Customer did not leave a comment.Olumide O.
Customer Reviews for Fatima Food Store LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I will never use your rental services again. Your affiliates are poorly trained, your staff lack empathy & understanding for customers. They charged my card for an extra day even though I returned the truck over night and recorded it.Sandy E.
Customer did not leave a comment.Jesus R.
I thought the truck rental would be under 100$ and it was 116$Shanda F.
The location was closed when we went to pick up. Uhaul service is horrible and will be reporting my experience to the better business bureausdawn G.
Customer did not leave a comment.Edmundo B.
Customer did not leave a comment.ANTONIO V.
Good person Thanks yougerardo O.
It's need a trolley to push the furniture onphilip W.
The truck was very raggedly. The truck kept jerking also the pull down would not close it was stuck. I had a horrible experience and would like to get a refund . The place suppose to open up at 10 didn't open until 1030 -1045Celisse C.
I was not allowed to see the Uhaul before approving if the Uhaul looked like it was in the photos. The Uhaul itself was dirty and had wood chipping in the back also some kind of dog leash with dog poop bags attached that was not mine. In the cabin there was an old French fry in the cup holders as well as some change that was left. The gas meter did not move from full I am unsure if I just didn't drive it enough to use that much gas or if the meter is broken.CAROLINE V.
Customer did not leave a comment.Scottie P.
This was by far the worst experience I have ever had with uhaul. I waited on hold for over an hour Saturday morning to be able to even get the rental. You can see the time I finalized everything was 10:15 or later but was there at 9:00 to pick up. You made me late for where I needed to be so I lost $100 because i was late. The owner of that store said she came in at 9:30. She never showed up either. Wasn't there at 10:00 either. I have rented from you ALL THE TIME. I will be looking for alternatives in the future. I waited on hold for 20 minutes & then they transferred me & I waited another 20 minutes & then that person tells me I need to create an account. The first person should have told me that. I wasn't able to complete the rental till after 10:15 but still had to have the van back at 9:00 am. I lost money & should be compensated since this was such a disaster. I am not a happy customer.Cheryl F.
Customer did not leave a comment.Christopher L.
Fatima is a very sweet lady that will help in any way she can to make her customers happy, great business person.REBECA M.
Customer did not leave a comment.MARLEN M.
Oil in bad condition. Vastly overpriced for 24hrs despite distance.ALISTAIR M.
Fatima was most helpful and answered all my questions. I will definitely use her services again! Thanks!THEODORE W.
no Signage to indicate that it was U-Haul no access to lockbox could not leave keys to Rental I have to return tomorrow and that's an inconvenienceNellinton M.
Absolutely terrible experience with this location. This location should absoltely not be permitted to rent uhaul trucks. The lady was not present for pickup. She had a note on the door advising she would return at 12pm. I waited about 5-10 min later and had to look up the number. I called, it was her personal phone. She answered advising she lived moments away.... but took another 10-15 min to show up. She had trouble processing the rental from start to finish. The uhaul blankets I rented were not in the truck...and her response was to come back later. Absolutely unbelievable. Then she couldn't find the keys and truck was blocked in. I left very late... delaying my trip and the people loading the truck by hours. There were many more problems thereafter with Uhaul representatives. Hours worth of phone calls and being placed on hold. Sometimes with uhauls emergency roadside assistance as well as the tire had a screw that had obviously been in it for 100s or 1000s of miles. That's ridiculous... emergency roadside assistance and it takes hours to get in touch with uhaul!? The truck left over a day late because of uhaul. I was promised a call back within 72 hours by a supervisor... and here I am almost a week later still trying to chase one down.Shaun G.
Customer did not leave a comment.ADRIANA C.
Truck was newer and well-maintained, but could have been cleaner. Did the self-return when the location was closed which was very easy, but I spoke with a very helpful and friendly person at the location upon pickup!ADAM G.