Customer service was excellent. The person I dealt with was very helpful and knowledgeable. He made going through the paperwork easy. He even explained that some coverage I had checked when making the reservation was not needed as that coverage was for the moving vans. When hooking up he moved the trailer out so it was easier to hook to the truck and even guided me while I backed up. By the time I stopped got out of the truck and walked to hook it up he was done with the connection process. Very impressed with customer service at the Abilene location.
Carl W
Customer Reviews for Fatboys Hobbies
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service
Cindy TBryan was polite, amazing to work with and we will go back when we have more Uhaul needs.
Brian RMount a handle crank jackstand with a wheel behind the tongue of the trailer so when you unhook from it, you don’t have to pick it up and set it all the way on the ground.
ron mSuper easy to get the equipment and get going. Staff was quick and I was in and out in no time. The easiest, most pleasant interaction I've had with a Uhaul location.
Michael BRevoke the franchise from the Ramirez Autoplex location. My reservation was with them but there was no one available to help with a trailer. I ended up being an hour late because I had to go elsewhere and it caused issues with my plans for that day.
GEORGEALF TEasy reservation and super easy pick up in Abilene!!
Tori MTires were in poor shape especially for a 500 mile trip. Mushrooms growing inside the trailer. Owner was friendly and helpful.
richard cBryan was great. Super helpful. Will always come back to this location.
Valerie PBoot this guy from being an agent for U-Haul!
Kenneth ZEverything was great 👍
Tim ETest drive the vehicle periodically to ensure the vehicle operates appropriately.
Christopher WBrian is great he met me outside and helped with the trailer asked about the trip and any issues. Great customer service! I will do business with him again.
Val PFantastic service
SAMUEL MFat boys of Abilene and Galvan's Quick stop were great and treated us very well. The people at 826 S Clack st. where we first booked a trailer were the worst and most rude people especially the manager that I have ever encountered. After arguing with me about the drop off address they did the same with another customer in the store next to me. I walked out and as I was leaving saw the other customer doing the same as I was leaving. Won't use them again. I went to Fat Boys and got a trailer without any issues. They were great. The next day we rented another trailer at Galvan's and they were very helpful also. This isn't the first time I have had issues with the people at the S. Clack uhaul. It won't happen again. I will never use them or recommend them to anyone.
STEPHEN R