It was a process to return the truck. The place was closed so I had to go through the return process through U-Haul.com. Had a little trouble there as well. So I called the customer service and spoke with Joyia. She was very helpful. Handled it proficiently.
Jessica F
Customer Reviews for Ferriday Car Wash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly staff and vehicle was checked in promptly.
VICKY HNo one there to help me. Unhook
Richard RGreat friendly service as always with this location.
Tracie BGreat customer service was provided. I enjoyed the experience.
JAMES JOwner was most accommodating, professional and courteous. Online reservation was quick and easy. Will definitely call again whenever we need a moving rental.
JAMES SThe gentleman was very nice and courteous he has a very good attitude and make sure you are well taken care of and make sure everything is good with the U-Haul before it leaves the premises I would rent from him any day
PATRICE AVery professional, knowledgeable and made sure I got what I needed.
SAMANTHA OEverything was great.
CAROYLN TEasy pick up and return. Very good service at pick to ensure hook up was good and all was working properly. Will use them again for sure!
Charles JGood service!!!
JOSE GCould not expect better service!
RATHAL BEverything went smoothly, so I don't have anything to recommend for improvement.
Felisa LNot much to improve, the staff is friendly and knowledgeable and the equipment is maintained and in good shape.
Shawn SThe day I arrived I unloaded my car and the tow dolly, then left to unload the truck at the apartment I rented. The staff were very helpful unloading the car and the dolly.
Shawn SGreat fast and friendly, professional service!
RANDELL LFast and curtious
David KNa
Siressa JThe 24/7 drop off was a pain in the ass. I took 10 pictures of the driver side of the truck and none of them registered. I finally gave up on the process.
Landon BDropped off after hours convenient location
DONALD SMaking sure locations have accurate hours and days open correctly listed on website. Booked one to pick up at on a Sunday (as location listed open Sunday) and then find out Saturday afternoon -it was not actually open. Ruined plans completely with regards to move and packing. Was supposed to pick up truck in Natchez Sunday. Thankfully -Ferriday had truck available for Monday-but no boxes available as I had originally hoped to pick up at Natchez U-haul Sunday. And very nice gentleman helping at Ferriday.
Shira RNothing at this time
Anthony ACourteous Friendly Thorough. Always good to rent from.
Joseph TAAAAAA+++++
concordia sService was great. Mr. Lyles is the greatest. Thanks for the professional service Sir
Thomas CMy only complaint is that I wish the ramp was a bit wider. Other than everything was great.
Madeline SProcess was great. No complaints at all.
Jeremy Pmileage price is too high that's what I think need to be change
Samuel TI dropped the uhaul off on the correct date and time when it was due, but the person didn't check it in until the next day. Now uhaul is charging me for an extra day of use that never happened. I more than likely will never use uhaul again.
Sarah BOwner was courteous and helpful.
Brenda YVery Convenient for my services
Norman MGOOD JOB WINDELL
earl lEverything was just right.
Carl WSales person at this Location was vey helpful and a well knowledge of the equipment he had on the lot. I will refer this location to all my family and friends. There is no improve. Thanks Allen
allen jEarl is always friendly and been in business for years. His location is at his old car wash place in Ferriday and everyone knows Earl. Always has clean rentals and reviews everything over with you before you go.
kristy mPlace appeared to be abandoned, no one that or around tried calling the phone number and ring doorbell to no avail. Never received a call back or any communication from this drop off sight.
Bufford BThe location was filthy and crawling with roaches. The man working there was unable physically to hook up my vehicle to the carrier and we had to do it ourselves. This whole experience has been horrible for me. I pray that I won’t have to move again.
Alexis VGreat customer service!
BARBARA SExcellent service as always.
Tracie BEarl was very professional and courteous, thank you for letting him be a part of your organization. Chuck Wattik
charle wMan was extremely helpful. Only issue we had was due to Uhaul themselves, not the location. They did not give us the truck we asked for 2 weeks prior. They did not have our equipment which made us have to go buy the dolly. They charged me for going "over the miles" when they knew we would have to go to the house and then backtrack because this location was the closest. I normally never have an issue with Uhaul, but this time was nothing but a headache. We will be using another service with any future moves.
Elizabeth RThe gentleman that got me set up with my rental was very nice & helpful making for a great experience!
heidi pPlace needs cleaned up offer the location more money
Marvin KGrowth a key toy MANY calls and over 3 hours of time... For example I had to upload a picture of my licence 6 times.... Unacceptable!
Gregory KNo one was there - Had a bell to ring - I guess hooked to someone’s phone - the only contact I had . Location was not too inviting - rather disorganized.
bob sGreat location. Always have great relations with this business over the years.
Tracie BDrop off after hrs.
Russell VCould not leave message. Voicemail box was full.
robert hEverything is just fine the way it is. Great Service.
MARTIN K