Tracy was cheerful and flexible.
SUE R
Customer Reviews for Fee Mail Depot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly, explained each step and was very thorough. Highly recommend Traci and Fee Mail for your U-Haul needs.
TERESA HQuick n easy! Owner of business was very kind and explained all the steps with renting a Uhaul and the return process was smooth too.
CHELSEA TWorked with us, helpful.
KELLY WNothing, where I went the lady there was wonderful. I Love using U haul. You guys are number 1 in my book. Thank You for your wonderful people that work at U haul !!
KAREN LIt was excellent very nice people
PETER BMy online quote did not include the $1 fee for "Est. Vehicle License Recovery Fee." I don't understand what this fee is for, it is not explained anywhere, and I was not able to opt out or provide feedback when checking out online when returning the van--I checked the box and wrote my concerns but was not able to progress any further with checking out. I am also unhappy that I was not informed before picking up the van that my estimated mileage would be charged to my card in the form of a "hold" before I even drove one mile.
Scott MShe was nice and helpful,and friendly
Ramon HThe floor of the van was dusty and muddy.
Kacey PVery difficult using the mobile system . Owners were helpful but took way too long to get in and out of the place.
Maile RAt this U-Haul the lady that helped me was great, offering excellent service & she was very personable. The thing was that the truck was pretty dirty inside & out. So much so that because the windshield was so dirty that when the sun hit it I had a very hard time seeing well. Also, the previous person must of had to use the jack & failed to re-secure it so it & it's pieces were rolling all around when going around curves. I'm sure this was an isolated incident because the lady who helped me reflected great competency so I can't imagine this is the norm for her store.
Julia BThe ladies are super nice and the process was very easy. Picking up and dropping off both. Maybe clean the inside a bit better. That’s the only negative thing I could say.
Michael I