was amazing
Lee WKeep up the good work
Tifa SThe location is easy to locate. Parking is available. My problem was using the UHaul app. The app could not find the location and I had to complete the reservation pickup by phone.
Susan MI reserved a pick up at uhaul dealership so I could pick up the additional items reserved like a dolly and packing materials, instead I was sent to an emissions location for pick up. This location only had a lock box and the steps was not sent to me prior to, the emissions employee had to call around for information so someone could call me to get the process started.
Cassandra RI literally called to extend the truck for 2 hours and they tried to conserve my card for close to $400. I bought the truck back 2 hours after drop off and was charged for another day. I never had that happen. If the truck was not reserved with another customer uhaul usually allows and extension without charging my card. No more third parties for me.
Pas TIt is a small emission station
Celestine MThe truck was not cleaned inside. It stunk and there was an infestation of ants within, especially in the back inside.
Francine CI arrived at my pick-up time of 12pm only to find the location closed. I initially called the location via the number provided on my reservation confirmation and was hung up on twice. I then called the corporate number and they contacted the owner of that location, who stated that they had to leave for an emergency. I then received a call from the pick-up location owner an hour LATER. She had a rude tone and demeanor as if she was doing me a favor and asked did I still want to rent the truck. I would NEVER recommend this location EVER! Unprofessional, rude, unorganized, and inconsiderate.
Tamika JReserving on line was a waste of time, never had to wait and go through reservation on phone after doing it electronically. Also, overcharged on supermove ($14) they charged me for supermove plus ($56).
Gwenevere Ffix the roads
roy bTruck was not service was not maintained, vehicle got 6 mpg which is horrible on this type of equipment.
Carlos SI wasn’t happy due to the fact that I was charged for fuel service and fee when I return the truck with the right amount of gas!
Luke DMake it easier to speak to someone when they are having problems with the online process.
Perry MEverything worked out wonderful and yes I would definitely recommend this company to friends and family!!
Kehinde RAttendant was helpful and proficient.
Anthony EThe truck was not well maintained, when I picked up the truck it was on E, I put gas in it and before I get less than 7 miles down the road all the gas was leaking out from underneath the truck. I had to delay my moving so the truck could be serviced.
Regina WQuick and easy at this location. I enjoyed the location having a lock box for after hours drop-off. This was nice as I had an early appointment on the return date. Thanks.
william lExcellent Service
Jerry WGreat customer service!
Marcus SI had to go to 2 locations to get a truck that was reserved and not there for the 2nd time. The extra miles for inconvenience for going to a new location was not complementary I had to pay for there poor service. I’m truly disappointed and I rent U-Haul trucks for my business and I’m waiting for my refund for pay for a truck not where it was supposed to be
ERICA WThe clamps on the straps for the the tires were rusted and we had a difficult time getting it off.
DEBBIE CDidn't use as many miles as expected bill was not adjusted.
RODNEY WThe truck was checked for mileage when I picked it, but I was charged for mileage that I was not told about until I looked at my final bill. The equipment I needed was not available when picking up the truck. I was ask how I was going to pay when I had already paid on line. The contract was put in the incorrect person name as well as mine.
Nina PThanks for accommodating me on such short notice!
KEVIN J