No complaints here! The service was great and the person we worked with to turn in the U-Haul was friendly and helpful! We were very happy with this return!
TESSA H
Customer Reviews for Feel Good Floors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Simple and easy!!!
LEIGH MWas dropped off after there closing time of 4 pm. I called ahead of time and talk to a super nice lady. Told her I was driving in from IL to TN and would arrive after hours. She said no problem and told me where to park it. Worked out perfectly, uploaded pictures to my U-Haul app and was on my way. Thank you!
David OGreat customer service and very helpful. I pointed out the issues and he noted it. He thanked me for using U-Haul.
WILBUR SEverything went well
STEVEN COvercharged
Chelsey BI rented a 15' truck and a tow dolly. Unfortunately due to the fact my 2020 sonata has break hold, it could not be towed. When the vehicle is on the dolly it's sensors tell the computer it's on a hill and set the rear breaks. It can only be towed on a trailer. I called uhaul and fortunately I made contact with your area manager Josh. He really saved the day and the entire uhaul experience. He arranged for me to swoop out the dolly for a trailer. While it was cold, windy and dark and a Saturday night I managed to get everything hooked up. Josh was on the phone off and on during the switch over. I took a picture and sent it to him to be sure all was in order. He even called me late that evening to be sure all was well. I so appreciated him, for being there in case I got In trouble. As I said he saved my move. I would have had to set and wait until Sunday morning and drive 60 miles round trip had Josh made the management decision to put customers satisfaction as #1 priority. He is a real credit and great spokesman for Uhaul. I could say more but these facts made me a happy customer. Josh needs some real recognition by his company and at least a bonus or a raise, better yet both. Thank you, Josh you made my move great. Gerald (Jerry)Gorman
GERALD GAfter returning the truck at 7am, I called at 9am (when open) to ask an important question I have. The man answered and said he was too busy and took my name and number to call me back. I have not received a call back. I would like to speak with someone that can help. Thanks.
Denise SThe online system did not allow me to complete the checkout process.
Sarah SCalled and spoke to Derek. My driver had an issue with the phone app. He was able to help in the completion of this. Thank you for the excellent customer service!
GERALD GEasy as 1 2 3.
Esau GReserved the unit a week ahead. Day of pick up it was there, clean & ready to go. Staff helped hooking it up & I was on my way. Smooth easy transaction! Have rented here before & will again.
Scotty PIt was easy to rent and the truck was very nice
JAMES GCustomer experience was awesome, thank you
BRADLEY HI wouldn’t change anything. Customer service was awesome. They were very helpful. Thank you.
TROY Feasy drop off, super easy to check out, no waiting and a friendly staff
Gary CU-haul closed on Sat. I was told to pick up key on Friday, and it had a 2 day return policy.. Got key on Friday, got Uhaul on Saturday… Booneville U-haul called me saying the truck was due at 3:15 on Saturday. Booneville also stated I could have been put on 24/7 and not charged until Saturday. I was charged extra days that I should not have been charged. Truck left Lexington U-Haul on Saturday Morning @ 10am and was returned at Booneville U-haul on Monday afternoon. I believe the charges are incorrect and I am entitled to a refund for the overcharge amount.
THOMAS MTruck wasn't clean inside, windshield was covered with streaky bug guts and i had to clean the window, blankets i reserved 2 weeks earlier were not available, i had to drive 10 miles to get them. I swept the back, folded up blankets and 4 days later got a threatening collection letter if i didnt pay the $25 cleaning fee. First contact they ask for $25 and threaten me with collections. I swept the back even tho it didnt need it. SUCK!
SHARON GCharges was not right
CHRISTOPHER KBe more direct when providing parking return location as there are uhauls in multiple locations on the property
Kayla BIt was perfect!!!
Michele AFast and efficient service.
robert cAll good
jerry cEverything was wonderful the people were very kind and helpful I would recommend it to other people you help me get things done and efficient way
Carol LVery friendly service.
Theresa Lvery professional and such good help!
Stormy DExcellent service!
David AThe additional mileage calculation process is a bit lacking. I put in that I wanted to deliver my items to Ocala, but the system incentivized me to drop at Gainesville and then charged me extra miles because I had to drive to Ocala and then back to Gainesville. Other than that, I enjoyed my rental experience.
Richard JNothing continue as is
Glenda WSteve is GREAT! The other location at 1490 N. Broad Street Lexington TN. A close bonding company absolutely gives U-Haul a terrible name. The woman there is horrendous and I will never in my life go there again almost had me not rent from U-Haul. She added safe tow coverage of which I did not want and need a refund on. Terrible customer service. Terrible personality. Absolutely a horrible experience. Thank goodness. Went to the other location and with calling U-Haul company. I now have my 26 foot truck that I’m running this weekend through the good field floors with Steve who is absolutely phenomenal. Steven said he want representing your company.
Tammie Jgreat customer service and staff. They were very knowledge on the equipment. They went up and beyond providing a good experience and customer service
STEPHEN EMake sure the truck is in working order. I didn't make it 40 miles truck broke down on the interstate. And had to wait 3 hours for a maintenanc to show up to tell you guys that it needed to be towed. I told you to began with it had to be towed. Then had to wait 3 hours for the tow truck to show up. After I get towed to the location let me remind you I been sitting in this truck for 6 hours you tell me you need it unloaded within 4 hours. So when the tow truck comes and gets the truck I can't get my deposit because the truck hasn't been returned to the U-Haul store. I would like a total refund of what I paid. I paid cash also. And a free two day use of a truck with 170 miles which I never put on the first.
Bethany HOne guy was nice and helpful but when we returned truck, there was a guy who was ill, huffy puffy because he was having trouble with software and had to get others to help him straighten it out. He was surely showing his anger and being pissy.
Jennifer BDerrick and Tiffany were very helpful and friendly in helping us get the return processed after a long trip from Colorado. We had to take some extra time on the road due to our inability to drive long days but they made sure the extra time was not charged excessively. Thank you both. We are glad to be new neighbors of such helpful and friendly people.
ALAN KEverything was great! No improvements needed at this location. They had me ready to when I got there and the staff was awesome!
Shiloh TChains were improperly installed by employee at Feel Good Floors/Uhaul.
Robert Hservice was acceptable
JOHN BSuper people here, very easy, worked great
WADE RGet rid of peacock movers in Sebring fl. No call no show had to unload myself.horse shit outfit.
Ronald SN/A
Melissa CI was charged for 2 dollys an was suppose to pick up at 9 am an couldn't because the rental wasn't scheduled for mobile pick up correctly took over 2 hours to reach someone who finally got my rental fixed it wasn't a good experience an I was over charged
Otis SHave the entire rental, with auto transport and any other equipment. Ready to go. Not make the customer hook everything up.
chad aDropped off after hours, website was very helpful
Harvey RQuicker pickup process
Tiffany BThe pickup process took longer then it should have.
Raymond B