Jeannette did a wonderful job for us on very short notice. She was extraordinary professional and efficient. Thank You! Kevin Shriver
Kevin S | ReservationCustomer Reviews for Federal Heights Storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
when we arrived to load our assets into the storage unit, our neighbor in the adjacent unit had the entire corridor blocked with his junk. Our load in was completely blocked. We had to ask management to have ask him to move so we could load in. After swearing at us for making him move his stuff, the neighbor (who looked homeless and was living out of his car and the storage locker) proceeded to stand and watch us load our stuff into the storage locker. Taking a visual inventory of all our assets. Then the neighbor told us that there had been three break-ins into storage lockers in our row in the last two weeks including his sisters locker that was completely cleaned out by thieves the day before. He also showed us the tools in his locker that could easily cut off the lock on our unit and where the thieves typically come into the facility over the wall. We immediately took all of our belongs back out of the unit and left. I called the next day and told the facility manager what happened. They are refusing to refund us our money. We will be filing a small claims law suit with our legal team to get our money back.
Walter W | Overall ExperienceThe employees were very helpful and courteous.
Jane L | Overall ExperienceI only would not recommend because our rent increased every few months. Otherwise, we had no problems. Staff was great and very accommodating. Facility was great and felt secure.
Noah M | Overall Experienceno and i think your units are priced to high and when your late they jack the price. so mine went to aution quick. your not good for anything didnt help so i lost everything.
renae r | Overall ExperienceStaff were very helpful in getting the unit rented and even called when they found we had locked our unit incorrectly so we could avoid having the contents stolen. We would definitely recommend them.
Michael T | Overall ExperienceThe regular guy who is there most of the time was great.But the lady that subs for him (I've only talked to her on the phone) really needs to work on her customer service skills.Total _____ !
STANLEY W | Overall ExperienceI will be back if I ever need storage needs!
William T | Overall ExperienceFriendly, helpful staff.
Jennifer D | Overall ExperienceBrandi was amazing, she was super friendly. After a mix up with a reservation and a misunderstanding she got us in smoothly and was super helpful!
dezyre m | ReservationUpon arrival Federal Heights Storage said they would not honor our storage reservation through UHaul. Their employee was very rude and offered no assistance. We had to find a new storage company.
michael m | ReservationNever got there because they close so early.
emily k | ReservationUpon arrival at 530pm the storage company was closed which was very disappointing.
Bonnie R | ReservationEveryone was so very helpful, specially Pearla. She helped me find someone to help me unload my truck. I'm 66 year old woman and tried to do it myself and couldn't. , so the help was great. LJ Brown
Linda B | ReservationFantastic attitude, front staff exceeds all expectations. Informative and friendly made the process fast and easy
Jason W | ReservationPleasant front desk consultant
Tracie M | ReservationNever visited the facility, but am being forced to leave a review to get my money back.
Michael W | ReservationNone
MARIA Y | Overall ExperienceAfter I got my needs straight .IE a container not a truck. She fixed me right up . Everything went fine no problems at all. They were great.
Anthony T | ReservationI was greeted politely and set up was quick and enjoyable. The unit itself was clean and the correct size I needed. Price is great. Customer service was phenomenal. Impressed.
SHAWNA C | First ImpressionsDecided I actually didn`t need the service, and it was easy to let them know, no hassle.
Privacy R | First ImpressionsUnfortunately I wasn`t able to use this facility as the storage unit was located outside and I needed an inside unit.
Privacy R | First ImpressionsService was reasonable. It would help if the code pedestal for entering the facility was more accessible from the vehicle window instead of having to get out of the vehicle to punch in the code.
Privacy R | First Impressions