Customer Reviews for Fays Cafe
(U-Haul Neighborhood Dealer)

Rating:

3.0

There we no personnel there.

Rating:

5.0

Kind of a strange angle to try to back the truck into but otherwise everything was great!

Rating:

3.0

Workers at Faye’s cafe were great! I opted to a mobile pick up when reserving and then at time of pick up the app required me to go inside to pick up the key and delayed my whole day.

Rating:

1.0

It wouldn't let me have a furniture dolly

Rating:

1.0

Not overcharge the customer and have the key in the correct spot and work on the app check in / app check out process

Rating:

2.0

When we chose our drop off location, I did not know it was a self check out location. I told the place we rented from that we wanted an in person drop off location and he was wrong. The young lady at this self checkout U-Haul drop off location was extremely helpful walking us through the self check out process. It took a long time. We were charged an extra $55 for additional miles that I didn't agree with but paid anyway to complete the process of returning the U-Haul. That's on U-Haul not this location. I would recommend this location because of the excellent customer service for those tech savvy customers who understand self check out and return. But for those who are not tech savvy, I do not recommend a self check out location. It was ultimately the rental place that made the mistake not the return place.

Rating:

3.0

Self service is a pain and will not recommend to others. Gps location wouldn't work, the uhual app didn't work had to go through the website for service.

Rating:

4.0

The people were great as was the quality of the vehicle but that kiosk thing was awful to try to use..I had to get help multiple times..I just want to pay a human and get keys handed to me from a human...the kiosk and computer was awwwwffffuuuulll and time consuming!