Customer Reviews for Federal Way Supreme Self Storage
(U-Haul Neighborhood Dealer)

40 reviews

35200 Pacific Hwy S   Federal Way, WA 98003

(253) 838-0347

Location Hours

  • Mon-Sun: 10 am - 5 pm

Services at this Location:

Contact Us

(253) 838-0347

35200 Pacific Hwy S
Federal Way, WA 98003

Services at this Location:

Location Hours

  • Mon-Sun: 10 am - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

A couple things I had to learn during my travel. Tow light was on and I figured it was a malfunction. Couple hundred miles in and I discovered the button to turn it off. Radio was set to AM with no indication for other choices, that was rough going. 1k miles into my trip I stumble onto a mode button that gave me FM channels. I had 100 miles to go. Would been nice to know that early on. If I were passing this vehicle on to someone else I would give them this tid bit .

ARTHUR LEE G. 
Rating:
1.0

I was over charged. I even asked for one more hour and the guy said he didn't know how to change it. He was really nice, but it would have helped if I had that extra hour to get the truck back. Also, you shouldn't advertise a truck for $20 a day if you are actually going to charge me $100. Also the light didn't work in the back

JESSICA D. 
Rating:
5.0

No problems with dropping off using the app after hours.

Benjamin D. 
Rating:
3.0

Customer did not leave a comment.

BONNIE M. 
Rating:
5.0

I was overcharged and because she worked for the storage place and not uhaul directly she couldn't help me. Had to forward my info to someone else and wait on a refund. If I'll even get one

TINA S. 
Rating:
4.0

Customer did not leave a comment.

RAMONA J. 
Rating:
4.0

The deliver of the vehicle was efficient but the final bill shows quite a few charges in error. I will be settling with the rental location tomorrow to get excess charge waived.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

Interior of van was not clean, there was mus on the floor mats and dirty rags in the cargo area

Willard S. 
Rating:
5.0

Customer did not leave a comment.

GERALD LEE P. 
Rating:
5.0

Nothing, it was all excellent.

Janet M. 
Rating:
5.0

Customer did not leave a comment.

LEALA MAE S. 
Rating:
5.0

Customer did not leave a comment.

Ki K. 
Rating:
5.0

If you can deliver or drop-off, that would be awesome.

Williams C. 
Rating:
3.0

Customer did not leave a comment.

NANCY LOUISE H. 
Rating:
3.0

Clean the trucks

AMANDA A. 
Rating:
5.0

A+ customer service

Andrey B. 
Rating:
5.0

Great experience representative was great.

Victoria D. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
3.0

Customer did not leave a comment.

Jaimy D. 
Rating:
5.0

Customer did not leave a comment.

DIONNE B. 
Rating:
5.0

It was so easy

Shane L. 
Rating:
4.0

Having to complete parts of the transaction on the screen of a cell phone isn't something that should be done. Putting personal information through cellular devices, lead to too much personal info theft. Easy isn't always the best option. M.J.

Maurice J. 
Rating:
4.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Seyna T. 
Rating:
5.0

They were so nice. They knew we were coming and had everything ready. Great employees.

jayne S. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH KATHLE B. 
Rating:
5.0

Very pleasant and professional experience. Clean facility. The two gentlemen that helped us were kind and the transaction went very smoothly. Thank you!

Steve L. 
Rating:
5.0

Customer did not leave a comment.

Nathan B. 
Rating:
5.0

Customer did not leave a comment.

glen K. 
Rating:
5.0

Friendly staff. Quick service!!

amber P. 
Rating:
5.0

The person that helped me was so nice! Great attitude and I don't have her name sadly. But whoever worked Sunday 10/4 - she's amazing!

Christine S. 
Rating:
5.0

The employee helping me was great. He expedited turning around the vehicle and getting it ready for us to use.

Kevin T. 
Rating:
5.0

Customer did not leave a comment.

Courtney C. 
Rating:
5.0

Customer did not leave a comment.

Taylor G. 
Rating:
1.0

Customer did not leave a comment.

Lara R. 
Rating:
1.0

This location was not the location I originally ordered the truck from. This has happened to me two weekends in a row.

Kathleen P. 
Rating:
4.0

Customer did not leave a comment.

Avninder S. 
Rating:
4.0

Customer did not leave a comment.

Kim C. 
Rating:
5.0

Customer did not leave a comment.

Paul Y. 
No reviews have been submitted for this location.

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