Customer Reviews for Feel Good Floors
(U-Haul Neighborhood Dealer)

395 reviews

527 S Broad St   Lexington, TN 38351
(Rt 22 S Of Rt 412)

(731) 968-5975

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 9/24/2022 - 9/26/2022: 8:00 am - 5:00 pm

Services at this Location:

Contact Us

(731) 968-5975

527 S Broad St
Lexington, TN 38351
(Rt 22 S Of Rt 412)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 9/24/2022 - 9/26/2022: 8:00 am - 5:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Derrick and Tiffany were very helpful and friendly in helping us get the return processed after a long trip from Colorado. We had to take some extra time on the road due to our inability to drive long days but they made sure the extra time was not charged excessively. Thank you both. We are glad to be new neighbors of such helpful and friendly people.

ALAN K. 
Rating:
5.0

Everything was great! No improvements needed at this location. They had me ready to when I got there and the staff was awesome!

Shiloh T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
3.0

Chains were improperly installed by employee at Feel Good Floors/Uhaul.

Robert H. 
Rating:
5.0

service was acceptable

JOHN B. 
Rating:
5.0

Super people here, very easy, worked great

WADE R. 
Rating:
5.0

Get rid of peacock movers in Sebring fl. No call no show had to unload myself.horse shit outfit.

Ronald S. 
Rating:
4.0

Customer did not leave a comment.

donald B. 
Rating:
5.0

N/A

Melissa C. 
Rating:
3.0

I was charged for 2 dollys an was suppose to pick up at 9 am an couldn't because the rental wasn't scheduled for mobile pick up correctly took over 2 hours to reach someone who finally got my rental fixed it wasn't a good experience an I was over charged

Otis S. 
Rating:
3.0

Have the entire rental, with auto transport and any other equipment. Ready to go. Not make the customer hook everything up.

chad A. 
Rating:
5.0

Customer did not leave a comment.

Kellie A. 
Rating:
3.0

Customer did not leave a comment.

Penny H. 
Rating:
5.0

Dropped off after hours, website was very helpful

Harvey R. 
Rating:
4.0

Quicker pickup process

Tiffany B. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS T. 
Rating:
5.0

Customer did not leave a comment.

Keith S. 
Rating:
1.0

Customer did not leave a comment.

SHERILYN J. 
Rating:
5.0

Customer did not leave a comment.

Ryan P. 
Rating:
4.0

Customer did not leave a comment.

floyd S. 
Rating:
3.0

The pickup process took longer then it should have.

Raymond B. 
Rating:
3.0

They were very helpful and very thoughtful to help to let us know where we were going 😊

Dell H. 
Rating:
5.0

Good comminication

Nancy M. 
Rating:
5.0

Customer did not leave a comment.

Andy G. 
Rating:
5.0

Customer did not leave a comment.

Carl H. 
Rating:
3.0

Absolutely no information posted to help with pick up.

Larry A. 
Rating:
5.0

The equipment was clean however the brakes did not seem right and the ride was extremely rough. Glad I was not going too far...put less than 20 miles on the truck.

Evan B. 
Rating:
5.0

Easy and convenient

Christian H. 
Rating:
5.0

Customer did not leave a comment.

Paul F. 
Rating:
5.0

Customer did not leave a comment.

Sean S. 
Rating:
5.0

Customer did not leave a comment.

CHRISBELL W. 
Rating:
5.0

Customer service was great! Easy to reserve, pick up, and return.

WILLIAM T. 
Rating:
4.0

The location was not open based on hours listed. ~15 mins late.

Ryan P. 
Rating:
5.0

Customer did not leave a comment.

Ryan P. 
Rating:
2.0

The location had staff that said “we don't handle uhaul let me go get the guy. Another lady said “we aren't supposed to even have vans”. The Van listed for pickup at the Lexington TN location was extremely dirty with cigarette ash on dash are around steering column. Entire truck was dirty. The front right tire was flat with only 15PSI and the guy said I could take it down to the gas station and put air in it to see if holds air or could just refund. At that point due to need for van I had no choice but to get air. He then told me I could call roadside service to have tire replaced. I found a gash in the tire after putting air in both after getting home spent 2 hours getting road side to come by and replace tire with spare. The roadside service was nice and fairly organized but the serviceman that arrived didn't know it was uhaul 3rd party that hired him nevertheless completed the job. Ultimately the van did fine for my 12 hour round trip but locations should be held accountable for at least putting some effort into cleaning truck to a decent nature and / or calling in repairs before customer gets. Not fair to pay almost $300 for a 24 hour rental to get a dirty smelly vehicle when other locations give a clean one in my personal experience.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN E. 
Rating:
5.0

We teeded to tighten the drivers mirror, the were chips on floor, but otherwise was great experience dealing with them.

SANDRA KAY M. 
Rating:
5.0

Customer did not leave a comment.

raymond G. 
Rating:
5.0

A little more maintenance to the trailers as the one I rented the wiring was a bit messed up because the turn signals were reversed and the tail lights lenses were very cloudy and faded not very visible

ILIJA I. 
Rating:
4.0

Originally, I had the full amount put on my card as a hold and it messed up my account. I had a corporate certificate but the location didn't utilize it. Other than that, everything was great. U-Haul worked quickly to get the payment corrected and I am very satisfied with the customer service representatives for U-Haul.

robert G. 
Rating:
5.0

Nothing at all. Every thing was outstanding.

