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Minetta K
Customer Reviews for Federal Way Supreme Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I am surely among many who confused the three locations in Federal Way, Washington, and made my reservation at the wrong one. Once I arrived, the truck was waiting and ready to go. They were very helpful and calm, in contrast to my flustered demeanor, going above and beyond in giving me a secure place to leave my car.
Brenna SGreat customer service!
rebecca fTop-notch Customer Service and effortless drop-off.
Katherine RGreat customer service
Francis MLove the location, great customer service, love that your location had uhauls. Very convenient
PRINCESS PN/A
Cheri WNice guy in the office
Ahmad GAfter the trip was over and we noticed the blankets placed on floor and bottom of boxes were wet. Seams in the floor must be leaking since nothing on top was wet. I do not know how your dealer could check on this but it should have been reported by a prior user. Also, this dealer does not have all of the equipment (no regular dollies, only furniture ones).
Guy MProfessional service. Easy access off hiway 5.
david qWay more simple then the larger u-haul locations
Derek JMake sure that the drop off address is correct. Went to the address sent and it was not the correct one the correct one was across and up the street.
CRAIG FThe gentleman who helped Sunday was great
James TA way on how to fill up gas so I don't go over.
Anthony JGood
patrick lYour website made it impossible to rent the truck for more than one day. Having better website options would prevent a call to your service center.
Michael VA couple things I had to learn during my travel. Tow light was on and I figured it was a malfunction. Couple hundred miles in and I discovered the button to turn it off. Radio was set to AM with no indication for other choices, that was rough going. 1k miles into my trip I stumble onto a mode button that gave me FM channels. I had 100 miles to go. Would been nice to know that early on. If I were passing this vehicle on to someone else I would give them this tid bit .
ARTHUR LI was over charged. I even asked for one more hour and the guy said he didn’t know how to change it. He was really nice, but it would have helped if I had that extra hour to get the truck back. Also, you shouldn’t advertise a truck for $20 a day if you are actually going to charge me $100. Also the light didn’t work in the back
JESSICA DNo problems with dropping off using the app after hours.
Benjamin DI was overcharged and because she worked for the storage place and not uhaul directly she couldn’t help me. Had to forward my info to someone else and wait on a refund. If I’ll even get one
TINA SThe deliver of the vehicle was efficient but the final bill shows quite a few charges in error. I will be settling with the rental location tomorrow to get excess charge waived.
DAVID LInterior of van was not clean, there was mus on the floor mats and dirty rags in the cargo area
Willard SNothing, it was all excellent.
Janet MIf you can deliver or drop-off, that would be awesome.
Williams CClean the trucks
AMANDA AA+ customer service
Andrey BGreat experience representative was great.
Victoria DIt was so easy
Shane LHaving to complete parts of the transaction on the screen of a cell phone isn't something that should be done. Putting personal information through cellular devices, lead to too much personal info theft. Easy isn't always the best option. M.J.
Maurice JThey were so nice. They knew we were coming and had everything ready. Great employees.
jayne sVery pleasant and professional experience. Clean facility. The two gentlemen that helped us were kind and the transaction went very smoothly. Thank you!
Steve LFriendly staff. Quick service!!
amber pThe person that helped me was so nice! Great attitude and I don’t have her name sadly. But whoever worked Sunday 10/4 - she’s amazing!
Christine SThe employee helping me was great. He expedited turning around the vehicle and getting it ready for us to use.
Kevin TThis location was not the location I originally ordered the truck from. This has happened to me two weekends in a row.
Kathleen P