Edward P. 
Rating:
5.0

Truck was clean but has Exhaust leak. Feel Good Floors employees were great to work with!

RYAN P. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

gERALD H. 
Rating:
5.0

Customer did not leave a comment.

RICKEY S. 
Rating:
5.0

Customer did not leave a comment.

EVAN B. 
Rating:
5.0

Have an available unit at the customers selected location. Verify hours of operation at a location before sending your customer there Hours before rental is reserved to be picked up.. Have courteous customer service agents (ones that do not hang up on customers. Not change pick up location multiple times. The next customer will not be me...EVER!!!

Captain B. 
Rating:
4.0

Customer did not leave a comment.

PATRICIA W. 
Rating:
3.0

Customer did not leave a comment.

Ronald B. 
Rating:
4.0

Customer did not leave a comment.

Amy W. 
Rating:
5.0

Great service!

Richard U. 
Rating:
5.0

Nothing everything was great

TERESSA J. 
Rating:
3.0

Truck was not at the location was supposed to be, a lot of important information was not told during my ordering

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Lawson A. 
Rating:
5.0

Customer did not leave a comment.

Bradley N. 
Rating:
4.0

Customer did not leave a comment.

DARRYL H. 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

Customer did not leave a comment.

Dianne S. 
Rating:
4.0

Customer did not leave a comment.

Carol Y. 
Rating:
4.0

The appliance dolly was an older one could have been a little newer but it worked and served the purpose. Overall experience was good.

Edith S. 
Rating:
4.0

The truck I was issued was in very poor condition mechanically. I had serious concern that I would not make it to my destination. Also informed the issuer that I would need the truck an extra day but still received a call asking where the truck was.

MICAH H. 
Rating:
4.0

Customer did not leave a comment.

JOHN P. 
Rating:
4.0

Shocks were very poor.

Charles J. 
Rating:
1.0

Customer did not leave a comment.

Corey N. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
4.0

Customer did not leave a comment.

Keith W. 
Rating:
5.0

Everyone was friendly.

MELISSA P. 
Rating:
4.0

Customer did not leave a comment.

ERVIN P. 
Rating:
5.0

Customer did not leave a comment.

Chester D. 
Rating:
3.0

Dropped off after hours. Easy quick drop off.

DAVID K. 
Rating:
5.0

Great service!

DWAYNE S. 
Rating:
5.0

The staff was very accommodating and proficient.

Jason N. 
Rating:
5.0

Customer did not leave a comment.

CHRIS H. 
Rating:
5.0

Customer did not leave a comment.

Amy H. 
Rating:
5.0

Very good service and quick out processing when you pick up. I rented two times in a week, and all aspects of the service were great. Thank you.

CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

CHARLES R. 
Rating:
3.0

Drop off keys in box only...very convenient!!

Debra D. 
Rating:
5.0

Customer did not leave a comment.

Billy B. 
Rating:
1.0

They don't clean the trucks and especially with COVID 19 going around the truck was not cleaned for me. I called the manager his name is Josh from Memphis he was so unprofessional at his job by yelling at me on the phone. I will never again use Uhaul.

Jared B. 
Rating:
5.0

Awesome service!! Very friendly and helpful!!!

Michael M. 
Rating:
5.0

All is good.

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP W. 
Rating:
5.0

Customer did not leave a comment.

LARRY B. 
Rating:
5.0

Customer did not leave a comment.

LARRY B. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

KANIKA B. 
Rating:
5.0

Customer did not leave a comment.

NANCY N. 
Rating:
5.0

Clean the inside of the truck .

Hope S. 
Rating:
5.0

It was great

Larry B. 
Rating:
3.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Great experience would use this location again

Stephen M. 
Rating:
4.0

1. Have vehicle clean/ swept out/dirty floor mats 2. Do not say a $25.00 fee on drop off - cleaning, when we took pictures, prior to leaving Lexington, Tennessee 3. Truck in my name (Nora Dishon) I paid up front when making reservation, had a balance due to me, grandson picked up and drove to Sugar Land, Texas for me. When requesting monies to be put in my bank account, they told me (corporate office) they could not speak to me, had to have grandson call to say OK , I reserved, I paid, so I should have been able to request refund, 83 years old and need someones approval to get my money back, will not recommend ever again to family, friends, or otherwise, BAD experience all around for me. Oh, and when we got truck in Lexington, Tennessee the rep did not go with us to check out truck, we took pictures before leaving lot, what kind of service is this? my first instinct was Budget, but went with Uhaul, closer to items to be brought back to Texas.

Cameron S. 
Rating:
5.0

Customer did not leave a comment.

Andrea A. 
Rating:
5.0

Customer did not leave a comment.

Amy P. 
Rating:
5.0

Dropped trailer off prior to location opening, so did not go inside or deal with staff.

William B. 
Rating:
5.0

Customer did not leave a comment.

Chris D. 
Rating:
5.0

Very nice.

JEREMY K. 
Rating:
4.0

nothing my experience was great as always with this location

jeff A. 
Rating:
4.0

Very professional

Freddie R. 
No reviews have been submitted for this location.

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